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All reviews garden restaurant blue spa rooftop bar classic hotel five star hotel top floor walk in closet concierge staff beautiful hotel bars and restaurants spa area junior suite modern amenities large hotel breakfast room nice bathroom central location
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Reviewed 7 February 2018

We have stayed here before many years ago and it was interesting to see the hotel now!
We came to see the Christmas Markets. We were only planning on staying a few days but because the hotel was so nice we ended up staying all week. It was so nice to come home to this hotel. We had exceptional service in every way. When we ordered room service every detail was perfect, even the cookie with the coffee. I would like to say Thank You to Toni Mertl for the exceptional welcome. We liked the traditional breakfast very much, very good selection. We did have a hard time getting coffee every morning which was weird, maybe not enough staff? We had an easy time at the rooftop spa, appointments were easy to get and well done. The spa area was a slightly slippery though. The pool is a very comfortable temperature, we were served very nice drinks there and there were plenty of towels. The steam room was not functional most days though but sauna was fine! We used this a welcome retreat at the end of the days. We went outside to the rooftop ice bar in the snowy blizzard, loved it!! Great drinks there as well and nice to come back inside to the fireplace. We had tea in the downstairs lobby many days also. That was one of our favorite things. We were really impressed with great detail that came with our teas. The selection was very nice. One small thing in the lobby was that we found it impossible to get waited on most days, maybe we were unaware how to do this. The front desk was helpful. We used the concierge several times and they were a great resource on planning our adventures. The doormen were the best and helped us carry thing around every single day. The room had good storage, the bathroom floor was heated, the beds very comfortable. We did sleep with the window open and it was perfect. We appreciated greatly how tidy the room was on our return, even our clothes were rehung and all put back together. We also loved the little chocolate turn down on the pillows. This will always be a great memory for us. Thank you for this lovely stay!

Room Tip: I would try for rooms nearer to the elevator, there is quite a bit of walking involved getting to your room.
  • Stayed: December 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Marypak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AK_Doescher, Guest Relation at Bayerischer Hof Hotel, responded to this reviewResponded 19 February 2018

Dear Marypak,
Thank you for posting this splendid review. There is nothing more encouraging than knowing that you had a wonderful time with us at the Hotel Bayerischer Hof.
It is good to read that you liked our room service as well as the breakfast and Spa area. Thank you for your positive comments on our Polar Bar and the Atrium. We are delighted by your positive feedback on our Concierge and the Doormen and are happy that you liked your room so much.
However, we are sorry that you were not entirely satisfied with the service at the breakfast and Atrium area and already forwarded your comments to our Food and Beverage Management in order to avoid such situations in the future. Please excuse any inconveniences that may have occurred due to this.
Thank you for your remark on our Blue Spa floor, which we will rethink together with our architects. Indeed, the steam was closed due to renovation work and we hope that this did not impair your stay too much.
We would be very happy to welcome you back to the Hotel Bayerischer Hof. Until then we remain with kindest regards, Hannah Mair, Guest Relation

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Reviewed 26 January 2018 via mobile

Probably, Hotel is one of the best in the Munich. It is not my first time in this hotel. Every time i choose this hotel and enjoy it.
This time it was an annoying stay here. Room service was awful. My order was not ready even after an hour then when called for any information, was answered -" you need wait more, it is not our problem " even i told i can wait about 5 or 10 mins more. But it was not enough. And room service staff is not friendly!
Secondly, i would like to say something about housekeeping, staff is really good! But they serve very, slowly, whatever we asked! We stayed there for 5 days, and every day the same problem!
So annoyed during this stay in this hotel!
Be careful when choosing hotel!

Stayed: January 2018, travelled with family
1  Thank Rasim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AK_Doescher, Guest Relation at Bayerischer Hof Hotel, responded to this reviewResponded 26 February 2018

Dear Rasim G,

Thank you very much for evaluating your experience during your stay and also for choosing the Hotel Bayerischer Hof again for your visit in Munich.

We really regret that you were not satisfied with your last visit, especially with our room service. Please be assured that we pay great attention on offering a courteous and professional service to our guests. We deeply regret that you had a different impression and have certainly forwarded your comments regarding the room service to our Director of Food & Beverage to investigate the matter.
Thank you for your suggestion concerning our housekeeping team. We would like to apologize for any occurred inconveniences due to waiting times. Please note that a waiting time might not be avoided, especially during peak times, but we hope that you give us a chance to win back your trust.
Dear Rasim G, we would be delighted to welcome you again to assure you that we are a better host than you had to experience during your recent stay.

We remain with kindest regards

Ann-Katrin Doescher
Guest Relation

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Reviewed 7 January 2018

Stayed here for 1 night. Booked the Standard room on booking.com (as it cost 1/2 of what it would have cost booking directly on their website) and got a free upgrade to Superior upon arrival. The service at the reception was top. The room (297) was small but nice; however the furniture was FAR too big for the small room and one could hardly move... Great shower!
The SPA has a nice pool, was a real disappointment. The sauna is absolutely not taken care of. Its dirty, there was a pile of at least 2 m hight of dirty towels, around the pool all beds were occupied by dirty old towels of people that had left since ages, there were glasses and plates standing around everywere; the water was always empty and the jars far too small; the floor was dangerously slippery; etc. - a hotel that makes it "roos top SPA" a main selling point really needs to do something here!
The Bar on the rooftop was great and not very expensive.
The best about the hotel is the perfect location.

