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Reviewed 3 October 2017

Been there for dinner. What an experience. The place is beautiful and very unique. Early/Mid-20th century architecture (or at least it looks like it) but with such a majestic feel. An exceptional great feel walking down their pathways and staircases. A nice infinity pool at the rock's edge overlooking the sea. Oh, yes, food excellent as well.

  • Stayed: September 2017, travelled with family
    • Cleanliness
    • Service
Thank Ron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart L, Director at Cap Estel Hotel, responded to this reviewResponded 8 October 2017

thank you for this great revue,RonT.

Cap Estel was built in 1898.this original modest building was added to over the next thirty years or so. influenced by the 'bel epoc ' era.a more detailed history can be found in our book ' Cap Estel. a villa in time' (see Amazon book store).

hope to welcome you back soon.

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Reviewed 6 September 2017

We had dinner here last week. Attentive service, amazing food, great ambiance, beautiful gardens. The staff were all excellent. We'd recommend it but are also considering coming for lunch so we can experience the place during the day and benefit from the beautify views.

Stayed: September 2017
Thank Travelaholic44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart L, Director. at Cap Estel Hotel, responded to this reviewResponded 8 September 2017

look forward to seeing for lunch,T44.delighted you enjoyed dinner and the service at Cap Estel.appreciate your sharing this with us.

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Reviewed 11 August 2017

This is our 2nd stay at Cap Estel and they did not disappoint, the location is stunning and a stones through from Monaco should you wish to spend a day or evening shopping or dancing. The service was first class with staff always ready to go the extra yard for our party. The food was excellent and particularly the Sunday brunch (which you need to book), the rooms were very well laid out, comfortable and quite homely, room service as expected punctual. The hotel arranged a rib to take us to lunch or dinner when the weather suited, you will not be disappointed with a stay at this 5* hotel.

Room Tip: West side ground floor suites
  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Service
Thank Malcolm O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart L, Director at Cap Estel Hotel, responded to this reviewResponded 12 August 2017

thank you for this great review Malcolm O.always good to have you staying with us.our Sunday brunch is a big hit with both inhouse and visiting guests.glad you enjoyed this.Team Cap Estel send their best wishes and look forward to welcoming you back soon.

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Reviewed 7 August 2017

Arrived after a few other locations in Cote d'Azur. This location is absolutely one of the best we visited and stayed at. Perfect views, incredible landscaping and very nice rooms. Even though we arrived the night of a private event, the front desk and staff at the hotel were welcoming and very nice. Pool and spa staff were accommodating, friendly and helpful. Very fitting for a hotel as nice as this with these views.

The only reason that I can't give an 5 excellent rating, is the service during breakfast and lunch the last two days of our trip along with our room service(cleaning and turndown). The floor manager (assuming he was manager) at breakfast and lunch was just disrespectful to my wife and I by leaving mid sentence to help someone else on more than one occasion. As someone who has spent many years in the F&B biz, that just put both my wife and I off.

Room Tip: Junior Suite had wonderful view but not as much ocean sounds.
  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank jfehskens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart L, Director at Cap Estel Hotel, responded to this reviewResponded 11 August 2017

thank you for this positive review,jfehskens.glad you enjoyed your stay with us,found everyone helpful,friendly and accommodating,whilest experiancing the views and ambiance of Cap Estel.

not sure what happened and why on the last two days of your stay;I've shared your commments with the maitre'd who was not aware of this.will certainly monitor things going forward.my apologies for the
inconveniance.

hope to welcome you back soon.

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Reviewed 1 August 2017

In the spirit of full disclosure I have not stayed at the hotel, but rather used the hotel’s spa/beach/restaurant.

First, the positives. The location is second to none on the French Riviera. You get a lot of privacy as you are away from the crowds even during the busy season, yet you are only a 10-15 minute drive away from the hustle and bustle of Monaco just in case this is something you are keen on experiencing. The hotel itself is just beautiful sitting atop a mountain with grounds and views to match. Lastly, the hotel has its own little beach boasting pristine waters, where you get a lot of privacy, as there is never more than a couple of people on the entire beach.

