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“Don't go if you aren't with a group.”
Review of Hotel La Solitude

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Hotel La Solitude
Ranked #3 of 185 Hotels in Lourdes
Certificate of Excellence
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Don't go if you aren't with a group.”
Reviewed 24 August 2011

The two of us arrived tired after long train journey. It looked nice enough. We were told it was room only and had to tell reception that we had booked breakfast too. We were then shown to our room. We were led to an annexe away from main hotel. There was no security and two entrances. It looked(and smelled) derelict. No lighting as we were led to lift. 4 floors up and into a dark corridor. No light outside the lift. The embarrassed employee fumbled and tried to light corridor. The lighting worked as we approached the room. This was a tiny room not worthy of a star at all. Our escort tried to switch on lights to no avail. He shook his head and checked bulb and signalled that he would get a new one and took it out. The "air conditioning" advertised in this three star brochure was a fan, which our now highly frustrated escort attempted to plug in to a socket near the television. No it was blocked with a broken plug and he cut himself on it. He then plugged it in to the only other source of electricity and so the enormous fan now stood blocking the doorway! (nowhere to charge phones in this "3star" room. The "wardrobe" was a one door cupboard with one shelf taken up by the pillows and safe ( I say this loosely as it was attached to the shelf by screw and nut. We actually took it out for a photo! Anyone in this badly secured building could have taken it with our passports and money!) This was a nightmare. The "desk" could have been picked up from a land fill as there were runners where the drawer should have been. As there was only the floor to put our cases and this was also shared with the fan, we then had nowhere to walk! We had just come here to break our journey and to reminisce not to shrive ourselves,! The irony was that the pilgrims in the main hotel had great facilities as described in the brochure. We would certainly have done better to camp at the great French sites as we did 15 years ago. It was time to complain. This was not what was advertised at all. We duly left the room and walked down the corridor to the lift situated in a plainly dangerous unlit area. At reception we complained, something we have never done before. The response was staggering! We had booked on the Internet, paid up front for a standard room and that was that. Could we upgrade? No, because we had booked through expedia so they hadn't dealt with the money. Actually, we had booked through Hotels.com but there has to be a cautionary tale here-if you book that way you can expect an inferior service!!
We said we wanted to upgrade. Surely we had paid whether it was a long time ago or not. Was there a room in the main building? No! Could they let us know if one became available? reluctantly, yes.
We went back through the dark, yes, fire hazard of an annexe to our expensive tiny room. This was the end of our holiday, three days in Lourdes after a great stay in hotel madeloc in Couliore. We decided to ring Hotels.com for advice. Basically, they sorted it. We went to reception and hey presto! There WAS a room available in the main building after all. It was a three star room with air conditioning, a wardrobe, and floor space.
We had good, well organised breakfast. The fact that we were a couple seemed unusual as there were mostly very large groups with designated areas. The staff at breakfast were kind and helpful.
All the people who are part of organised groups would not know about the inferior annexe. Beware! This is the first time in many years of travel that we have had such a bad hotel experience.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Chobster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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595 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Zurich, Switzerland
Level Contributor
321 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 5 August 2011

Good located hotel, a few steps away from the sanctuaries, with friendly staff and moderate prices! Rooms are all en suite and are equipped with flat screen TVs, electronic safety boxes and individually regulated airconditioning. Mine also had a terrace overlooking the sanctuaries' esplanade and the Lourdes castle. Buffet breakfast is available in the basement restaurant. Groups of pilgrims from U.K., Italy and Spain may fill the reception area and bar. I was there for the second time, when I did some voluntary work as "pilote aux sanctuaires" and will possibly return next year

  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Ivano62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 July 2011

The taxi took the narrow alleyway to get us to the hotel (it was a tight fit!), but once there, the fatigue of continuous travel were eased by the helpful & informative front desk, a spacious & very comfortable room with loft (and a view of the town & river) and location, location, location!

Barrier-free facilities are spot on (planning for bringing mum & dad for their own pilgrimage) and the food was ample & good enough (note I really didn’t have a chance to eat in hotel too much). The shops were also convenient and had many English books on Lourdes & the Sanctuary.

This was my first stop on my trip, and it set the tone for what was a great time.
Highly Recommended!

Room Tip: Book well in advance! The ground floor has barrier-free access but are limited in number.
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  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank JeffYB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ennis, Ireland
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 July 2011

Stayed here in this Hotel in June while on pilgrimage with my family, found the Hotel claen , Food average, Staff very friendly and accomodating , overall would recommend this Hotel. only 3 mins walk from Shrine.

Room Tip: We Had Room on 5th floor had a lovely view !
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank EUGLOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 July 2011

In crowded city, a place of total peace and beauty. Room windows opened to flowing stream, magnificent view and in the distance, soft chanting. Have never had a better night's sleep. Staff was lovely and helpful!

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank bpolazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel La Solitude

Property: Hotel La Solitude
Address: 3 Passage Sainte Louis | Avenue Bernadette Soubirous, 65103, Lourdes, France
Region: France > Occitanie > Hautes-Pyrenees > Lourdes
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lourdes
#2 Luxury Hotel in Lourdes
#4 Family Hotel in Lourdes
Price range (per night): ₹ 4,924 - ₹ 9,342
Hotel Class:4 star — Hotel La Solitude 4*
Number of rooms: 293
Official Description (provided by the hotel):
Uniquely located on the banks of the river Gave at the entrance to the Sanctuaries, the La Solitude Hotel boasts spacious, soundproofed and air-conditioned rooms equipped with flat screen satellite TV and free WiFi. 24 rooms have been equipped to welcome disabled people. Its restaurant overlooking the fortified castle serves gourmet cuisine and plentiful buffet-style breakfasts. This international class hotel has a bar, brasserie, heated panoramic pool, spacious meeting rooms, a store and car park. ... more   less 
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Also Known As:
La Solitude Hotel

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