We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Disappointed” 3 of 5 bubbles
Review of Hotel Heiligenstein

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Hotel Heiligenstein
Ranked #9 of 50 Hotels in Baden-Baden
Certificate of Excellence
Munich, Germany
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Disappointed”
3 of 5 bubbles Reviewed 30 April 2012

I had great expectations of this hotel and was let down time and time again. Firstly, despite having booked a more expensive room the one we were given was at the front of the house and overlooked a farm, rather than the vineyards as I had hoped. We were directly over the restaurant and it was very noisy in our room. I regret not having complained about the room, as I realised upon checkout that we were charged the price for a normal room and that they had messed up our booking.

Secondly, the housekeeping always came by at 9am, which was very inconvenient! We were having a romantic holiday, and for them to just barge in at 9am was not fun! The first time that they did it we were in the room, and when they opened the door and saw us they closed it again, went away briefly, and then came back five minutes later and did the same thing again! On one other instance we came back to our room from breakfast to find that they were already in there, and we had to go out and wait for them to finish. Somehow, however, despite desperately wanting to spend time in our room our toiletries were not replenished the whole time that we were there.

Upon trying to check out at 10am we found that there were no staff to be found, and we had to sit next to the counter for fifteen minutes and wait for someone to show up.

All in all, despite the fact that this is generally a pleasant hotel we felt that they could have done quite a lot better, and we were left feeling disappointed.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

204 reviews from our community

Traveller rating
    144
    53
    7
    0
    0
See reviews for
32
137
2
16
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 April 2012

From the outside a typical black forest mid sized hotel but inside a wonderful boutique spa hotel with attentive staff, excellent restaurant and overall a modern smart ambiance. Surrounded by walks or bike rides through vineyards and glorious woods. And Baden Baden just ten minutes ride away. And bikers don't forget the schwarzwaldhochstrasse just five minutes away.

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ianamdkath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terneuzen, The Netherlands
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 9 April 2012

Pros: This hotel is tucked away right next to the hills in a beautiful location. Our room was fantastic; one of our favorites we've stayed in. It was clean, well decorated, and had a great little veranda to sit out and enjoy the fresh air. The hotel was very nice about providing a baby travel cot and high chair for breakfast. The food was excellent, and the service was friendly.

Cons: There is no air conditioning available in the room; most of the time this will not be a problem but it was a little warm during our stay (in September). I was fine; my husband was warm. Also, there is limited parking; we made due but it was a bit of a walk.

All in all, we loved it here. We stayed while traveling through but we plan to go back for a stay here again. Definitely recommended.

  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank jswhtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 1 April 2012

It is located about 15 min drive from the main town center in a hilly, quaint area.

Great if you want some peace and quiet, views of nature and overall relaxing setting.

There are some nice hiking paths just next to the hotel. Very peaceful area.

Dinner was wonderful, great service, great chef, nice setting.

Room was very comfortable, nice views if the country side, saw some cute lambs in a field too. Nice selectiOn of wine related books in the room (in German).

Driving into town was easy with GPS, it had a completely different feel, crowded, lots of shops (still nice). We went to the Caracalla mineral baths in town.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Pdxevenstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 November 2011

We chose the hotel according to the recommendations and felt very fortunate to discover that every word was true. The place is located in a lovely place surrounded by vineyards close to Baden Baden. The host was very patient and helpful. The room was very nice with a very comfortable king size bed. The bathroom was sweet, cozy and very clean. In the evening we went downstairs to enjoy the sauna. Later on we ate a great dinner – don't miss it! The following day we had a very nice breakfast and headed to Baden Baden with a discount voucher for the baths. Lovely way to experience the black forest in Germany.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Avitalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
heiligenstein, Inhaber at Hotel Heiligenstein, responded to this review, 29 November 2011
Dear guest!
Thank you very much for your lovely words, with which you announced that you had a good time here.
All my staff and I look forword to welcome you again in the Heiligenstein Hotel!
Kindly regards
Barbara Beck
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Baden-Baden hotels
5.6 km away
Leonardo Royal Hotel Baden-Baden
0.8 km away
Hotel Rebenhof
Hotel Rebenhof
#1 of 1 in Neuweier
4.5 of 5 bubbles 211 reviews
5.6 km away
Brenners Park-Hotel & Spa
Brenners Park-Hotel & Spa
#1 of 50 in Baden-Baden
5.0 of 5 bubbles 586 reviews
Show Prices
Show Prices
Show Prices
5.8 km away
Dorint Maison Messmer
Dorint Maison Messmer
#3 of 50 in Baden-Baden
4.5 of 5 bubbles 543 reviews
6.4 km away
Holiday Inn Express Baden-Baden
6.2 km away
Heliopark Bad Hotel zum Hirsch
Heliopark Bad Hotel zum Hirsch
#13 of 50 in Baden-Baden
4.0 of 5 bubbles 309 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Heiligenstein? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Hotel Heiligenstein

Property: Hotel Heiligenstein
Address: Heiligensteinstr. 19 a, 76534, Baden-Baden, Baden-Wurttemberg, Germany
Phone Number:
Region: Germany > Baden-Wurttemberg > Baden-Baden
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #9 of 50 Hotels in Baden-Baden
Price range (per night): ₹ 7,276 - ₹ 11,161
Hotel Class:4 star — Hotel Heiligenstein 4*
Number of rooms: 30
Official Description (provided by the hotel):
This 4-star hotel is situated in the district of Neuweier, amidst beautiful vineyard scenery near Baden Baden, in the heart of the northern and central Black Forest nature park.The Hotel Heiligenstein provides suitable accommodation for guests travelling to the Baden region on holiday. The hotel is the ideal place to relax, have fun, celebrate or simply wine and dine in beautiful surroundings. ... more   less 

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing