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Reviewed 15 August 2016 via mobile

Booked a local hotel in Lourdes, it did not feel comfortable at all. I saw Ibis across the road and booked it right at the last minute. The Ibis in Lourdes is excellent! The staff are very professional, warm and ready to help. They try and speak English which is very helpful. The rooms are airy and comfortable with plenty of natural light and the rooms are cleaned daily. The location of the hotel is very good too, with many shops and cafe's nearby. The breakfast buffet is delicious and worth the price. Their in house restaurant is very good too and the food is exceptional. Highly recommended to anyone planning to visit Lourdes.

Stayed: August 2016, travelled with family
Thank maryanntaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Responsable réception at ibis Lourdes Centre Gare, responded to this reviewResponded 20 August 2016

Thanks a lot

Your satisfaction is our priority

Hope to see you soon

D.CLOLUS and his Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2016 via mobile

This is a fairly average hotel, that was very handy for us to catch an early morning train. The station is less than a 10 minute walk, but still central enough to visit the sights in Lourdes. The staff were friendly enough and the rooms clean and adequate. We were given a room to the rear of the hotel, which gave us a very quiet peaceful night :-)

Stayed: July 2016, travelled with family
Thank Neil4993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at ibis Lourdes Centre Gare, responded to this reviewResponded 30 July 2016

Thanks a lot and hope to see you soon...

D.CLOLUS and his Team

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Reviewed 5 July 2016

We stayed in this hotel after recommendations from friends and we were not disappointed. From the moment we arrived the receptionist (Fatima) couldn't have been nicer or more helpful. The location is great as it's a short walk to the shrine. We ate in the hotel both nights we were there, and the service in the bar and restaurant was perfect and the food delicious.
We will definitely stay here again.

  • Stayed: June 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Novotel Hotels
Thank Hele P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at ibis Lourdes Centre Gare, responded to this reviewResponded 16 July 2016

Thanks a lot...

Your satisfaction is our priority...
Hope to see you soon

D.CLOLUS and his Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2016

This hotel is to be avoided at all cost, it is in need of a refurbishment the rooms are tiny and very poorly equipped.To cap it all it was unclean, we found nail clippings on the carpet in the room.

Avoid this dump at all cost.

  • Stayed: June 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank 101bryan15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at ibis Lourdes Centre Gare, responded to this reviewResponded 16 July 2016

??? Why inequitable comments?
Look rather at all our positive comments!!!
Compare a hotel with a dump is not too much?
Our teams do their utmost every day! Thanks for us...
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2016 via mobile

The best thing is the hotel located just near the train station (5 minutes walk or €10 taxi) and 10-15 minutes walk to the groto. There are some restaurants around. The hotel itself having a small reception, small lift, enough for 3 people with luggages. The room itself small and we found out hard to walk inside the room. They provided a lot of towel, soap-shampoo. TV channels are all in French. Very minimum electricity plug, only two in the table. For only having a rest in a short visit to Lourdes, I would recommend this hotel.

Stayed: May 2016, travelled with family
Thank Silvio A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at ibis Lourdes Centre Gare, responded to this reviewResponded 4 June 2016

Dear guest Thanks for your coments ; for the next time do not hesitate to contact reception 24h for the foraign channels on TV (there are!) or to know where are the plugs in each rooms! and sorry for the size but for that nothing to do... Hope to see you soon D.CLOLUS and his Team

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