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Reviews (1,183)
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All reviewsmetro stationavenue du maineexecutive roomnice stayair franceconvenient locationshort staybed was very comfortableexcellent hotellots of restaurantseiffel toweraround the cornergaitemontparnassecemeterygarecreperies
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Reviewed 3 April 2018 via mobile

This hotel is sort of a self service hotel. You arrange and carry your stuff to your rooms. The rooms seem bigger though in pictures than the actual room. But its clean and quiet plus the metro station Gaitè is just infront at your door step which is so convenient. Its near Eiffel Tower too. The 1st receptionist was very helpful in welcoming us and in accommodating all our inquiries regarding recommendations.

Stayed: March 2018, travelled with friends
Thank Nhilanhils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah D, Responsable réception at Hotel Holiday Inn Paris Gare Montparnasse, responded to this reviewResponded 12 April 2018

Dear Nhilanhils,

First of all, we wish to thank you for choosing the hotel Holiday Inn Paris Gare Montparnasse.

Every review that we receive is very important to us and helps us in our mission to always offer an outstanding service to all of our clients.

We are disappointed to read that your overall feeling is pretty much average.

Our main goal is to seek the entire satisfaction for all of our clients.

We sincerely hope that you will give us a second chance so that we are able to change your mind and reach all your expectations.

Very Cordially,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2018

Last time I stayed here the reception area was undergoing renovation. Now the renovation is complete but it's only a marginal gain. It's still just a basic practical hotel, close to the Montparnasse railway station and useful for a brief business stay. My room on the 3rd floor was quite small. Biggest issue was the extraordinarily slow check-in. Yes I arrived at 11pm so it was the overnight desk clerk on duty, but even so, he should be able to process guests much quicker than he was doing.

  • Stayed: March 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah D, Responsable réception at Hotel Holiday Inn Paris Gare Montparnasse, responded to this reviewResponded 28 March 2018

Dear Mister Paul B,

First of all, we wish to thank you for choosing the hotel Holiday Inn Paris Gare Montparnasse.

Every review that we receive is very important to us and helps us in our mission to always offer an outstanding service to all of our clients.

This is why we sincerely hope that you accept our apologies for the disagreement you have described in your comment.

I will have a discussion with our night auditor to understand what happened and make sure that efforts will be made.

Please believe that we will do our very best if you ever give us the chance to welcome you again in our establishment.

Do not hesitate to contact us directly,

Very sincerely,

Sarah D.

Reception Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018 via mobile

Great location, close to TGV station and Lafayette for shopping. There is an option of street shopping behind too on weekends. Ease of access from CDG. Limited breakfast options and less English speaking front office Team. Had a great stay as I was almost out on the streets:-)

Stayed: April 2017, travelled on business
1  Thank Piyush R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah D, Responsable réception at Hotel Holiday Inn Paris Gare Montparnasse, responded to this reviewResponded 22 February 2018

Dear Piyush ,

We wish to thank you for choosing the Holiday Inn Paris Gare Montparnasse.

We are very pleased that you took the time to give us a feedback, which is very important to us.

We will be pleased to welcome you again in our hotel, and do everything in our power to make sure that everything will be as you hoped.

We will always be at your disposal.

Very Sincerely

Sarah D.

Reception Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2018

My first room was very cold, the shower wasn't working either. The minibar was dirty as well! Service was absolutely great. Monia, the receptionist was very kind and changed my room without the hesitation the next day. Great service!

Room Tip: quite side
  • Stayed: February 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank marcella t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah D, Responsable réception at Hotel Holiday Inn Paris Gare Montparnasse, responded to this reviewResponded 22 February 2018

Dear Marcella T,

We wish to thank you for choosing the Holiday Inn Paris Gare Montparnasse.

We are very pleased that you took the time to give us a feedback, which is very important to all our staff. It will be my pleasure to congratulate Monia regarding your feedback.

Every review is essential so that we can continue in our goal to satisfy every client.

We will be pleased to welcome you again in our hotel, and do everything in our power to make sure that everything will be as you hoped.
We will always be at your disposal.

Very Sincerely,

Sarah D.

Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2018

After a slight mishap of travelling the Holiday Inn Montparnasse Pasteur by (Google-maps) accident, we arrived safely.

The staff were friendly and efficient, and checked us in immediately. A slightly mistake with the room booking resulted in no sofa-bed in our allocated room. This was quickly remedied, with an upgrade and room move.

Hotel is perfectly located for a gentle walk into town, or a quick Metro journey from one of the nearby stations. The immediate local area has many restaurants and attractions, including some slightly more adult ones (prompting some questions from a niave 11yr old daughter). Loved the street full of Creperies, and another of Estate Agents!

Room was warm, and the beds were comfortable. TV channels were obviously mainly in French, with only a couple of English speaking (news) ones. Separate toilet and bathrooms were clean and functional. The sofa bed in our particular room was a single size, but perfectly fine for an 11 year old.

Room Tip: Choose rooms at the rear, for a quiet view of the cemetery.
  • Stayed: February 2018, travelled with family
    • Rooms
    • Service
2  Thank arclight999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah D, Responsable réception at Hotel Holiday Inn Paris Gare Montparnasse, responded to this reviewResponded 22 February 2018

Dear arclight999,

First of all, we wish to thank you for choosing the hotel Holiday Inn Paris Gare Montparnasse.
Every review that we receive is very important to us and helps us in our mission to always offer an outstanding service to all of our clients.

We are very pleased to read that you enjoyed your stay in our hotel and most importantly in Paris.
Our main mission is to seek the entire satisfaction for all of our clients.

Therefore, we are proud to have reached and succeeded this goal for you and are very grateful for the feedback you have written to us.

We sincerely hope that you will come back to our hotel, and it will always be a pleasure for us all to welcome you in Paris again.

Very Cordially,

Sarah D.

Reception Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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