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“Faultless service”

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Holiday Inn Reims Centre
Ranked #12 of 68 Hotels in Reims
Reviewed 15 June 2017

We have been staying here regularly for the past few years and once again opted to stay here for the "Champagne Week" tastings in April. Since our first stay, the staff have been excellent, always friendly and very helpful.

We booked the junior suite and were very pleasantly surprised to be upgraded to the duplex suite by the manageress as a reward for our repeat custom along with a bottle of their grower producer champagne. A very nice touch.

This hotel offers the perfect city centre location with secure parking and great service. Most rooms have recently been refreshed, they are functional and clean. We find the beds and pillows to be very comfortable.

The rooftop bar offers nice views of the city and it is good to see a large hotel chain offer a monthly grower producer champagne.

We will be back again next year.

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank PsychoWarthog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieTrouiller, General Manager at Holiday Inn Reims Centre, responded to this reviewResponded 16 June 2017

Dearest PsychoWarthog,

I am thrilled to read that you had such an enjoyable stay, and would like to thank you for taking the time to review Holiday Inn Reims on Tripadvisor once again!

It was a pleasure to have the two of you staying with us for the Champagne Week, and I hope whatever other plans you had were just as enjoyable. Thank you for your compliments toward the team and recommendation to other TripAdvisor users.
I do thank you for all your champagne tips on www.champagnediscovery.com , it is a wealth of information on our area for all our guests.

I very much hope to have the opportunity to welcome you back to the hotel in October.

Warm regards, Marie

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37 - 41 of 698 reviews

Reviewed 14 June 2017 via mobile

we enjoyed this hotel, nicely located within a walk of the cafes, the shopping, the museums and the church, yet on a quiet street. The breakfast is quite good and is served on the rooftop terrace with a very nice view of the rooftops and the church. The room we stayed in (508) was nicely decorated and was fairly spacious, and the parking was very convenient.

Stayed: June 2017, travelled as a couple
Thank Joel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieTrouiller, Directeur général at Holiday Inn Reims Centre, responded to this reviewResponded 15 June 2017

Dear Joel W,

Thank you so very much for your review of Holiday Inn Reims.
It was a great pleasure to welcome you to the hotel and I am thrilled to read of what a lovely experience you had whilst staying here.

Thank you for choosing to stay with us.
Warm regards, Marie

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Reviewed 11 June 2017

Stayed here for a business related trip. The hotel was clean, service great & had a good breakfast spread. It is everything you could expect from a standard Holiday Inn. Location wise, this is great as it is walkable distance to the Reims Cathedral, christmas fair as well as the major shopping areas of Reims

  • Stayed: November 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank vsameera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieTrouiller, General Manager at Holiday Inn Reims Centre, responded to this reviewResponded 12 June 2017

Dear vsameera,

I am delighted to read your charming review based on your recent stay at Holiday Inn Reims.
It was such a pleasure to have you staying with us and your comments are very kind and highly appreciated. My team shall be as thrilled as I am to read them.
Thank you for choosing us for a business reason.
Please come and stay again soon.

Warm regards, Marie

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Reviewed 4 June 2017

This hotel actually feels quite different from other Holiday Inns I've stayed at, with bright colours and some interesting design features - even the bathroom toiletries were different from the ones usually provided. In fact in many ways it felt more like a Crowne Plaza.
Location is excellent, on an attractive street just steps away from the city centre. Parking is an interesting experience. Once you've managed to get the gate to open (the intercom on the post at the entrance didn't seem to have any effect, but the one on the wall did the job, both on entering and leaving) there are two levels of parking, the lower one accessible only by an over-sized lift. If like me you're driving a British car and don't have a passenger I suggest you reverse in, otherwise it's hard to push the necessary buttons on the wall, and it's all but impossible to open the driver's door to get out once you're inside. Signposting could also be a bit clearer - it transpires that if you have luggage you're supposed to get back in the same lift in order to reach the upper level and find your way to reception. The stairs really aren't suitable if you're carrying anything bulky.
Room was fine and everything worked including aircon and wifi. No view from window, but it was quiet.
Good food at dinner and breakfast in Italian roof top restaurant with friendly service. Outside area would be pleasant in nice weather, but unfortunately it was too wet to use during my stay.
Checkout was efficient and the bill correct. All in all I would certainly stay here again if passing through Reims on another occasion.

  • Stayed: June 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank PMc23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieTrouiller, Directeur général at Holiday Inn Reims Centre, responded to this reviewResponded 5 June 2017

Dear PMc23,

We appreciate that you took the time to review our hotel and thank you for being one of our valued IHG Rewards Club Members.
It is such a compliment to read you felt our hotel more like a Crowne plaza. Thank you for all those insiders tips.
However, we regret that your stay was negatively affected by signposting in the car elevator.
We are constantly looking for ways to improve our service and we appreciate that you brought this matter into our attention.

Thank you for continuous patronage and support to the hotel, we are eagger to host you in another occasion.

Kind regards, Marie

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Reviewed 1 June 2017 via mobile

We stayed at this hotel for two nights. I loved the roof top bar and the location of this hotel. The roof top bar is open from 4pm to 12am but if you travel with a big group, they might be able to let you in after hours.The front desk staff could speak English and they were very helpful and welcoming. Our room was not very clean though! There were bugs behind the curtain, between the curtain and the window. There was no iron or iron board in the room. The hair dryer didn't work on the first day. The shower area was not fully closed and it was impossible to keep the bathroom floor dry while taking a shower!

Stayed: June 2017, travelled as a couple
Thank saharnazgol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarieTrouiller, Directeur général at Holiday Inn Reims Centre, responded to this reviewResponded 1 June 2017

Dear sahamazgol,

We thank you very much for taking the time to share this detailed feed-back in regards of your last stay with us in May.

First of all, please accept my personal apologies for the obvious inconveniences caused by some problems you encountered while staying with us. I have immediately fully investigated your observations and would like to briefly comment on your points:

We do apologize for the cleaning and technical problems you encountered; there are absolutely no excuses for this. I will make sure that the housekeeping control procedure is being reinforced with immediate effect.
However, I do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room.
Your constructive remarks will certainly help to us to quickly reach the quality we aim.
I am very sorry that your experience was not as positive as that of others on this site and would ask you to please accept my sincere apologies for this.

Yours sincerely, Marie Trouiller

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Additional Information about Holiday Inn Reims Centre

Address: 46 rue Buirette, 51100, Reims, France
Phone Number:
Region: France > Grand Est > Marne > Reims
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Reims
Price Range: ₹ 7,147 - ₹ 11,806 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Reims Centre 4*
Number of rooms: 82
Official Description (provided by the hotel):
Completely refurbished in 2013, the hotel Holiday Inn Reims Center combines the sophistication and comfort of a hotel.Ideally located in the heart of Reims, near the Place Drouet d’Erlon, you may walk to the main monument of the city : The Cathedral. When thinking of the new design of the Holiday Inn Reims Centre, the architect got inspiration from this majestic edifice. Its symbol, the rose window, is spread throughout the hotel. ... more   less 
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Also Known As:
Holiday Inn Garden Court Reims City Hotel Reims
Holiday Inn Reims
Reims Holiday Inn

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