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Traveller rating
351
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7
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Reviewed 22 August 2022

Wonderful hotel with nice rooms, modern and beautiful restaurant / breakfast room, excellent breakfast and extrem friendly staff. Perfect located in the heart of Baden-Baden We will come back for sure.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank 647philippz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 August 2022

Quaint hotel right at the center of town. Close to the parks and restaurants. Front desk staff were standoffish at first but were okay after a day. Breakfast was good and the restaurant staff were great. Rooms were of average size but were clean. Bed was comfortable and the bathrooms were good and clean as well. The only thing I'd recommend is to start installing some permanent air conditioning units in the rooms. We had a portable unit with the hose sticking out the window. It was good but they should have at least covered the rest of the window. Temperatures will only get warmer these coming years. Overall, a good place to stay in.

Room tip: If travelling in the summer, make sure that you confirm that there is an air conditioning unit in the room.
Date of stay: July 2022
    • Value
    • Sleep Quality
    • Service
Thank T1203QAmichaela
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 31 July 2022

Stayed for 2 nights in July 2022. The hotel is positioned in the center of everything with a short stroll to the old town, cafes, restaurants and the wonderful park. Parking is available for a fee but cheaper and more convenient than other options.

The rooms were cosy, clean and with quality bedding. Although no built in air-con, portable units were in each room. At 28C during the day though it was not really needed as it cooled down enough at night.

Breakfeast selection and quality was exceptional and beat my expectations for the normal hotel in this price range. Good cereals, breads, sweets, meats, cheeses, vegetables, salmon and trout, properly made scrambled eggs and a wide selection of fruit with coffee made to order.

Staff were great, super helpful and friendly. I rarely write hotel reviews as most are average, but the Merkur was a stand out place for the money we paid for 2 rooms including breakfeast. Great job, wouldn't stay anywhere else now in Baden!

Date of stay: July 2022
    • Sleep Quality
    • Rooms
    • Service
Thank waz00
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 March 2022 via mobile

Baden Baden us a beautiful destination and Hotel Merkur is in a great central location. We visited as part of a special celebration and the staff went out of their way to welcome us and mark the occasion. Our room was very well presented, breakfast was excellent and the staff were very attentive. The stay was excellent value for money and we would gladly return to the hotel and to this lovely town.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank germ331
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 February 2022 via mobile

The hotel is exceptionally clean and our junior suite spacious and comfortable in fact more like a suite with a separate sitting room and bedroom. Our children had a superior room which was quite cramped with lots of wasted space in the hallway. They slept badly one night as there is a bar/restaurant opposite which was very noisy with people shouting in the street when leaving. Beds were comfortable. The staff were professional, friendly and very helpful especially the afternoon /evening staff!
The main problem we had was the breakfast which was very bad. We had eaten breakfast at this hotel before about four years ago and it was excellent. Because of renovation work on the dining room breakfast is now in a strange cold building at the side . The choice was poor the boiled eggs were frozen!! The bread was hard and the staff were badly organised - the man in charge - who talked very loudly - had to run about and had no assistance from the other staff. What should have been a calm enjoyable start to the day was disastrous. I would hesitate before returning and only when the renovations are finished. If you book through Agoda double check that you haven’t already been debited before paying the hotel! One of our rooms had been debited so we paid twice! The hotel quickly sorted this out though thankfully.

Date of stay: February 2022
Trip type: Travelled with family
Thank Gillybeanstravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Matthias Hirsch, Geschäftsführer at Hotel Merkur, responded to this reviewResponded 20 April 2022

Dear Guest,

we are glad that you like our hotel and especially the cleanliness and the spacious junior suite.
We are happy to announce that the renovation of our restaurant is finished and we are sure you will like the new look of our restaurant very much.

Our breakfast is again of the same quality as you are used to from us, although we are constantly striving to improve it.

Incidentally, we always recommend a reservation directly at the hotel.
then not only can double payments be avoided, you can also book at a better price.

We would be very happy to welcome you and your family as our guests again and wish you a good time until then.

Warmest greetings

Matthias Hirsch & the whole Hotel Merkur-Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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