We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad experience.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Mercure Paris Saint Lazare Monceau
Ranked #943 of 1,804 Hotels in Paris
Reviewed 9 July 2017

As a frequent traveler and Accor Hotels gold member, I do usually appreciate Mercure hotels quality for value. This one is the exception.
Room was really too small, especially if you consider this is a 4 star rated hotel.
No service.

Room Tip: Choose another hotel
See more room tips
  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank rbalux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norbert I, Directeur général at Mercure Paris Saint Lazare Monceau, responded to this reviewResponded 19 July 2017

Dear guest,
Thank you for taking the time to give your feedback on your recent stay at Mercure Paris saint Lazare Monceau
However, we are sorry to read that you were disappointed with our night desk service. We would like to be able to discuss your experience with you directly. Please contact us via email at H9311@accor.com
Besides the issue mentioned above we hope that you will give us the opportunity to welcome you back.
Truly yours,
Best regrads

The hotel manager
Hotel Mercure Paris 17 Eme Saint Lazare Monceau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (307)
Traveller rating
Traveller type
Time of year
Language

11 - 15 of 307 reviews

Reviewed 17 June 2017 via mobile

The hotel seems old and in need for some maintenance. It is small but it has all the basics. The staff is kind and service oriented, I think that is one of their strenghts. Breakfast is good (nice local cheese) and the location was good for me as enjoy walking in the city (20 min. walk to blvd. Haussman)

Stayed: June 2017, travelled on business
1  Thank The40travelingcats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2017 via mobile

DON'T TRUST THE PHOTO!! This is NOT the Mecure Paris at 99 Rue de Rome!! (Our room actually faced the street, had dead plants in the outdoor window planter, & a clear view of a graffiti wall across the street near the active railroad tracks!) If all you need is a bed and shower because you spend most of your time out exploring, this hotel will suffice. It would also help if you speak French, since many front desk staff don't speak English, and so aren't very helpful. Rooms are very small and 2 side closets hold about 5 hangers each. Our "queen" bed was actually 2 twin beds pushed together. We stayed for 2 wks & lived out of our suitcases. The bathroom ceiling was peeling and the shower had only 3 sides, so the floor got covered with water whenever it was used. (Good news: there was always hot water!) The location isn't close to most city landmarks or tour companies, so expect to spend money to get where you want to go. There are two railroad stations within walking distance. The hotel doesn't have a kitchen, though there is a bar off the lobby. Restaurants nearby are few. We used this hotel as a 'home base' while we visited Paris and countries nearby. Had we planned to remain in Paris the entire time, we would've chosen a larger, more centrally located hotel.

Stayed: May 2017, travelled with family
Thank Wrangler J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norbert I, Directeur général at Mercure Paris Saint Lazare Monceau, responded to this reviewResponded 13 June 2017


Dear guest,

Thank you for taking the time to give your feedback on your recent stay at Mercure Paris 17 Eme saint Lazare Monceau
Regarding the size of the room, it corresponds to the Mercure standards in Paris. For your next stay, do not hesitate to give us a call to discover our other room categories
However, we are sorry to read that you were disappointed with our night desk service. We would like to be able to discuss your experience with you directly. Please contact us via email at H9311@accor.com
The location of our hotel -Adjacent to the Saint Lazare train station and four metro lines- making it the ideal base for visiting Paris

Thank you once again for sharing your feedback and we do hope to welcome you back again soon at Mercure Paris Saint Lazare Monceau .

Best regards
Norbert IMBERT
General Manager
Hotel Mercure Paris 17 EME Saint Lazare Monceau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2017 via mobile

We stayed at this hotel 20th - 24th may and it was perfect for what we needed, close to the tourist spots by metro or walking. Good wifi which is included in the cost, breakfast is provided at an extra cost although we didn't try it. The bed was comfy and room was spacious. The only thing that would have been handy was if they had spare plug adopters we had forgotten ours which I understand was our mistake but we would have happily paid a deposit as I know people don't always return items they borrow. Would highly recommend this hotel for a trip to Paris for sightseeing.

Stayed: May 2017, travelled as a couple
2  Thank Ellese H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2017

Our stay of 4 days was about as much as we would like at this hotel. The desk staff were ok, if you got the right shift. Room was a little warm for us with no adjustment that we could find, despite reporting a burnt out hairdryer nothing was done during our stay.
However the bed was comfortable and the room spacious for our needs, wi-fi worked good. The location is around 40euros from the main railway station and close to numerous resturants. Overall basic comfortable accomodation

  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Mtull2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norbert I, Directeur général at Mercure Paris Saint Lazare Monceau, responded to this reviewResponded 23 May 2017

Dear Guest,

You have taken the time to give us your opinion about your stay in our hotel, and I thank you. I am sorry that your experience did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.

Kind regards

Norbert IMBERT
General Manager
Hotel Mercure Paris 17 Eme Saint Lazare Monceau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Paris hotels
Opera / Bourse
Hotel Mercure Paris Pigalle Sacre-Coeur
Place d'Italie / Quartier Asiatique
Mercure Paris Gobelins Place d'Italie
Show Prices
Show Prices
Show Prices
Chateau d'Eau / Gare du Nord
Hotel Le Marcel
Hotel Le Marcel
#342 of 1,804 in Paris
587 reviews
Hotel du Theatre
#563 of 1,804 in Paris
332 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Paris Saint Lazare Monceau? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Mercure Paris Saint Lazare Monceau

Address: 99 B rue de Rome | 99 Bis Rue de Rome, 75017 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Wheelchair access Airport Transportation
Hotel Style:
#116 Family Hotel in Paris
#364 Romantic Hotel in Paris
#401 Business Hotel in Paris
#435 Luxury Hotel in Paris
Price Range: ₹ 6,984 - ₹ 14,424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Saint Lazare Monceau 4*
Number of rooms: 51
Official Description (provided by the hotel):
The fully renovated Mercure Paris Saint-Lazare Monceau hotel makes travelling easy (metro 2 and 3). It provides quick access to the tourist and cultural attractions, as well as the business districts. Car parks close to the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Agoda, Hotels.com and HotelQuickly so you can book your Mercure Paris Saint Lazare Monceau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Champlain Paris Saint Lazare

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing