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“We didn't stay here but just would try it next time”

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Hotel Soleil Terminus
Ranked #24 of 39 Hotels in Carcassonne
Reviewed 2 August 2017

We were disappointed that we couldn't stay here on our trip to Carcassonne as its such a gorgeous art deco building. We did frequent their bar which had fantastic art deco lights in and the staff were very patient with my 'un peu de Francais!' The whole building looks tired and hopefully with all the renovations going on directly opposite to it on the banks of Canal du Midi it will not be long before this hotel is lovingly restored. I loved the exterior awning, to me it looked like Hercule Poirot would walk out at any moment.

Stayed: July 2017, travelled as a couple
1  Thank prguru2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 1,128 reviews

Reviewed 1 August 2017

We arrived late in the evening with small children on July 14th, and we were given a room in the top floor with a view of the castle and fireworks. Grand way to begin our holiday in France! Very helpful staff, fantastic old style building and nice breakfast selection.

  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Trym A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017 via mobile

We stayed for four nights on a short trip to Carcassonne. It was close to the Canal du Midi and the new town area. A pleasant walk to the old city took about 25 minutes at a steady pace. The staff were super friendly and helpful. The room was clean, but in need of a few basic repairs - a cracked tile in the bathroom and a hole in the wall. The lobby was beautiful. Breakfast basic but bread was fresh and plentiful. Free wifi. Coffee and tea making facilities in the room was limited.

Stayed: July 2017, travelled as a couple
Thank Clare H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017

We stayed here for one night for the Bastille fireworks (which were terrific by the way).
Not sure what the 4 stars were awarded for - perhaps the duo on reception who were very helpful and patient with our extremely rusty French.
I've certainly come across worse hotels but the place needs a lot of money spent on it to make the most of its potential.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Man-of-Kent-2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2017

Rated as a 4-star, it deserves a 1 star if any. It's not a matter of it being old but of being unkept. Dirty. Stains on carpets and wall. Windows that don't seal. AC and does not cool. Grime on room doors. Need I say more? I complained to my travel agent (Viajes Ecuador in Sabadell, Spain) and they submitted the complaint to their wholesaler, Welcome beds. As I did not receive a satisfactory resolution, I thought I'd alert others to stay away from this hotel.

Room Tip: Stay away from this hotel
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  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
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Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TERMINUS L, Directeur at Hotel Soleil Terminus, responded to this reviewResponded 30 July 2017
Google Translation

Bonjour
Nous sommes désolés que vous n'ayez pas apprécié l'établissement
Comme vous le mentionnez une solution à votre déception est en cours via l'agence de voyage
Bien cordialement
Luc de Caunes
Directeur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Soleil Terminus

Address: 2 avenue du Marechal Joffre, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#8 Luxury Hotel in Carcassonne
Price Range: ₹ 6,985 - ₹ 9,961 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Soleil Terminus 4*
Number of rooms: 108
Official Description (provided by the hotel):
Hotel with restaurant & bar, set in early 20th century historical landmark; near Canal du Midi. ... more   less 
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Also Known As:
Du Soleil Le Terminus Hotel

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