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“Very bad hospitality & customer services as well as worst location”

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Mercure Chamonix Les Bossons
Ranked #25 of 73 Hotels in Chamonix
Reviewed 21 May 2017

The hotel is located far away from the chamonix centre & there is no mode of good or convenient transport or conveyance. We were there with our family including my parents & children. The breakfast in the hotel is very bad & limited and found not as per any 4 star category. There is very limited knowledge to the front office staff about the mode of transportation to the chamonix centre as well as there own hotel rules & regulations. We faced several service issues right from check in to check out. We have made online booking & had paid all our stay online in advance by card. During check in I was asked to very the card details to which I handover the card thru which the payment was made, without my knowledge the hotel staff directly debited 240 Euros as an advance which was only know to me when I received initimation from the bank. When asked about the same the hotel staff informed us as their standard procedure which I obviously objected as if I was asked about the same I would have given my preference to them either to debit additional security deposit thru card or cash. Also the security deposit I found was too high as it was almost 50% of the cost of our 3 nights stay which was already been paid in advance. During the checkout we requested the hotel to settle our bill amount by the deposit debited while check in to which hotel staff after their internal verification of 1 hour told that there is no security deposit seen in there records which was deny to my card while check in where as in my card account the amount was already been debited & the same had been intimated by band via email n SMS. Still they took additional cash from me to settle the bill which was very absurd. Also my 6 old son was having fever so we had request them for some corn flakes with hot milk @ 11am which was denied by the hotel staff as they don't serve anything after 10am. Inspite of the several request it was repeatedly denied as they serve no food between 10am to 7pm on the contarary we were asked to travel all the way to chamonix centre for any food with no means of transport mode at that time. Over all very disappointing, bad experience with below standard services for any 4 star hotel or any leading well known hotel group.

  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank shrikantdhadge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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33 - 37 of 980 reviews

Reviewed 17 May 2017

We stayed at Mercure Les Bossons last february for 4 days. The hotel is a bit far from the town centre, but easily reachable by car or the city bus. The room was not very large, but it was comfortable and silent. The jacuzzi was great and the indoor swimming pool was just ok, too cold for me. We had dinner at the hotel restaurant twice, the food was good. The hotel offers a ski rental booth at the basement, and free individual storage for the equipment. If you don't mind staying away from the town centre (less than 10 minutes by car), I recommend this hotel.

  • Stayed: February 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank LHCoutinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2017 via mobile

Wow... what a picturesque town Chamonix is and what a wonderful little hotel Mercure Chamonix Les Boston is... the location scores the most - located at the foothills of Mont Blanc (Mount Chamonix) it gives you spectacular views of snow clad mountain ranges the moment you step out of the hotel and from some rooms too... right behind the main hotel building are these snow clad mountains...

The hotel serves good breakfast however there were limited choices for Vegetarians like us but still we could get more than a few items to have for the breakfast.

Rooms are relatively small but cosy and comfortable with all modern amenities.

If you're looking for a quiet vacation for 3-4 days in the mountains in France than Chamonix is the place and Mercure Chamonix Les Bosson is the hotel according to me...

Stayed: May 2017, travelled with friends
Thank Bhasmang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2017

Stayed for four nights in March. Hotel is away from the city center, but easily accessible by car or local buses. Only a few minutes to local ski areas. Since I was renting a car, I went out exploring to Verbier (about 1-1/2 hours), and Zermatt (about 2 hours). This was a perfect launch point. Clean pool area, and nice restaurant onsite.

  • Stayed: March 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Eric C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2017 via mobile

My husband and I booked this hotel at the last minute as we decided to have a couple of days in Chamonix during our recent ski trip to France. We got a very good deal on this hotel and are very glad we booked it. The lobby, bar and pool areas were very well decorated and maintained. The pool and restaurant also have a lovely view of the mountains behind the hotel. We had dinner and breakfast in the hotel and can't fault either. Breakfast in particular was fantastic, a great range of foods to suit everyone and even made to order crepes. I would agree with previous reviews that the decor in the bedroom was a quite dark and if you are on the front of the hotel then you have a view of the road which is not so nice. However the room was very clean and the bathroom was great. Super shower and well decorated. If you don't have a car I'd suggest staying somewhere closer to town but with a car I think this hotel is very good. Finally I would say that every member of staff was extremely friendly and helpful. We got plenty of advice from the reception staff about the best ski runs and how to get in and out of town if we didn't want to take the car.

Stayed: April 2017, travelled as a couple
Thank aireyson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Chamonix Les Bossons

Address: 59 route de Vers le Nant | Les Bossons, 74400, Chamonix, France
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Chamonix
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Chamonix
#4 Ski-In / Ski-Out Hotel in Chamonix
#12 Luxury Hotel in Chamonix
#19 Family Hotel in Chamonix
#25 Romantic Hotel in Chamonix
Price Range: ₹ 6,482 - ₹ 14,291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Chamonix Les Bossons 4*
Number of rooms: 89
Official Description (provided by the hotel):
The Mercure Chamonix les Bossons welcomes you to its completely renovated premises. 89 airconditioned rooms, a restaurant, Cote Glacier, featuring traditional cuisine, a bar, La Jonction, with lounge area facing the open fire, and a relaxation area with sauna. ... more   less 
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Also Known As:
Mercure Chamonix Les Bossons Hotel Chamonix
Accor Chamonix Les Bossons

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