I booked The Sun Riviera as it was central, looked pleasant and was to celebrate my wife's birthday. I booked the flights and the hotel for 2 nights in late September for arrival in December. Payment was taken for 1 night well in advance which I didn't mind for €173 for Privilege (Superior) Room. The day before we were due to leave the UK, I wanted to check the hotel's telephone number and noticed that less than 2 weeks after I made the booking the hotel was offering a special promotion for the same superior room for 3 nights for a total of €299 including breakfast. Since I was paying $346 plus $56 for 2 breakfasts for 2 days, my total would be $402 for only 2 nights.
I telephoned the hotel to ask whether I could have a discount since it was cheaper to stay for 3 nights on offer than the 2 nights that I had booked. I was told that the manageress was not in and she alone could agree to rebates. When we arrived I asked to see the manageress and was told she was not in until the following day but something would be done. The room had a stale smell, the bed quite old and the bathroom tiny. Not what we expected!
The following morning I asked to see the manageress but was told she was not coming in but they had put forward my request. The answer was a flat "no" to a rebate of any kind to which I replied that this was ridiculous as I could stay for longer for less. I asked to speak with the manageress but was refused.I threatened to write a report on Trip Advisor and would consider leaving and not stay a second night. We were called within 10 minutes by reception and were offered breakfast which meant that we were still paying and average rate of €173 versus €100 per night so we moved out as we were disgusted by their lack of customer care and consideration and the fact that we were only offered a miserly breakfast after making threats.
We moved out straight away and moved in to the Canberra Hotel nearby which was recently renovated and had a beautiful room reduced from €193 to €150 per night as it was low season. We would never stay at The Sun Riviera again due to their attitude and tired rooms.
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