We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,000)
Filter reviews
1,000 results
Traveller rating
576
348
51
17
8
Traveller type
Time of year
LanguageAll languages
More languages
576
348
51
17
8
Show reviews that mention
All reviews great location vieux port magnificent view notre dame seventh floor balcony overlooking well located hotel reasonable size hotel is excellent wonderful stay tourist train four star hotel breakfast room beds were comfortable three nights old harbour restaurants and bars
Filter
Updating list...
54 - 59 of 1,000 reviews
Reviewed 10 August 2017

Everybody we encountered was extremely courteous and helpful except one waiter who was setting up tables on Tuesday evening (8th) who was so rude to us when we wanted to dine at the hotel, that we left and ate somewhere else. Lovely comfortable beds and good soundproofing. Will stay here when we return to Marseille.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tcolli_639846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud_Payet, Directeur général at Hotel La Residence du Vieux Port, responded to this reviewResponded 22 January 2018

Dear Guest,
It was a pleasure to have you staying with us.
I have to apologize if you had a bad feeling with one of our waiters, make sure that professionalism and kindness are part of our values.
We do hope seeing you back soon with us!
Don’t hesitate to check our website to benefit our best guaranteed rates for your next visit in Marseille.

Best Regards,
Arnaud Payet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

Really enjoyed our stay at Hotel La Residence du Vieux Port - this was the second year we came and asked for the same room, which we got. Lovely location, very friendly staff, room kept clean and well stocked. Would highly recommend this hotel as a central location in Marseille, close to many restaurants and good night life as well as the touristy stuff. Good shopping experience - C&A bargains.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 787nikic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud_Payet, Directeur général at Hotel La Residence du Vieux Port, responded to this reviewResponded 22 January 2018

Dear guest,

We would like to thank you for all your nice comments regarding our hotel.
Your fidelity is the best compliments for us. It has been a great pleasure to have you staying and we look forward to welcoming you back in Marseille.
Never forget to check our website and book direct for best guaranteed rates.

Kind Regards,
Arnaud Payet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017 via mobile

This hotel is an absolute gem. Relaxed friendly and accomodating staff, and a perfect setting in the Old port over which you will have a fantastic view. We had a room with a balcony and it was like having the bustling surroundings invited to your room - in a positive way. An everchanging picture of the boats and people strolling by. We will be back.

Date of stay: August 2017
Trip type: Travelled as a couple
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud_Payet, Directeur général at Hotel La Residence du Vieux Port, responded to this reviewResponded 22 January 2018

Dear Martin B,
Greetings from Hotel La Résidence du Vieux-Port.
It's your comment the gem!
It was an enormous pleasure to hear your positive comment on our property and our service.
I am delighted you had such a lovely time. Thank you also for your compliments.
We do hope seeing you back soon with us in Marseille!
Don’t hesitate to check our website to benefit our best guaranteed rates.

Kind Regards,
Arnaud Payet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017

We have been coming to La Residence for many years. We booked a deluxe suite and upgraded to a Ciel suite. Never stayed at Ciel suite before. Booked a ciel suite a few years back and was upgraded to the Notre Dame Suite.
The Ciel Suite was great. Spacious, Hot pot for our coffee(must have). Since its on the eighth floor, quiet from street noise. Bigger than the other suites except the family suites.
The staff was very helpful and polite. All that we need to visit Marseille. I always parked my rental car in the back of the hotel. Not sure if Im taking a chance. So far so good. Makes it easy and convenient to load in/out. The hotel is on the Vieux Port. Took many great pictures including panoranma shots. I like to try staying on the Monte Carlo Port sometimes and compare.
They closed off the street in front of the hotel back in 2012 and 2013 for the Year of Marseille. Its reopened.
Of all the luxury hotels around the port. I find this to be most accessible. Others are further out from the heart of the port so you have to walk further. We did that one year and you don't need to add on another layer of distance.
Great four star hotel for Marseille.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank ForeverFranceItaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud_Payet, Directeur général at Hotel La Residence du Vieux Port, responded to this reviewResponded 22 January 2018

Dear David & Valerie,

I would like to thank you for all your kind words.
We are so glad to know that you had a delighted stay at the Hotel La Residence du Vieux-Port.
We hope all our services are up to your expectations.
Make sure that we have shared with all the team your adorable comments.
We look forward to welcome you during your next visit, you have a place to stay in Marseille.
Don’t hesitate to contact us directly or reserve on our website.

Kind regards,
Arnaud Payet
General Manager



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2017

For a short stay in Marseille, we chose this wonderful Hotel in the Old Port. It was a great experience, the staff were charming, helpful beyond the call of duty, and could not be faulted in any way. The Family Suite was on the second floor looking across the port towards the Notre Dame Basilica. You could not wish for a better view anywhere.The three of us (couple and daughter) thoroughly enjoyed our few days in Marseille thanks in no small way to this Hotel.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnaud_Payet, Directeur général at Hotel La Residence du Vieux Port, responded to this reviewResponded 22 January 2018

Dear Karen C,

Thank you for the glowing review. We're thrilled to be part of such wonderful family memories and truly hope to welcome you back.
Obviously, you were sensitive to the amazing view of the Hotel and It’s our pride.
We look forward to welcome you during your next visit, now you have a place to stay in Marseille.
Never forget to check our website and book direct for best guaranteed rates.

Sending you our warmest regards,
Arnaud Payet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews