We actually found the staff to be very friendly and helpful. We tried communicating in French, Spanish, and German, and finally made it work in English. But we were still lost in this museum. We got a printed map, but the room numbers on the map did not match the room numbers posted on the walls of the rooms! We got the audio guides, but they only talked about a particular piece in a room and didn't give an overview. Unless you already know a lot about Paris history, this is a very frustrating museum. It's not a place to go to learn about the history. It's a place to see what you learned elsewhere come alive. My husband caught snippets of guided tours for students and said they were fascinating. Skip the audio tour and take a guided tour if you can. Some rooms close in the middle of the day. There are few placards explaining anything in any language. Our teenagers gave up and sat on benches and just waited for us. They didn't do that in any other museum we dragged them too!