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“Starwood Experience, Good Location,” 4 of 5 bubbles
Review of The Westin Paris - Vendome

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The Westin Paris - Vendome
Ranked #408 of 1,795 Hotels in Paris
Certificate of Excellence
London, United Kingdom
Level Contributor
156 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Starwood Experience, Good Location,”
4 of 5 bubbles Reviewed 3 May 2012

There were no surprises, which is probably a good thing. It is a predictable Starwood, large Hotel experience.

Its "an American in Paris," the hotel version. They serve good American cocktails in their bar, an excellent hamburger in their restaurant and english is spoken by all staff. The food is very decent, but you can do much better if you venture out of the hotel.The service is for the most part gracious, polite and noticeably less snooty than what one would encounter at the next hotel category up, namely the Ritz or Georges V. The rooms are small. If you want a quiet one, the courtyard is the best bet. (No view but quiet.) It's a shame to be there and not to be facing the Tulleries, so ask for that if the rooms are available, but the prices are higher for a view.

Although the prices at the Westin are very high in dollars (with the Euro at 134), and almost shocking enough to loosen the fillings in your teeth, they are actually lower than other top end places. Its probably good to ask around for "deals" or specials elsewhere, as there were none available at the Westin. Be aware that Internet access is slow, and not a good value if you have to pay for it.

  • Stayed May 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dane94306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julien K, Manager at The Westin Paris - Vendome, responded to this review, 12 May 2012
Dear Dane94306,

Thank you very much for taking the time to post your review on our property.

We are glad to know you found our employees to be helpful and polite as we aimed to welcome our valued guest with the highest standards of service. I will pass as well your positive comments on the hamburger and cocktail to our chefs and barmen. However I had the regret to read that our internet service has given you an overall poor impression. Please note that we are currently updating our internet service and take all comment to mind.

We remain at your entire disposal for any assistance you may require.

With my best regards,

Julien Kiefer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,430 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (738)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Fairfield, Connecticut
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 2 May 2012

Although in a perfect location across from the Tuileries Garden, we were disappointed in the general condition of the lobby, hallways and room. Our flight got in at 7:30 am and since the room was not yet ready, the lobby was our option to sit. It is not very inviting and the lighting when you do need to read maps, etc. is very poor. There is no wifi unless you pay a hefty use fee, even in the lobby. Our room was small but comfortable. But the bathroom needed work -- the toilet seat was badly scratched and the towels and bath mat frayed. The room price is quoted at almost $800 per day - not a good deal.

  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AprilinParis2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abraham_foucherot, Assistant front office manager at The Westin Paris - Vendome, responded to this review, 2 June 2012
Dear AprilinParis2012,

thank you for taking the time to write your review.

I am sincerely disappointed you were not impressed by the hotel in general, and particularly our lobby.

Regarding internet access in the lobby, we are currently working on a project that should help us improve our offer for our guests. I trust next time you come to Paris, you will be able to enjoy it.

I have also noted your remarks concerning your bathroom. I regret issues have been overlooked as we have an ongoing maintenance program.

I hope to have the pleasure to welcome you back and leave a better impression on you next time.

Kind regards,
Abraham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 2 May 2012

The lobby was full of American bus tourists in running shoes and baseball caps. We queued to check in (The SPG Platinum desks were not easily found) and waited on hold for 15 mins from the room whilst calling the front desk. It felt like a large, impersonal institution. We did not wait in the massive queue to check out- we just left the hotel and hoped for the best.

Prior arrangements for a special occasion were ignored/bungled, and upon returning to the room after dinner it had not been serviced. (Turn down service on request only. Water on request only. Towels laundered on request...well, you get the picture).

As others have said, the location is good so this place will always be busily resting on its laurels. There are better choices for your euro.

  • Stayed April 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Kiltboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julien K, Manager at The Westin Paris - Vendome, responded to this review, 8 May 2012
Dear Kiltboys,

Thank you very much for taking the time to post your comments following your stay with us.

I was distressed to learn you were disappointed by the service delivered at the front desk and also with the room amenities. I would like to sincerely apologize on behalf of the Westin Paris-Vendôme team for not having met your expectations even more as it was for a special occasion. I can assure you that we always aim to treat our all our guests with the highest standards of services.

Please note that we are currently working on a project to implement water in each room for the second semester of 2012 and regarding the towels; we do leave a choice to our customers to decide when they want them laundered following our “green program” in place in the Starwood properties.

I can only trust, next time you are in Paris you will give us another opportunity to show you a much better improved quality of service.

With my best regards,

Julien Kiefer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 1 May 2012

I normally stay at the Hyatt down the street - but i had alot of starwood points so thought i would stay here. Couldnt book a suite but was told they would book me two rooms and they would try to make them adjoining...but they couldnt guarantee it! Seems crazy to me. When we got there the rooms were...not adjoining! After some sweet talking we managed to pilfer the adjoining rooms from someone else. Just took some gloss off what was otherwise a good experience.

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank still_call_aust_home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abraham_foucherot, Assistant front office manager at The Westin Paris - Vendome, responded to this review, 5 May 2012
Dear still_call_aust_home,

thank you for taking the time to post your comments.

I am sorry to learn you encountered inconveniences with your allocated rooms when arriving at the hotel. The availability of connecting or adjoining rooms really depends on hotel occupancy as well as other factors, such as type of rooms reserved.

Happy though our teams were able to find a proper solution for your family.

Kind regards,
Abraham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
138 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 1 May 2012

Extremely good location to see all the sites, and high quality rooms and public areas. Very good bar and restaurant in hotel - also lots of choice for breakfast. Lots of good bars and restaurants nearby if you want to eat out. Staff very helpful.

Room Tip: The brochure info is pretty accurate.
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank A_Hotel_Visitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abraham_foucherot, Assistant front office manager at The Westin Paris - Vendome, responded to this review, 5 May 2012
Dear A_Hotel_Visitor,

thank you for your nice review about your recent stay.

glad to see you enjoyed the perfect downtown location as well as the restaurant Le First and The Tuileries bar!
thank you also for the comments about our teams!

best regards,
Abraham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Paris - Vendome

Property: The Westin Paris - Vendome
Address: 3 Rue De Castiglione, 75001 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#59 Spa Hotel in Paris
#243 Luxury Hotel in Paris
#369 Family Hotel in Paris
#387 Business Hotel in Paris
#472 Romantic Hotel in Paris
Price range (per night): ₹ 17,377 - ₹ 47,892
Hotel Class:4 star — The Westin Paris - Vendome 4*
Number of rooms: 440
Official Description (provided by the hotel):
Welcome to the Westin Paris. Overlooking the Tuileries Gardens and the Eiffel Tower, The Westin Paris is an idyllic retreat in the midst of the invigorating French capital. Savour the flavours of the City of Lights at le First, restaurant boudoir paris, which gives you a taste of the contemporary. Our Spa, a place to relax, revive and experience complete renewal, the first Six Senses in Paris – Six Senses at rue de Castiglione. ... more   less 
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Also Known As:
The Westin Paris - Vendome Hotel Paris
Westin Paris
Paris Westin
Westin Hotel Paris

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