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Reviewed 7 August 2017

Arrived after a few other locations in Cote d'Azur. This location is absolutely one of the best we visited and stayed at. Perfect views, incredible landscaping and very nice rooms. Even though we arrived the night of a private event, the front desk and staff at the hotel were welcoming and very nice. Pool and spa staff were accommodating, friendly and helpful. Very fitting for a hotel as nice as this with these views.

The only reason that I can't give an 5 excellent rating, is the service during breakfast and lunch the last two days of our trip along with our room service(cleaning and turndown). The floor manager (assuming he was manager) at breakfast and lunch was just disrespectful to my wife and I by leaving mid sentence to help someone else on more than one occasion. As someone who has spent many years in the F&B biz, that just put both my wife and I off.

Room Tip: Junior Suite had wonderful view but not as much ocean sounds.
  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank jfehskens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart L, Director at Cap Estel Hotel, responded to this reviewResponded 11 August 2017

thank you for this positive review,jfehskens.glad you enjoyed your stay with us,found everyone helpful,friendly and accommodating,whilest experiancing the views and ambiance of Cap Estel.

not sure what happened and why on the last two days of your stay;I've shared your commments with the maitre'd who was not aware of this.will certainly monitor things going forward.my apologies for the
inconveniance.

hope to welcome you back soon.

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Reviewed 1 August 2017

In the spirit of full disclosure I have not stayed at the hotel, but rather used the hotel’s spa/beach/restaurant.

First, the positives. The location is second to none on the French Riviera. You get a lot of privacy as you are away from the crowds even during the busy season, yet you are only a 10-15 minute drive away from the hustle and bustle of Monaco just in case this is something you are keen on experiencing. The hotel itself is just beautiful sitting atop a mountain with grounds and views to match. Lastly, the hotel has its own little beach boasting pristine waters, where you get a lot of privacy, as there is never more than a couple of people on the entire beach.

Now, onto the negatives. The biggest one is service, which can be frustratingly poor with unprofessional attitude to boot. Staff appears to constantly fail to deliver the service level that I would expect from a five-star property (at least during my visit). Perhaps the lack of training has to do with Cap Estel not being affiliated with any major hotel networks, which generally have fairly consistent service levels.

So here is a quick summary of my Cap Estel customer service experiences. While we stayed in nearby Monaco, we wanted to hit the beach, and our hotel concierge suggested that we visit the Cap Estel Hotel for a spa procedure which also comes with access to the beach. We decided to kill two birds with one stone and went for both. Things were looking funny from the start. The beach boy gave us the sunbeds which someone just used WITHOUT changing the sheets covering the sunbeds. Our initial request to change the bed sheets was denied (a memorable quote from the beach boy: “If the sheet is not wet, it is clean”), but after some back and forth the beach boy gave in and we got the fresh bed sheets. Next came the battle for the towels. The beach boy gave us the towels, one of which had some yellow stains on it. He assured us the towel just came out of the washer and therefore was clean, and the stains were nothing more than sunscreen that the washer could not remove and therefore there was no hygienic issue. Still, I’d rather get a nice white towel, not a stained one. Alas, the beach boy got the upper hand on that one, as we were pretty exhausted from the bed sheet argument, so we got no towel replacement. Instead we simply discarded the stained towel and managed without it.

After spending some time on the beach we headed to the spa for the procedure, and decided to stop by the patio restaurant for a quick bite as we were starving by then. Despite four available tables, the manager informed us the restaurant was ‘fully booked’ (this was like 2:30PM). Assuring the manager that we would not need a table for longer than 30-45 minutes got us nowhere. So we skipped the meal and went to the spa for the procedure, hoping things would change for the better as the afternoon progresses. Emerging from the spa about an hour later I see eight available tables (yes, I counted). Still, no luck - according to the manager, the tables are still ‘fully booked.’ We pleaded with the spa associate to find a solution as by that time we were starving big time. She worked out a solution with the restaurant manager - we could order from a room service menu (i.e. not the restaurant menu, but rather a menu with a very limited range of basic items; still better than death from starvation!) and have the meal in the spa, or elsewhere, or near the swimming pool (in the blistering sun). (In the meantime, a large number of tables were still available.). Finally, a quick thinking waiter suggested that we have the meal on the beach, and we took up the offer. Not ideal, but something (although one would hope a five start hotel would be pretty damn close to ideal). Apparently, our pleading for help with the spa associate had a downside (and maybe insisting on clean sheets/towels played a role as well, don’t know for sure) - both the spa and the beach both magically became ‘fully booked’ until the end of August, despite plenty of availability just the day before. I am still wondering if it was petty vindictiveness on the part of hotel staff/management or just a subtle ‘Cap Estel’ way of incentivizing us to stay at the hotel as the only way to enjoy the true hospitality.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
5  Thank TO_hedgie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart L, Director at Cap Estel Hotel, responded to this reviewResponded 5 August 2017

the beauty of trip advisor TO Hedgie is that both sides get to tell their story.we don't usually accept day visits during high season-on this occasion
we were persuaded to do by the Concierge of your hotel.(we work closely together)

your experience does not reflect the high standards enjoyed by our many first time and returning guests.
we were fully booked on the day in question as was the poolside restaurant.having shared your review with the staff,who recall your visit,everyone did their best to accommodate you,settling on arranging lunch on the beach.I am sorrry the few hours you spent here did not meet your expectations.

as the many positive reviews on Trip Advisor will show,Cap Estel continues to meet the demands and expectations of both local and international travellers who include Cap Estel in their itineraries when visiting the South of France.

