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Reviewed 1 February 2016

my brother in Law and myself stayed in Westin Grand Hotel in Munich. I was very impressed with the friendly attitude of all staff in the hotel from the Bell captain all the way to the room service staff. the smile does not leave their face and they great you as you pass by them.
the staff in the restaurant are great and have nice sense of humor one of the Staff his name is Ali, is very friendly and has good sense of humor.
at the reception, Katharina Frauenknecht, was very freindly, we had an issue and it was resolved in seconds.
i highly recommend this hotel.
,

Room Tip: quite, warm, nicely decorated. the buffet is excellent
  • Stayed: January 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Abdul Aziz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulPeters, General Manager at The Westin Grand Munchen, responded to this reviewResponded 4 February 2016

Dear Abdul Aziz S,

WOW! Thank you for your great compliments on Ali and Katharina and the entire Westin Grand Munich team.
It is very important for us to give all our guests in our house the maximum attention and to offer the best possible service. A comment like yours shows us once again that we do the right thing and achieve this in particular by excellent and motivated employees.

Please come back soon, we are looking forward to welcome you!

Refreshing regards

Paul Peters
General Manager

The Westin Grand Hotel Munich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2016 via mobile

Wonderful stay in this beautiful hotel. Rooms are perfect, very comfortable beds. Staff cannot do enough for you. We had missed breakfast which was included in our price so the manager arranged for a massive full breakfast from the restaurant after they were closed. Would stay again in a heartbeat.

Stayed: January 2016, travelled with family
Thank Jimmy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulPeters, General Manager at The Westin Grand Munchen, responded to this reviewResponded 1 February 2016

Dear Jimmy D,

WOW! Thank you for your great compliment on the entire breakfast team.
It is very important for us to give all our guests in our house the maximum attention and to offer the best possible service. A comment like yours shows us once again that we do the right thing and achieve this in particular by excellent and motivated employees.

Come back soon, we are looking forward to welcome you!

Refreshing regards from Munich

Paul Peters
General Manager

The Westin Grand Hotel Munich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2016

We stayed here for ISPO at the exhibition centre. It was very pleasant. A really nice room, tasty evening meal and wide choice for breakfast. The staff were very helpful and friendly and I'd stay there again.

  • Stayed: January 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Russell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulPeters, General Manager at The Westin Grand Munchen, responded to this reviewResponded 1 February 2016

Dear Russell B,

Thank you very much for taking the time to share your experiences with us. Your nice comments regarding your stay at the Westin Grand Hotel Munich are very complete and gives one a great overview of the hotel, its location and the facilities.
I really appreciate your positive feedback and I am sure your detailed review will be very helpful to our future guests.

We sincerely hope to welcome you soon again. Please let us know, whenever we can assist you again. Also feel free to stay in touch with us on our social media channels..

Refreshing regards

Paul Peters
General Manager

The Westin Grand Hotel Munich



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Reviewed 19 January 2016 via mobile

Everything within the green line!

Old hotel. Very spacious. Rooms slightly outdated. Very professional and friendly staff. Parking too expensive!!! and WIFI slow.

Lounge on the 23rd floor is nice and service impacable.

Stayed: January 2016, travelled on business
Thank joel_duerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulPeters, General Manager at The Westin Grand Munchen, responded to this reviewResponded 20 January 2016

Dear joel_duerr,

We are very pleased that you have booked our hotel and we thank you sincerely for your honest feedback here on TripAdvisor. I am sorry, that we unfortunately did not met your taste of the design of the hotel. With the size of our hotel with 627 rooms, we regularly carry out renovations and repairs. At the moment some of our guest rooms will have a touch ups. I am sure that you have the newly designed rooms are well-liked.

Unfortunately our parking garage is operated by an external company so we are not able to offer cheaper prices for the parking.

Nevertheless we thank you for pointing out our super friendly staff and we hope to welcome you soon again.

Refreshing regards

Paul Peters
General Manager

The Westin Grand Hotel Munich

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Reviewed 17 January 2016 via mobile

This is a very comfortable hotel for business. The rooms are fairly small but very comfortable. Location wise there isn't a huge amount in the area but central Munich isn't too far.

Food in the hotel itself is very good, especially downstairs in the Paulaner bar. The breakfast is very good too.

Stayed: January 2016, travelled on business
Thank be1t0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulPeters, General Manager at The Westin Grand Munchen, responded to this reviewResponded 19 January 2016

Dear furrybum,

Thank you very much for your feedback on your recent stay at our hotel. We are happy to read that you really enjoyed our convenient location. Our hotel is directly located to the subway and tram station, it's just a quick ride to the city center and our Bavarian restaurant is one of the best in the whole area. Thanks again for your kind words. We really appreciate your recommendations to all business travelers.

See you soon again!

Refreshing regards from Munich,

Paul Peters
General Manager

The Westin Grand Hotel Munich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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