Now, onto the negatives. The biggest one is service, which can be frustratingly poor with unprofessional attitude to boot. Staff appears to constantly fail to deliver the service level that I would expect from a five-star property (at least during my visit). Perhaps the lack of training has to do with Cap Estel not being affiliated with any major hotel networks, which generally have fairly consistent service levels.

So here is a quick summary of my Cap Estel customer service experiences. While we stayed in nearby Monaco, we wanted to hit the beach, and our hotel concierge suggested that we visit the Cap Estel Hotel for a spa procedure which also comes with access to the beach. We decided to kill two birds with one stone and went for both. Things were looking funny from the start. The beach boy gave us the sunbeds which someone just used WITHOUT changing the sheets covering the sunbeds. Our initial request to change the bed sheets was denied (a memorable quote from the beach boy: “If the sheet is not wet, it is clean”), but after some back and forth the beach boy gave in and we got the fresh bed sheets. Next came the battle for the towels. The beach boy gave us the towels, one of which had some yellow stains on it. He assured us the towel just came out of the washer and therefore was clean, and the stains were nothing more than sunscreen that the washer could not remove and therefore there was no hygienic issue. Still, I’d rather get a nice white towel, not a stained one. Alas, the beach boy got the upper hand on that one, as we were pretty exhausted from the bed sheet argument, so we got no towel replacement. Instead we simply discarded the stained towel and managed without it.

After spending some time on the beach we headed to the spa for the procedure, and decided to stop by the patio restaurant for a quick bite as we were starving by then. Despite four available tables, the manager informed us the restaurant was ‘fully booked’ (this was like 2:30PM). Assuring the manager that we would not need a table for longer than 30-45 minutes got us nowhere. So we skipped the meal and went to the spa for the procedure, hoping things would change for the better as the afternoon progresses. Emerging from the spa about an hour later I see eight available tables (yes, I counted). Still, no luck - according to the manager, the tables are still ‘fully booked.’ We pleaded with the spa associate to find a solution as by that time we were starving big time. She worked out a solution with the restaurant manager - we could order from a room service menu (i.e. not the restaurant menu, but rather a menu with a very limited range of basic items; still better than death from starvation!) and have the meal in the spa, or elsewhere, or near the swimming pool (in the blistering sun). (In the meantime, a large number of tables were still available.). Finally, a quick thinking waiter suggested that we have the meal on the beach, and we took up the offer. Not ideal, but something (although one would hope a five start hotel would be pretty damn close to ideal). Apparently, our pleading for help with the spa associate had a downside (and maybe insisting on clean sheets/towels played a role as well, don’t know for sure) - both the spa and the beach both magically became ‘fully booked’ until the end of August, despite plenty of availability just the day before. I am still wondering if it was petty vindictiveness on the part of hotel staff/management or just a subtle ‘Cap Estel’ way of incentivizing us to stay at the hotel as the only way to enjoy the true hospitality.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
5  Thank TO_hedgie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart L, Director at Cap Estel Hotel, responded to this reviewResponded 5 August 2017

the beauty of trip advisor TO Hedgie is that both sides get to tell their story.we don't usually accept day visits during high season-on this occasion
we were persuaded to do by the Concierge of your hotel.(we work closely together)

your experience does not reflect the high standards enjoyed by our many first time and returning guests.
we were fully booked on the day in question as was the poolside restaurant.having shared your review with the staff,who recall your visit,everyone did their best to accommodate you,settling on arranging lunch on the beach.I am sorrry the few hours you spent here did not meet your expectations.

as the many positive reviews on Trip Advisor will show,Cap Estel continues to meet the demands and expectations of both local and international travellers who include Cap Estel in their itineraries when visiting the South of France.

Team Cap Estel doesnt need to resort to 'vindictive methods' to incentivise anyone.our professional approach,level of service coupled with an ongoing product enhancement programme is something we take very seriously.we guard our reputation jelously;we are very proud of Cap Estel and the people who build their careers with us, Team Cap Estel being considered (by our peers) the best in the industry.

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