Both my colleague and I visited the hotel on business during an overnight stay in Paris. When we arrived, we were greeted by an empty reception desk for at least 10 minutes. During this time a member of staff was working in the small office besides the desk and although he clearly saw us, failed to check us in. Finally another member of staff turned up and started to check us both into the hotel until 2 customers came in behind us......”excuse me while I deal with another customer” and proceeded to book them in instead. Why? And how rude. Once both had been booked in, he proceeded to book us in with no explanation as to why he did what he did.
An attempt to get a drink later that evening was just as bad. After a 15 minute wait, off we went where our custom was welcomed.
- Official Description (provided by the hotel):
- The fully renovated Mercure Paris Saint-Lazare Monceau hotel makes travelling easy (metro 2 and 3). It provides quick access to the tourist and cultural attractions, as well as the business districts. Car parks close to the hotel. ... more less
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- Also Known As:
- Hotel Champlain Paris Saint Lazare