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“Great location:good hotel”

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Novotel Paris Gare de Lyon
Ranked #429 of 1,801 Hotels in Paris
Certificate of Excellence
Derry Ireland
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great location:good hotel”
Reviewed 10 July 2012

Very clean, very tidy hotel with good facilities for kids and keep fit types. Plenty of breakfast, lunch and dinner places nearby. Beside the Gare de Lyon.
We used the Batobus (river-bus) on a daypass that allowed unlimited travel around Paris for 37 euro for 3 people. It drops you right at all the main attractions (except a 20 minute walk to the Arc)

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank BeanCounter46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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South Africa
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 July 2012

Stayed here for one night before an early morning TGV train, and it was perfect. Across the road from the station, so no problems in the morning. The rooms are small but adequate for one night.
Good buffet breakfast in the morning. The hotel had a pool and fitness centre which was well used the evening we arrived. Also there was an area for Xbox for the kids. If you need to get a train out of Gare de Lyon and looking for a nearby hotel for the night or after a late arrival, do not hesitate.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doris10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holbæk
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 July 2012

Started out nor good: called the hotell to confirm the booking through booking.com, and that we could stay in rooms close to each other since we are a family of 5 , travelling together:
Was told:"call back in 10 minutes" and then " you should not book through booking .com and we cant garantee the rooms close to each other".

So not happy going there to start with. That same day check in had changed from 12:00 to 14.00! so had to wait.
But from there on: excellent

Stayed there 5 people for 2 nights:

Rooms, breakfast, location, service from staff: all excellent and absolutely worth every penny.!Will absolutely go back-

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank klara65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 26 June 2012

Booked through hotels.com who provided confirmation documentation and even a reminder email a few days before arrival. Got to the hotel with wife and children (including 2 year old) after a night train from Venice only to be told my booking had been cancelled.

It took nearly two hours of us all sitting in reception only to be told by the ambivalent staff that the booking was cancelled and I would have to take the issue up with hotels.com. Expressed as if they were doing me a favour, I was told they could offer me a room but, you guessed it, at about €80 more than I had booked it on hotels.com. This was despite the documentation i had to prove the room had been booked and confirmed. With a rather distressed family, Novotel had me over a barrel so I agreed. Later that night I sent an email to the hotel manager and the next day the only staff member who seemed to have any idea had found the problem and credited me the overcharge.

I understand that these things happen, the error is not the issue, but the mark of a good hotel is how they handle the situation. In this case, they found it somehow acceptable to tell me it was my problem that I would have to sort with hotels.com and leave a crying baby waiting in reception for two hours while they did 'something' out the the back even though they had available rooms that night anyway.

Rooms ordinary, location terrible (unless you are simply going in/out of Gare de Lyon), customer service atrocious - worst Novotel I have ever stayed in.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank england1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Paris Gare de Lyon

Property: Novotel Paris Gare de Lyon
Address: 2 rue Hector Malot, 75012 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Bercy / Nation , Reuilly
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#270 Luxury Hotel in Paris
#272 Family Hotel in Paris
#346 Business Hotel in Paris
#495 Romantic Hotel in Paris
Price range (per night): ₹ 8,945 - ₹ 16,312
Hotel Class:4 star — Novotel Paris Gare de Lyon 4*
Number of rooms: 253
Official Description (provided by the hotel):
The Novotel Paris Gare de Lyon is located in the center of Paris, opposite Gare de Lyon train station (metro 1 & 14, RER A & D). The hotel is ideal for your business trips, meetings, romantic getaways or family weekends in Paris and is close to Bastille, Bercy, Gare du Nord train station, Disneyland (direct via RER A), the Eiffel Tower, the Louvre and Opéra. The hotel has 253 renovated rooms, a bar, restaurant, indoor swimming pool and a fitness center for your well-being. Free Wi-Fi and secure parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Hotels.com, Agoda, Expedia and HotelQuickly so you can book your Novotel Paris Gare de Lyon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Paris Gare De Lyon Hotel Paris
Accor Paris Gare De Lyon
Paris Novotel

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