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All reviewsroof terraceold portgreat locationvieux porthard boiled eggsevery guestclose to metro stationrooms are smallcroissantsnice hotelluxury hoteltop floorharboureurosfrenchfi
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22 - 27 of 355 reviews
Reviewed 26 July 2016

Hotel was clean and very friendly staff.
i would have given 5 on rating it wasn't for the bumpy mattress.
I love the location of the hotel, right by the port in center of the city.
close to bus and metro. i would recommend this place to single ladies
who are traveling alone. very safe area.

  • Stayed: July 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank So Young S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie F, Responsable réception at Hermes, responded to this reviewResponded 10 August 2016

We would like to thank you for choosing our hotel for your stay in Marseille as well as for reflecting in Tripadvisor your feelings around your experience as our guest.
We are very glad to read your positive remarks regarding the location, our staff and cleanliness.
On the other hand, allow me to say that it is very important for us receiving your comments. It makes us improve our service taking in consideration our guests needs.
It has been a pleasure to host you in Marseille and we look forward for your next visit to welcome you back at Hotel Hermès.
Yours faithfully,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2016

Hotel clean and friendly. Next to the Old Port and fantastic views from the terrace. Near to all the excellent public transport. The place was surrounded by armed police, night and day, so I am really surprised and horrified by the events in Nice. But while we were there, the Euros were still on. God bless France It's had enough.

  • Stayed: June 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank JenniferB7307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie F, Responsable réception at Hermes, responded to this reviewResponded 24 July 2016

Thaak you very much for your post. We are sad about all problems too...
We are happy to see you have enjoyed your stay in our hotel.
We hope see you a next time in Marseille and in our hotel!
Best regards,

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Reviewed 25 June 2016

The rooms were very simple, but comfortable bed and pillow. But the best part was the location (right on the old port) and the amazing rooftop terrace for breakfast or a drink. Excellent hotel for a very fair price.

  • Stayed: June 2016, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie F, Responsable réception at Hermes, responded to this reviewResponded 24 July 2016

We would like to thank you for choosing our hotel for your stay in Marseille as well as for reflecting in Tripadvisor your feelings around your experience as our guest.
It has been a pleasure to host you in Marseille and we look forward for your next visit to welcome you back at Hotel Hermès.
Yours faithfully,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2016

This is a very pleasant hotel in a perfect location right by the Vieux Port. The room was on the small side but it offers very good value and a delightful roof terrace with great views. Note - the bar on the terrace is open only at weekends. On the whole I am happy to endorse other reviewers' recommendations.

  • Stayed: June 2016, travelled solo
    • Value
    • Rooms
    • Service
1  Thank 129MarkG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie F, Responsable réception at Hermes, responded to this reviewResponded 24 July 2016

Thank you very much for your post. We are happy to know that you enjoyed your stay at Hotel Hermes. Best regards,

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Reviewed 26 May 2016

The hotel is centrally located along the Vieux Port, a short walk from a great choice of restaurants, bars, museums and shops. Reception was friendly, but the room was extremely small. Even with the small double bed (140cm wide) the room was filled. Hardly room for you suit case no room to walk around the bed. Maybe this is how far 90 euros gets you in central Marseille.
Breakfast was adequate and served in the ground floor room with street view. There is roof terrace, but we did not try it because it was too cold in the morning.
The elevator broke down on our first night and was not fixed when we left two days later. We got a mere 10 euros compensation. Our room was on the fourth floor.

Room Tip: Do not take too much baggage. There is no room for it.
  • Stayed: April 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank eddy-010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermes13002, Responsable réception at Hermes, responded to this reviewResponded 29 May 2016

Dear Eddy,
Thank you for taking time to share your comments on our hotel.
If you come back, it would be with pleasure that we recommend you to book a bigger room. Another time, we are very sorry for the disagreement of the elevator.
Hope to see you soon,

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