I have just returned from a week at the Chalethotel Val d'isere with my husband and two young children and our two friends also with two young children. I would like to start this review on a positive note by saying the Mark Warner staff were extremely friendly and helpful at all times. The childcare team did a wonderful job of looking after all the children. It was the first time we had left our 7 month old daughter with anyone outside the family and any misgivings we had before the trip were immediately put aside when we met the lovely caring childcare team headed up by Grace. I would especially like to thank Char for looking after our 4 year old son and making his holiday really special. Zoe was wonderful with our daughter and we felt they were both in very safe and loving hands. The 24 hour kitchen in the childcare room was a real godsend as we could sterilise bottles and feeding equipment at any time. The food at the hotel was really very good - much better than we had expected and the restaurant staff were extremely obliging and patient with us and the children. The heated outdoor pool was a great facility which we enjoyed each evening. Overall the staff and service was very good. The cleanliness of the rooms is where the Chalethotel really falls down. When we arrived our room (Room 62) appeared clean enough if a little dusty but as we were planning to spend all our time on the slopes this was not a major concern. The rooms were tidied (not cleaned) most days but we did have to ask for clean towels on several occasions. One day our towels appared to have just been picked up from the floor and hung or folded back up damp and dirty. By the 3rd day of our trip both our children had fallen ill and had to be collected early from childcare. Both suffered with severe vomiting and diarrhoea which lasted more than 24 hours. My husband then contracted the same bug and missed his last two precious days on the slopes. In fact a substantial part of our holiday was spent either being ill or nursing our children. I have since fallen ill after returning yesterday. As our friends were not ill we wondered if it was something in our room that was causing the illness but when I asked hotel staff if other guests had been ill I was told not in our room. I have just read a review from a family who stayed in our room the previous week and suffered with the same stomach bug. This room really does need to be deep cleaned before any other guests are allowed to use it. Our son vomited repeatedly on the beds and carpets in the room and I requested they be thoroughly cleaned that day. However, only the towels and bed linen were changed and as the beds had no mattress protectors on them I turned the mattresses over in an effort to stop the spread of infection. The toilet and bathroom did not appear to have been reall cleaned but merely wiped over at best. Having two sick young children in a hotel room was very worrying and knowing the previous occupants had also been ill is extremely upsetting and shows real negligence on the part of the hotel. I am very disappointed by our experience with the room and will be contacting Mark Warner directly. Despite the friendly staff and great childcare I will not be returning to the Chalethotel and strongly recommend others to stay away until this hotel and in particular Room 62 has been cleaned and passed a thorough inspection.
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- Also Known As:
- Chalethotel Val d`Isere Hotel
- Chalet Hotel Le Val D'Isere France/Savoie