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“Mixed Review. Is this really 4 star?” 3 of 5 bubbles
Review of NH Erlangen

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NH Erlangen
Ranked #2 of 36 Hotels in Erlangen
GreenLeadersBronze level
Herzogenaurach, Germany
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Mixed Review. Is this really 4 star?”
3 of 5 bubbles Reviewed 7 May 2011

We were disappointed with this hotel.

Positives
Excellent staff in reception and cleaning staff. Car Park directly under hotel (12 Euro per day). Rooms were spotlessly clean. Easy to find with good signage on approach roads and hotel is right in city centre.

Negatives
Fabric of room (202) did not meet 4 star standard. Shower curtain propped up with toilet roll to stop curtain falling. Toilet door full of chips.
Dreadful stench of sewage in car park and front of hotel. Free wifi is limited to 30 minutes in lobby. My teenage kids were up and down to reception constantly as I am too mean to pay for wifi for facebook !
No stairs so had to wait on lift all of the time.

Biggest concern however was breakfast. Service standards were awful. On first day we ate at 9.15 am. They had ran out of scrambled egg, coffee pot on table was empty and there were only two staff visible. Second day we went to breakfast at 8.15. Restaurant was over crowded. Debris was strewn across tables and we had to clear a table ourselves to get a seat. Third morning we went to breakfast at about 8am and this was better as we avoided the "Going to work at Siemens" rush. Restaurant has far too many tables for 4 being used by single travellers.

We ate in restaurant on first night. It was average. My wife's baked potato was stone cold, my daughter's pizza was slightly on the charcoaled side. My beefburger was good, and my son's pizza was good.We did go back on our final night, but that decision had more to do with watching Champions League than quality of cuisine.

The "Gym" was an absolute joke. One step machine, one running machine and one bike. The spindle of the bike is worn and doesn't turn smoothly. The weights room is one bench with tiny little weights. The total gym area is less than half the size of a bedroom. I used it twice and on both occasions the water machine was out of water (6.30 am )
The TV in the Gym, in keeping with the one in our room had intermittent sound on CNBC and the only other English language channel was RT a Russian centred English language channel. No CNN, BBC World, again not what you would expect from a 4 star hotel.
Had I travelled alone on business this hotel would have been fine. My standard needs on business travel are a clean room, bed and shower. Travelling with family it was poor.

  • Stayed May 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank stupidscreennamebox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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343 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Duisburg, Germany
Level Contributor
167 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed 17 April 2011

I had to spend one night in this hotel. The hotel is centrally located, very close to the city centre. The personnel in the hotel were very friendly and helpful. Also, I got a very good price for this hotel. The breakfast was nice and fresh. I have recommended this hotel to several colleagues and most of them have been satisified with their stay.

Stayed August 2010, travelled solo
Helpful?
1 Thank hgaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
121 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed 8 October 2010

I have spent 2 times at this hotel in August 2010.

LOCATION: very close to the center of the town. Is not very complicated to park in the area, as they charge 15 euros in their garage. There are some restaurants close to hotel.

ROOMS: they were ok. some have bathroom with bathtub, others with just shower. They look clean and comfortable.

BREAKFAST: first time i was there it was included in the rate, but second time I skipped it. Overall is very complete with a good selection of cold and warm food, cereals, yogurts, fruit, ... so at the NH standards. It is quite pricey, around 18 euros if you want to pay it yourself.

SERVICES: they have a tiny gym ith only 3 machines, not enough for the hotel size. They also have sauna. I had to use their fax to send a couple of documents within Germany and they did not charge me for it, so it was a good point.

INTERNET: as in most NH, you have a free voucher to use low-speed WIFI internet with your notebook in the lobby. Otherwise is too expensive, 18 euros per day.

Probably is one of the best options in Erlangen, so I would repeat if I get a good price.

  • Stayed August 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank traveller_spain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duisburg, Germany
Level Contributor
167 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 24 September 2010

I had to go to Erlangen again on a business trip. I was recommended to stay in NH hotel as it is close to the shopping street, Arcaden and bahnof. The location of the hotel is nice. It is calm and quiet and close to all important places. The staff speaks English and is friendly. The room is clean and comfortable. I especially liked the breakfast in the morning. It included quite a few varieties and was filling. I would recommend staying for a couple of nights at this hotel.

Stayed July 2010, travelled on business
Helpful?
3 Thank hgaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 26 June 2010

If you are staying in Erlangen during a hot period, beware that this hotel has no air conditioning and the fans only work if you put your room card in the power slot. This was done in a hotel that received a lot of direct sunlight, especially the NW facing rooms on the higher floors.

The front desk took the complaint and put an extra card in the power slot to keep the fan running all the time, but it was a hopeless effort.

The restaurant is very weak and has very limited service, if you get it.

Stay at the Novotel down the street.

  • Stayed June 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Financedude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Erlangen

Property: NH Erlangen
Address: Beethovenstr. 3, 91052 Erlangen, Bavaria, Germany
Phone Number:
Region: Germany > Bavaria > Franconia > Middle Franconia > Erlangen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 36 Hotels in Erlangen
Price range (per night): ₹ 4,992 - ₹ 15,539
Hotel Class:4 star — NH Erlangen 4*
Number of rooms: 138
Official Description (provided by the hotel):
Located in central Erlangen, the NH Erlangen hotel is right by the city's lively pedestrian zone, within short walking distance of many attractions, including the Conference Center, university, theater, boutiques and a shopping center. ... more   less 
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