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“Some employees and concierge were rude to us” 3 of 5 bubbles
Review of Hotel Pont Royal

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Hotel Pont Royal
Ranked #145 of 1,794 Hotels in Paris
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Some employees and concierge were rude to us”
3 of 5 bubbles Reviewed 27 March 2012

The hotel was nice but the people were not. I believe because we were American they did not feel the need to make us feel welcome. They looked down when we talked to them, ignored us at sometimes, and treated us like they didn't want us there. The rooms were nice and some of the employees were delightful, but the others were rude and mean to us.

  • Stayed March 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Embktdnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelpontroyal, General Manager at Hotel Pont Royal, responded to this review, 29 March 2012
Dear Madam

I have just red your comment and I am sorry to read that you did not enjoy your stay at the Pont Royal.
I would like first to apologize.
Since the twenties,the Pont Royal has a long "love story" with American people who usually feel at home during their stay with us.
During the Prohibition. our Bar was one of the first cocktail Bar in Paris and at that time
a lot of famous american writers and poets were guests of the Pont Royal.
So needless to say how close we are from our american guests and how proud we are about our history.
Our customers are kind enough to share their experience with us and most of the time their feedback is very kind and very posotive especially regarding Our Concierge and our Reception.
I am sorry again that you did not feel confortable .
Should you want to come back again, please be sure that we will do our utmost to please you .
I wish you a very pleasant day
Kind regards

Olivia Blanchet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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815 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
Caracas, Venezuela
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 March 2012

I spent a bit more than a week in this hotel in late Februay 2012 for my wife's birthday. My wife and I were pleasantly surprised with the quality of the hotel. The size of the room was adequate, furnishing was nice, the attention impecable and the location amazing (close to the Louvre, D'Orsay and to the convenient 12/green metro line). We would not doubt to return to this hotel in our next visit to Paris. (Caveat - We did not have breakfast in the hotel, so we can't judge on the quality; We prefer to eat out as much as we can and there are very nice places to eat close by).

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ramon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelpontroyal, General Manager at Hotel Pont Royal, responded to this review, 20 March 2012
Google Translation
Estimado cliente,

Quisieramos agradecerle por el tiempo dedicado a darnos sus comentarios sobre su estadia al Hotel Pont Royal.
Nos encanta aprender que disfrutaron de Paris, y seria un placer recibirle de nuevo al Hotel Pont Royal.

Saludos cordiales,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

Very good 4* hotel. Everyone very helpful, nice room, in the center of Paris. Great hotel.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PeterGeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomington, Indiana
Level Contributor
96 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
3 of 5 bubbles Reviewed 16 February 2012

Very pleasant, elegant interior and rooms, comfortable, with attention to detail. Central location. The breakfast doesn't go much beyond the standard French breakfast, which at this price is a laugh. Have a very good restaurant next door.

  • Stayed October 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nostramadeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
1 review
5 of 5 bubbles Reviewed 14 February 2012

We loved this hotel. Great location. Very friendly staff. Nice rooms. We look forward to staying there again on our next trip to Paris.

Thank you.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Davemc_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelpontroyal, Directeur général at Hotel Pont Royal, responded to this review, 17 February 2012
Thank you very much for your nice comment.
All these feedbacks are very important as they are
helping us to improve both our product and our service
We are reading them very carefully and with great interest

Kind regards

Olivia Blanchet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Pont Royal

Property: Hotel Pont Royal
Address: 5 rue Montalembert | 7th Arr., 75007 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Saint-Germain-des-Pres
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#74 Romantic Hotel in Paris
#104 Luxury Hotel in Paris
#104 Business Hotel in Paris
#134 Family Hotel in Paris
Price range (per night): ₹ 13,098 - ₹ 33,629
Hotel Class:5 star — Hotel Pont Royal 5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Pont Royal Hotel
Hotel Pont Royal Paris

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