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“Good location, nice staff, worst room ever.” 1 of 5 bubbles
Review of Cerise Carcassonne Sud

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Cerise Carcassonne Sud
Ranked #15 of 39 Hotels in Carcassonne
Alice Springs, Australia
Level Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Good location, nice staff, worst room ever.”
1 of 5 bubbles Reviewed 20 April 2012

We are travelling around Europe by car and are used to staying in all types of places. I normally think that people are overreacting when they write bad reviews, but this place left me sleepy and in a bad mood. I guess you definitely get what you pay for, although i could have put up with all of the following if i had a comfy bed (was ridiculously hard).
- No fridge in a 'selfcontained' unit. (Realised this after we went shopping for dinner)
- Pull out bed kept rolling under the bed every time you rolled over in your sleep.
- Poorly installed shower. (no shower screen so water goes everywhere. must be constantly hand held, cannot use wall mounted)
- Dirty walls, scuff marks everywhere, cutlery, utensils and crockery had to be washed before use.
- Reception is only open between 8am -12pm and 4pm -8pm, we knew this but thought we could at least park the car and walk into town. Checking out before 8am is a no go as well.
I do not recommend.

Room Tip: Try not to get room 118.
See more room tips
  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ChillCoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidHotel_RP, Responsable relations publiques at Cerise Carcassonne Sud, responded to this review, 27 April 2012
We are sorry that your stay did not completely satisfy you and let us give you some precisions. Some rare apartments, intended for the stays of a single night, do not arrange a fridge and they should be equipped with it soon. Some tracks on walls, due to the friction of furniture are going to be erased soon, we put this apartment first to be repainted. Concerning the bed, it was necessary to lift him simply to set up feet and so avoid the movement. Finally, the residence, for safety reasons of his hosts, is closed out when the reception is not opened, a code must be given to you to bring in your vehicle inside the residence. Your departure would have been able to take place before 8 am if you had contacted simply the reception the day before.
We hope that this precision will have allowed you to make you a more favorable opinion of our establishment and let us hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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656 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Liverpool, United Kingdom
Level Contributor
118 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 19 March 2012

On first sight you can only imagine a prison. On entry it gets better. Staff where helpful they showed us on a map where our room was.
The room was clean and good for a family with good cooking facilities
The Apartment was clean but beware of the of the ventilation extractors.
1) they don't work
2) They fall out the wall and land on you.
Breakfast. one can only say disappointing, you get what you pay for.
If you don't like dogs don't stay there

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank glenn r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Argentina
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 19 March 2012

Good location, just a few minutes walk from "La Cite"
very good price,
big room.
separately bathroom, one side the shower and washbasin, and on the other side in other room was the toilette.
and instead of a double bed we have slept in a Sofa bed. not the best sleep, but it was good.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lu_biancooooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 December 2011

Stayed for 1 night !
Hope we could of stayed longer.
Great location really close.
Very spacious apt, great host and just loved the swimming pool !!

  • Stayed November 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MELANMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
185 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 12 November 2011

After reading mixed TripAdvisor reviews, we decided to think positively and book two nights at ResidHotel in Carcassonne. We are really glad we did. For one thing, Carcassonne is VERY touristy, and restaurant prices reflected that, so having a kitchen made our stay so much easier and economical. We walked 20-25 minutes to a Geant/Casino supermarket for groceries, only because the little epicerie 5 minutes from ResidHotel is closed on Mondays. Also, after seeing everything a reasonable distance from the attractions, we didn't see any hotel that for us would have been a better location. The walled city was just a 5-10 minute walk through a nice residential neighborhood. The neighborhood seemed so quiet, we were perplexed (as some other reviewers expressed) by the tall iron locked gates and prisonlike feel. On the other hand, we felt safe! Also, we needed to call reception for two reasons, and both times, a young man was at our door within 20 minutes with the requested items. To summarize:
On the plus side: super-clean, super-spacious apartment, comfy bed and couch, big balcony with table, chairs, and clothes-drying rack and louvered shades for hot afternoon sun, well-appointed kitchen, nice eating area, helpful staff
On the minus side: limited hours when reception office had a person in it

TIPS: Plan to check in during reception's stated hours; otherwise, you'll be sitting on your suitcase outside the gates till someone arrives at the office. If you dislike the smell of chlorine, ask for a room that is not near the swimming pool. Chlorine fumes are strong in hallways near the indoor pool. If you arrive in the city by train, I recommend taking a taxi to ResidHotel. It would be a long, long, uphill climb dragging luggage. From the train station, walk across the Canal du Midi toward the tourist department's satellite kiosk (which will in all likelihood be closed). Taxis will be lined up between the kiosk and McDonald's just ahead.

Room Tip: If you dislike the smell of chlorine, ask for a room that is not near the swimming pool. Chlorine fu...
See more room tips
  • Stayed September 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank 35805Jane_H_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cerise Carcassonne Sud

Property: Cerise Carcassonne Sud
Address: 1 Rue Darius Milhaud, 11890 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 39 Hotels in Carcassonne
Price range (per night): ₹ 3,883 - ₹ 8,684
Hotel Class:3 star — Cerise Carcassonne Sud 3*
Number of rooms: 82
Official Description (provided by the hotel):
In the heart of the Aude department, the CERISE RESIDENCE Carcassonne Sud is situated in an exceptional location 10 minutes by foot from the Medieval City, a World Heritage Site. Its 82 apartments are spread over two buildings set in vast landscaped gardens. The former mansion house which has preserved the charm of old buildings houses the reception and the breakfast rom. For leisure, the residence offers access to its indoor heated swimming pool, a hammam and a fitness room You can take your meal in one of our restaurants partner, within walking distance, or to make you deliver your meal in room (more information at the reception) ... more   less 
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Also Known As:
Residhotel Le Clos De La Cite Hotel Carcassonne

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