  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Nils V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AK_Doescher, other at Bayerischer Hof Hotel, responded to this reviewResponded 30 January 2018

Dear Nils V,
thank you for considering the Hotel Bayerischer Hof for your trip to Munich, and also for having taken the time to inform us about the experiences of your stay at our property. We appreciate the feedback from our guests very much, as it helps us to continually improve our services.
It is good to read that you liked your room, the free upgrade and the service at our reception. Thank you for your positive comments on the Blue Spa bar as well as our central location.
However, we deeply regret that you were not satisfied regarding the Spa area. Please be assured that your descriptions do not meet our high standard at all and we already forwarded your remark to our Spa manager in order to avoid such situations in future. We would like to apologize for all inconveniences that may have occurred and ask you for more details, in particular when you attended our Spa, so we can further investigate the matter. You may contact us under communication@bayerischerhof.de. Thank you for your efforts in advance.
Moreover, it is sad that you found the furniture of your room was too big. We would like to thank you for your note, will rethink this matter together with our interior designer and hope that it affected your stay not too much.
Dear Nils, we hope to have the pleasure of welcoming you back to the Hotel Bayerischer Hof and remain
with kindest regards,
Hannah Mair
Guest Relation

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Reviewed 4 January 2018

Although the hotel is kept spotless and it is a reasonably well oiled machine, it lacks attention to detail which an establishment with this heritage is supposed to have. Yes the rooms are nice and clean, the staff attentive and always present, but for a seasoned traveller like me, who was fortunate enough to grow up in the surroundings of five star hotels around the world, some things are not really acceptable. They may mean nothing to most of the clientele, but should not happen at all. Like serving nuts at the bar without a spoon! And when asking for one, yes I received one, but with a roll of the eyes. Really not OK. In the bathroom of the hotel I noticed some of the clients not washing their hands. I hope they didn’t like nuts, too. The staff in front of the hotel were a bit too relaxed and friendly with us. I don’t mind the occasional joke from staff who know me, but not from personnel I see for the first time. The breakfast, which provides a wide variety of choices, honestly needs a revisit. Maybe open a bit to the world flavours? The world is moving fast and wealthy customers from all over the world are visiting this beautiful city; is it really necessary to serve them the typical German breakfast only? And at this price? Clearly the owner can ask as much as they want for it, but it is a bit over the top. Maybe less staff in the breakfast room saves money to reduce the price, many just walk around without doing anything.
I would come back to this hotel anytime, but just to sleep, not much for anything else.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank montecatiniduck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AK_Doescher, other at Bayerischer Hof Hotel, responded to this reviewResponded 30 January 2018

Dear montecatiniduck,
first of all we would like to thank you for considering the Hotel Bayerischer Hof for your trip to Munich, and also for having taken the time to inform us about the experiences of your stay at our property. Your honest opinion is our chance to improve our high quality standards.
We are sorry to read that you were served nuts without a spoon at one of our bars and you found the behaviour of our doormen not adequately. Please be assured that your descriptions do not meet our high standard at all and we would like to apologize for these situations. In order to better comprehend your remark, we would ask you for more details, especially around what time you attended our bar, if this does not cause too many inconveniences for you. You may contact us under communication@bayerischerhof.de. Thank you for your efforts in advance.
Moreover, it is sad to hear that we did not fulfil your expectations regarding our rich breakfast buffet. We would like to inform you that our buffet offers vary from day to day. If the product you desire is not available at the buffet, feel free to ask our employees who are ready to assist you at any time.
We understand that the price may seem high at first sight, but please be assured that the rates are overall comparable to those of other 5 star hotels, and that they conform to the common and necessary calculation. In addition, please allow us to let you know that – apart from our breakfast buffet – we also offer an à-la-carte breakfast at our Dachgarten Lounge. We feel sorry that you might not have received this information.
Dear montecatiniduck, we would like to welcome you back to our hotel, not just to sleep, but also to enjoy the several facilities we offer, so we may convince you of our great services.
Until then we remain
with kindest regards,
Hannah Mair
Guest Relation

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Reviewed 4 January 2018

It’s not this place was bad, far from it, just that we found it a little ostentatious - a speactacular facade to the building and very impressive on entry but it was just so big and cluttered that it was difficult to find everythng. We also arrived when there were several other events going on in the hotel so the bars and restaurants were too busy to accommodate us. When you are paying the prices that the hotel asks, I think you should be able to expect more. The staff were friendly and helpful, the room was comfortable and the location was perfect for the Christmas market but we expected better and more for what we paid. The hot,e didn’t quite live up to its spectacular surroungpdings.

Stayed: December 2017, travelled as a couple
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AK_Doescher, other at Bayerischer Hof Hotel, responded to this reviewResponded 30 January 2018

Dear James G,
thank you for evaluating your stay at the Hotel Bayerischer Hof. The feedback of our guests is very important for us in order to improve our performance and fulfil all our guest´s needs.
We are glad that you liked our central location as well as your room. Thank you very much for your positive comments on our employees.
However, we regret to read that you were not entirely satisfied with our price value balance; please be assured that the rates are overall comparable to those of other 5 star hotels, and that they conform to the common and necessary calculation.
Furthermore, it is sad that you felt our hotel is too big. With almost 340 rooms it is large, indeed, but please be assured that our employees would gladly assist you with orientation at any time.
At last, we are sorry that our restaurants and bars were fully booked during your stay. At this point, we would like to inform you that our outlets are very popular and well visited, therefore we recommend our guests to reserve a table. Please do not hesitate to inform us about your preferred table location so we may find the perfect place for you in advance. Otherwise, our Concierge team would be delighted to suggest other great restaurants in Munich.
We would like to apologize for any inconveniences that may have occurred and hope to have the pleasure of welcoming you back to Munich.
With best regards
Hannah Mair
Guest Relation

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