Team Cap Estel doesnt need to resort to 'vindictive methods' to incentivise anyone.our professional approach,level of service coupled with an ongoing product enhancement programme is something we take very seriously.we guard our reputation jelously;we are very proud of Cap Estel and the people who build their careers with us, Team Cap Estel being considered (by our peers) the best in the industry.

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Reviewed 23 July 2017 via mobile

On our 3 week trip to Europe, this was the pinnacle experience. After taking a turn into the Cap Estel drive way by coincidence. It sure was the best turn we took on our trip. After being greeted in the parking and escorted down to the restaurant and having no idea what to expect be were met by spectacular hospitality and seated on the patio along side the garden overlooking the endless ocean. Amazing. Then when served by manager Christophe Kelsch, his attention to detail and wonderful hospitable was one ☝ of the best ever experienced. Kudos to him and team and then we began the culinary experience of Michelin Chef ‍ Patrick Raingeard and wow every course was excellent. This was a wonderful experience and we will surely be back on our next trip and even to stay over in this beautiful French Riviera hidden jewel . Thanks to the team for making this such a great experience

Stayed: July 2017, travelled as a couple
Thank JamiShel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart L, Director at Cap Estel Hotel, responded to this reviewResponded 25 July 2017

thank you for this great review,JamiShel.'
glad your incidental turn had a silver lining.
look forward to seeing you back again at Cap Estel.
safe travels.

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Reviewed 5 June 2017

We stayed one night and regret it terribly. Would recommend minimum two nights in this wonderful hotel. Great staff, super beautiful location and good food and drinks. The bar is highly recommended! The infinity pool is a treat.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Sandra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart L, Dirctor at Cap Estel Hotel, responded to this reviewResponded 7 June 2017

thank you for this Sandra F.whether it's one night or longer everyone gets to enjoy the Cap Estel experience and is sorry to leave.look forward to welcoming you back.

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Reviewed 5 May 2017

The location was excellent for us. We had been to Eze (up on the hill) many times so we didn't visit there on this trip but it's a very convenient drive from this hotel as is Monaco and numerous other nearby sites. The rooms are fantastic and modern. All the modern conveniences. Heated tile floors in the bath. Motorized shades. Even heated towel racks. Centralized lighting control at the bedside. Very hi-tech. We had room 510 which is directly over the ocean. We slept with the doors open on the two small balconies which are over the water. Unique and inspiring. I can't recommend it enough.

We were presented with a lovely parting gift at check out which was unexpected and much appreciated. We were very pleased with our stay and plan to return in future years.

There is one thing I feel should be mentioned in the negative. The food operation is very sophisticated for dinner; however, I felt food quality could have been better for breakfast and lunch. I have read many of the reviews of this hotel and chose to book it. I'm not sorry that I did. What concerns me most about these reviews was the frequency of confrontational and argumentative responses from management. I have carefully considered my words in this review to avoid such a response. I'm not going to get into a lot of detail other than to say, food quality has room for improvement, especially outside the dinner experience.

Room Tip: Suite 510. Over the water balconies!
  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Road-Lifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart L, Director at Cap Estel Hotel, responded to this reviewResponded 9 May 2017

Thank you for this great review Road-Lifer; delighted to read how much you and your husband enjoyed your stay in La Parc; this suite, along with our recently opened Corniche rooms,1 are considered the finest hotel accommodation on the Riviera. Cap Estel has an ongoing maintenance and capital expenditure programme, which sees us upgrading the infrastructure, facilities and rooms on an annual basis. It’s what our clients demand and expect – making us that little bit special.

Your comments on the catering are well noted; I have met with the restaurant team, who certainly take your comments on board and would dearly love to hear from you further. Whilst our full buffet breakfast is included, we have varied menus for lunch and dinner. Come the summer months (from mid-May onwards) we offer a full barbecue selection in the pool house, dinner being in the Michelin Star Table Cap Estel Restaurant. Our room service and poolside menu is suitable for a more casual dining arrangement.

Perhaps, when you have a moment, you could drop our GM, Eric Paulus, a line on ericpaulus@capestel.com; he can either call you or respond electronically and address your specific observations. Meanwhile, everyone at Cap Estel sends you their best wishes and look forward to welcoming you back again soon.

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