We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible Service. They Ignore Reservations”
Review of Le Train Bleu

Le Train Bleu
Reserve a table
2
Thu, 25/07
20:00
Ranked #1,718 of 21,498 Restaurants in Paris
Price range: ₹5,911 - ₹8,185
Cuisines: French
More restaurant details
Restaurant details
Good for: Romantic, Special Occasion Dining, Business meetings
Dining options: After-hours, Breakfast, Dinner, Lunch, Delivery, Reservations
Neighbourhood: Bercy / Nation
Description: Listed historical monument inside the station at the first floor, the restaurant "Le Train Bleu" is opened every day for lunch and dinner. Breakfast and te time are served in the bar lounges all the day.
Reviewed 13 June 2024

Turned up in plenty of time for my reservation. Put up with 45 minutes of “deux minutes, deux minutes”.
No table. Appalling service. Rude staff - which I realise is the norm for Paris - but these people take it to new levels.
Ended up leaving unfed as I had a train to catch.

Date of visit: June 2024
    • Service
Thank seanderrig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Le Train Bleu Service commercial, Autre at Le Train Bleu, responded to this reviewResponded 4 weeks ago
Google Translation

Bonjour,

Nous vous présentons nos sincères excuses pour l'expérience désagréable que vous avez vécue lors de votre récente visite. Votre temps est précieux et nous comprenons parfaitement votre frustration après avoir attendu si longtemps sans être installé.

Nous regrettons profondément que notre service n'ait pas été à la hauteur de vos attentes. Soyez assuré que nous prenons vos remarques très au sérieux et que des mesures seront prises pour améliorer notre gestion des réservations et l'accueil de nos clients.
Nous nous excusons également pour le comportement de notre personnel. Nous tenons à ce que chaque client se sente respecté et bien accueilli, et il est clair que nous n'avons pas atteint cet objectif lors de votre visite. Nous allons rappeler à notre équipe l'importance de la courtoisie et de la qualité du service.
Nous espérons que vous accepterez nos excuses et que vous nous donnerez une autre chance de vous offrir une expérience bien meilleure à l'avenir.
Cordialement,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (7,008)
Traveller rating
Traveller type
Time of year
Language
  • More languages

12 - 16 of 7,008 reviews

Reviewed 3 June 2024

Horrible overpriced food. Terrible wine list. Full of instagramers filming themselves not eating, Dirty bathrooms. Terrible wine list. Avoid at all costs. Actually pissed after going here. They even put a tacky plastic sign on the table begging for reviews.

Date of visit: June 2024
    • Value
    • Atmosphere
    • Service
    • Food
Thank Richard D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 June 2024

What a lovely treat! If you have not experienced Le Train Bleu, you must visit next time in Paris. A beautiful restaurant inside of Gard du Lyon. Amazing views, lovely art and wonderful food & service. Totally recommend!
This was a side trip before leaving Paris to go to London - easy to get to and from by tube. Worth the effort!

Date of visit: May 2024
    • Value
    • Atmosphere
    • Service
    • Food
Thank elizabethbD3662EX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 June 2024

The dining room is stunning, the wait staff kind, attentive, and in the case of Anthony easy on the eye. The food though was very disappointing. I had the lobster fricasse which was pieces of lobster (dry on the cut edge) with tiny ravioli and vegtables in a brown soup. Ill conceived and underwhelming for the price. For my entree chicken and sweetbreads vol a vent, again nothing special. There are many tourists here, some in shorts and sneakers, which does affect the atmosphere of the dining room. A one time visit for me.

Date of visit: May 2024
    • Value
    • Atmosphere
    • Service
    • Food
Thank Jeanine G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 June 2024

It is a busy restaurant and decoration good but the good is ordinary and nothing special to me and I would say the taste is no big deal I m not sure why it is highly recommended or because the price is too expensive or people want to look at the ceiling or restaurant It is good to go there TWICE THE FIRST TIME AND THE LAST TIME. I DONT RECOMMEND YOU TO GO UNLESS U WANT TOO. It cost us to pay over 300 euro for this stupid dinner

Date of visit: May 2024
    • Value
    • Atmosphere
    • Service
    • Food
Thank Joe F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Travellers who viewed Le Train Bleu also viewed

Paris, Ile-de-France
Paris, Ile-de-France
 
Paris, Ile-de-France
Paris, Ile-de-France
 

Been to Le Train Bleu? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing