First off, let me say the hotel is gorgeous, one of the prettiest you'll find anywhere. It's also located near one of the prettiest squares in the world, the view of which never gets tiring.
However, service leaves a heck of a lot to be desired.
When I walked into my room, the toilet wasn't cleaned properly. I pointed this out to a cleaner who was nearby, and she acknowledged it wasn't. Very, very disappointing, especially for a 5-star. And, one of the taps in the sink leaked.
I pointed this out to reception and someone came up promptly. The gentleman fixing it said it'd be fully resolved the next morning. It wasn't. Nor was it two days later. I had to call down to reception on the third day to make sure it was fixed.
The cleaning again let the hotel down. On one day, toiletries weren't replenished and a garbage in the bathroom wasn't cleared. No excuse for that.
Also, I shifted something around in the minibar to make way for an item I purchased at a store. Somewhat predictably, the item that I moved away in the minibar was charged to my bill.
Maybe I'm missing something, but doesn't the cleaner look to see if the item is actually still there before noting it down as missing? Aggravating.
This was cleared up as I checked out but still a hindrance. I was also charged for two phone calls -- which were never made.
Finally, for some strange reason, every 5 or 10 minutes the TV would go mute for about 10 seconds, before the volume would resurface.
At some 5-star hotels, you don't mind dishing out big bucks. This one, I wouldn't.
Many improvements needed.
- Official Description (provided by the hotel):
- Welcome to the Westin Paris. Overlooking the Tuileries Gardens and the Eiffel Tower, The Westin Paris is an idyllic retreat in the midst of the invigorating French capital. Savour the flavours of the City of Lights at le First, restaurant boudoir paris, which gives you a taste of the contemporary. Our Spa, a place to relax, revive and experience complete renewal, the first Six Senses in Paris – Six Senses at rue de Castiglione. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood EMEA, Hotels.com, Prestigia and Agoda so you can book your The Westin Paris - Vendome reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Westin Paris - Vendome Hotel Paris
- Westin Paris
- Paris Westin
- Westin Hotel Paris