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“Tries to be a luxury hotel, doesn't make it”

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Golden Tulip Villa Massalia
Ranked #29 of 132 Hotels in Marseille
Reviewed 12 February 2010

The staff in this hotel were all delightful: friendly, helpful, courteous. However, that doesn't help a lot when the water in the bathroom is cold and it takes half an hour and several phone calls to sort it. The (single) beds were high, narrow, and though v good quality mattress, much too firm for us ( and we don't like soft). The room (superior, not deluxe) was functional, basic for this price range.
We ate in the restaurant, found the food very good indeed, though pricey. But having checked prices in other local places, didn't seem much out of line. Breakfast ok.
Too far from the centre to be a good base for sightseeing/culture/shopping.

  • Stayed: February 2010, travelled as a couple
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Thank townneon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaMassalia, Directeur général at Golden Tulip Villa Massalia, responded to this reviewResponded 11 July 2013

Dear townneon,
We thank you for your review on this website. We have indeed met some hot water issues in the past but we are glad to inform you that the problem has been solved since then.

Our hotel is indeed in the South of Marseille, close to the beaches and the Calanques.

We are deeply touched by your comments concerning our staff and hope to have the pleasure to welcome you soon again.

Best Regards,

Jérôme BILLY
General Manager

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112 - 116 of 984 reviews

Reviewed 27 January 2010

Unless your idea of fine dining is spending a lot of money to eat at a day care center, this restaurant should be avoided. (The hotel was nice and quiet in spite of the fact that the entire Olympique de Marseille soccer team was staying at the hotel during our first two days.) However, on our last evening we invited my mother-in-law to dinner at the restaurant since most of the local restaurants were closed for the holidays. From the beginning, we were "entertained" by the children of one couple who allowed the kids to talk loudly, scream and run around the restaurant. This was followed by the entry of another couple with a small child who also cried and whined. After 40 minutes, during which the restaurant staff did nothing to control the situation, I complained directly to the parents who then proceeded to accuse me of rudeness. I implored the staff to do something but the "manager" said that he could not keep families with children out of the restaurant. I replied that I was not asking for that but for him to demand from the parents a modicum of quiet behavior on the part of the children. The staff did not even have the courtesy to offer a complimentary desert or drink as an apology for the ruined evening.
Oh - and the meal was not that good either at the equivalent of $50 per person. I recommend the hotel but NOT the restaurant

Stayed: December 2009, travelled as a couple
Thank Voyageur10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaMassalia, Directeur général at Golden Tulip Villa Massalia, responded to this reviewResponded 11 July 2013

Dear Voyageur10,

We thank you for your review on this website. We are indeed a children friendly hotel and are welcoming a lot of families. We are however deeply sorry to hear it caused an inconvenience.

We hope to have the pleasure to welcome you soon again.

Best Regards,

Jérôme BILLY
General Manager

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Reviewed 3 October 2009

  • Stayed: September 2009, travelled as a couple
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2  Thank CJSToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaMassalia, Directeur général at Golden Tulip Villa Massalia, responded to this reviewResponded 17 July 2013

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Reviewed 24 July 2009

  • Stayed: July 2009, travelled with friends
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1  Thank hb133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaMassalia, Directeur général at Golden Tulip Villa Massalia, responded to this reviewResponded 17 July 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2009

  • Stayed: June 2009, travelled as a couple
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2  Thank TimothyF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaMassalia, Directeur général at Golden Tulip Villa Massalia, responded to this reviewResponded 17 July 2013

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Additional Information about Golden Tulip Villa Massalia

Address: 17 Place Louis Bonnefon, 13008 Marseille, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Marseille
#7 Family Hotel in Marseille
#15 Business Hotel in Marseille
#15 Luxury Hotel in Marseille
#22 Romantic Hotel in Marseille
Price Range: ₹ 8,329 - ₹ 14,245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Tulip Villa Massalia 4*
Number of rooms: 140
Official Description (provided by the hotel):
Located next to the Borély park, facing the sea and the islands of Frioul, the 4- star Golden Tulip Villa Massalia hotel with its 140 rooms, invites you to a comfortable and relaxing stay, close to beaches and calanques, it offers unique spaces for vacations, seminars and events. 1000 m² of space, our 8 rooms can host your events from 10 to 500 people. The majority of the rooms enjoy natural daylight. Chef Cyrille Repetto offers a Mediterranean cuisine, inventive with regional flavors and traditions. Our restaurant is listed in the 2016 Top 20 Best Marseille and Aix-en-Provence restaurants. On sunny day, the terrace restaurant welcomes you to its green. For your well-being the hotel has a fitness area, a spa with outdoor pool, jacuzzi, sauna and Turkish bath. Location : • At 5 minutes walk from Borely Park and Beaches • A 5-10 minutes drive from the Stade Vélodrome • At 15 minutes from the Saint-Charles Station and the Vieux Port • At 35 minutes from Marseille Provence Airport International ... more   less 
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Also Known As:
Villa Massalia Hotel Marseille
Massalia Hotel Marseille

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