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“Friendly service, perfect location and nice rooms” 5 of 5 bubbles
Review of Hotel Lumen

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Hotel Lumen
Ranked #300 of 1,794 Hotels in Paris
Certificate of Excellence
Kailua, Hawaii
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Friendly service, perfect location and nice rooms”
5 of 5 bubbles Reviewed 7 March 2012

My first trip to Paris and Hotel Lumen made it quite enjoyable. Just steps away from a metro stop and only a short walk to the Louvre and beautiful park. Great restaurants and shopping nearby. The staff was extraordinary and made a great recommendation for dinner (even with a 10-month-old in tow!). The rooms were very nice - and even large by European standards. If my travels ever take me back to Paris, I will certainly book a room here.

  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Linz4huskers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lumen P, Responsable commercial at Hotel Lumen, responded to this review, 22 March 2012
Dear Guest,
What a great review.
Thank you so much for your kind words.
We are looking forward to welcome you again.
Best regards.
Adelien Surault
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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581 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Caracas, Venezuela
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed 6 March 2012

Unreliable customer service: They cannot even manage a wake up service! Our monetary lost: 330 euros for 2 people. Our emotional lost: invaluable …
We chose Lumen Louvre hotel because of its proximity to Cityrama Tour (less than 100 meters), with whom we hired several trips. Our 15hours day trip departure to Mont Saint Michelle was planned at 7:15 am and we ask the hotel to wake up us at 6 am.
To our surprise, we were called and awakened at 7:00 am and therefore we missed the trip.
After complaining to the hotel and a 2 hour waiting time, they tried to compensate us with a cheaper half day trip to Versailles . Unfortunately for us, there were no other options because we were planning to leave Paris the next day and we had to accept a trip that we have done before, also we had to change a trip of about 15 hours for a 4 hour tour.When we got to Cityrama, there was only 1 seat reserved.
Due to an error of the hotel.
Our monetary lost: 330 euros. Our emotional lost: invaluable …
How can you retrieve memories that you never lived?
At the end, the Lumen Louvre Hotel gave us a private transportation to the airport. Never the less, nothing can compensate the bad experience that we had.
We wanted to leave on march 2nd LUMEN PARIS LOUVRE, but they told us that it is a prepaid arrangement and write to olotels.com a formal complain asking for refund money to us.
Natasha Medina

  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Natasha0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 February 2012

We were in a group of 8 who traveled to Paris for a quick weekend. The help we got from the hotel staff prior to our journey was excellent, as they helped to plan our agenda with restaurant recommendations and other suggestions of sites to see. The welcome on arrival was very freindly, the rooms were clean and efficient and a reasonable size by Paris standards, and the location was perfect as a base to tour the city. We had a very good breakfast, again served by a friendly staff. Overall a very enjoyable experience and we will be certain to return.

Room Tip: We booked 'delux' rooms.
See more room tips
  • Stayed January 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lumen P, Responsable commercial at Hotel Lumen, responded to this review, 22 March 2012
Dear Guest,

We would like to thank your for choosing Hotel Lumen Paris Louvre and for taking the time to share your experience.
Thank you for your nice review and we hope to have the plesaure to see you again soon.
Best regards.
Adeline Surault.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

Small but handsome rooms with small balconies and Hermes bath products. St. Honore a block away. Multiple metro lines close by. Fair price. Only complaint was cold indifferent service.

  • Stayed January 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank edohnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lumen P, Responsable commercial at Hotel Lumen, responded to this review, 20 February 2012
Dear Guest,

Thank you for choosing Hotel Lumen Paris Louvre for your last visit in Paris and for sharing your recent experience with us.
We are very happy to hear that you enjoyed our room and our welcome products.
Please also know that we have taken into great consideration your remark about the service.
We hope to have the pleasure to welcome you back.
Yours sincerely.
Adeline Surault
Sales manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 30 January 2012

I stayed here in November 2011 during the last couple of nights of my honeymoon. Overall the hotel is pretty good: friendly and professional check-in and check-out (we were also provided with bottles of water for our trip home which I thought was a nice touch); great location; nice decor; comfortable bed & linens; nice bathroom and Hermes toiletries. But there were some disappointments--the wi-fi hardly worked, the room was too dimly lit, the breakfast was overpriced, and the room had a lot of signs of wear & tear, i.e. the fabric of the headboard was stained (ew--can't that be steam cleaned?) and there were chunks of paint out of the wall and big scrape marks. These are things I expect to see in a budget hotel, not an expensive downtown Parisian hotel. If you find a discount rate and want a hotel in a good location, this could be an OK choice.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank KristaLynnCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lumen P, Responsable commercial at Hotel Lumen, responded to this review, 15 February 2012
Dear guest,
We thank you for choosing Hotel Lumen Paris Louvre.
Please be sure that your remarks have been taken in consideration and that we work with our team to improve day by day the quality of service.
Regarding the painting and fabrics we actually have started to work on it.
We hope to have the pleasure to welcome you back.
Yours sincerely.
Adeline Surault
Sales manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Lumen

Property: Hotel Lumen
Address: 15 rue des Pyramides | 1st Arr., 75001 Paris, France
Region: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#184 Luxury Hotel in Paris
#344 Romantic Hotel in Paris
#369 Business Hotel in Paris
#423 Family Hotel in Paris
Price range (per night): ₹ 10,412 - ₹ 29,739
Hotel Class:4 star — Hotel Lumen 4*
Number of rooms: 38
Official Description (provided by the hotel):
An elegant designer boutique hotel situated in the most sought-after area of Paris, the Hotel Lumen Paris Louvre is just a stone’s throw away from the Louvre, the Place Vendôme and the Opera House. Located on the corner of Rue Saint Honoré, a fashionable Paris shopping boulevard, the hotel is “the place to be,” either for a business trip, a romantic getaway, a shopping excursion or an entertaining evening in the City of Lights. ... more   less 
Reservation Options:
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Also Known As:
Lumen Hotel Paris

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