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Reviewed 4 September 2017

Although the rooms at HIE BB were small they were clean and more importantly the washroom spotless and looked recently refurbished. The only problem with the room was the washroom the shower temperature was difficult to get right. It was either too hot or too cold but nothing in between. The A/C was easy to use and kept the room cool at night while also being quiet. And WiFi was free reliable and fast. Breakfast was basic but at least the coffee was good. Not all was perfect however. While the rooms and lobby were clean the common areas were heavily soiled and stained. Maybe in order to save costs the hotel only refurbished the rooms and decided to leave the landing areas soiled. No big deal I thought. The other problem with the hotel was the carpark. It was small and could only take a few cars in which case you were forced to park at the opera house about 100m down the road and hike it back to the hotel. We also had a rollaway bed in the room and it was deathly uncomfortable. Despite the few downsides the hotel gets the important things right though.

Location wise was its reasonably OK and the Baden town center is a 15 minute leisurely stroll from the hotel.

Location wise was its reasonably OK and the Baden town center is a 15 minute leisurely stroll from the hotel.

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank BritinBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FKBGE, Reservations Manager at Holiday Inn Express Baden-Baden, responded to this reviewResponded 5 September 2017

Dear Guest, thank you for the Review of the recent stay. We are glad to see that you had a good experience in Baden-Baden. We hope to welcome you back at a future stay. Kind regards Holiday Inn Express Baden-Baden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017

Hotel was expensive for what it is, staff were friendly and overall the hotel was clean.

The room was rather small, no safe supplied. The bathroom was up to date and the shower very good. We were able to park our motorbikes in the underground car park for free.

A short walk takes you into the town, plenty of places to eat. We had breakfast in the hotel, it was included in the price and had an ok selection.

  • Stayed: August 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FKBGE, Manager at Holiday Inn Express Baden-Baden, responded to this reviewResponded 28 August 2017

Dear Nick S,

thank you very much for reviewing your stay and for mentioning our friendly staff.
We are happy that you were able to benefit from our free parking possibilities for motorbikes and are looking forward to welcoming you back again soon!

Best regards from Baden-Baden,

Holiday Inn Express Baden-Baden team

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Reviewed 10 August 2017 via mobile

We're a family with two small kids. Front desk lady was unfriendly. Rooms were very small and the couch bed provided to my kids were very hard.
Breakfast was included and it was OK considering it's a Holiday Inn Express.

Stayed: July 2017, travelled with family
Thank edubimonte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FKBGE, Manager at Holiday Inn Express Baden-Baden, responded to this reviewResponded 14 August 2017

Dear edubimonte,

thank you very much for taking the time to leave a review. We are very sorry, that we could not fulfill your expectations concerning the friendliness of our staff. This is of course not our standard and we want to apologize for this. We would be happy to welcoming you back again,

best regards

Holiday Inn Express Baden-Baden team

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Reviewed 4 August 2017

We were heading to Austria with 2 dogs and needed a stop off. Easy to find and a good shady car park as it was 30C and hot. Good english speaking staff who were efficient and polite. Clean simple room with all you need. If you want spas and swimming pools go somewhere else.
We had a beer in the bar and again excellent service.You are able to walk out of the hotel onto paths leading to the town and it is an easy walk.
Excellent breakfast and good selection at the buffet. You can eat outside which is a bonus.
Not cheap though if you add the extra cost for parking and the extra cost for the dogs and local tax but overall good value.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 6768cassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FKBGE, Manager at Holiday Inn Express Baden-Baden, responded to this reviewResponded 14 August 2017

Dear 6768cassie,

thank you very much for your fantastic review!

We are very happy to read, that you enjoyed our central location as well as our free breakfast buffet. Thank you as well for mentioning our efficient and polite staff, we will of course share your feedback with our team!
We would be happy to welcoming you (and your dogs :-) back again soon!

Best regards,

Holiday Inn Express Baden-Baden team

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Reviewed 29 July 2017 via mobile

The hotel is about a 10 minute walk to the start of the pedestrian zone in the center of town. Staff were very kind and attentive.

We chose this hotel because they accomodate two adults and two kids in one room with a queen bed + convertible sofa bed, which was pre prepared with linens when we entered the room, nice touch! However the room becomes (understandably) tight when the sofa is converted into a bed. For us this was a fair trade off versus renting two hotel rooms.

The complementary wifi was very speedy. Though we may have had the premium service due to loyalty status.

Breakfast was better than expected. It is a small buffet with enough choices to satisfy most tastes. Staff were prompt on replenishment and happy to assist as needed.

The walk to the pedestrian zone is level, no hills to go up / down and it is a straight shot down the street. We did not have a car. Occaisionally we used taxis to get back if we were tired.

Overall the property is well maintained, common areas, dining den, rooms even the stair well was spotless.

Its not a lavish property, but for the segment it is aimed at it is an excellent value choice.

Stayed: July 2017, travelled with family
Thank Sam-M-DXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FKBGE, Manager at Holiday Inn Express Baden-Baden, responded to this reviewResponded 31 July 2017

Dear Sam-M-DXB,

thank you very much for this fantastic 5 star review!
We are very happy to read that you enjoyed your stay with us. Thank you as well for mentioning our friendly and attentive staff.
We will of course share your feedback with the whole team and would be happy to welcoming you back again soon!

Best regards,

Holiday Inn Express Baden-Baden team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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