I think the problem with this hotel is inconsistent staff. Although i found most of their staff friendly and helpful, there were a few that were rude and unwilling to help. The worst one was the lady that checked us into the hotel. First of all, there was no greeting or smile. She just took the voucher from me and threw it back at me a few minutes afterwards saying that she couldn't find my name on the voucher, which was clearly written on the front. Ok, fine. I then handed her my passport. Then she handed me an electronic key and gave me instructions as if i was an idiot. She said, "this is an electronic key, u know? You have to tap it at the door. It gives you electricity, ok?" It was quite offensive to hear. A simple "let me know if you have any questions" would've been fine. And then when my husband asked if a password was necessary for the free wifi, she rolled her eyes again. First, she said of course it's not necessary because it was free, then she gave us an access code. Isn't that the equivalent of a password?
We had room 626 which faces the courtyard as i had requested (from the advice of previous reviewers) which was completely away from the noise. The room, thank goodness, was clean, modern and large. I was pleased that even the bathrooms were updated and were very spacious. Internet was extremely fast.
We had wanted to book a day tour in champagne for the next day, and the guy at the evening reception was very helpful and helping us choose a tour. It was past office hours, however and he explained that the reception would be glad to book the tour for us the next morning. In the morning, it was another lady which booked the tour for us. I thought she was helpful until i realized she had booked the wrong tour. She assumed that we wanted the cheapest tour even though we specifically asked to book the private tour. When we found out it was already too late to change.
Overall it's a fine hotel to stay in if all you need is a nice clean room. But don't expect the staff to be very helpful when you seek their assistance.
- Official Description (provided by the hotel):
- The BEST WESTERN PLUS Hotel de la Paix is located in the heart of Reims, in an exceptional setting. A stone's throw away from the cathedral, our hotel is also situated near the conventioncentre and the highspeed train station.The hotel, which combines modernity and cultural heritage, has 165 comfortable, soundproof and air-conditioned rooms with free wifi. ... more less
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- Also Known As:
- Best Western Hotel Reims
- Best Western Reims
- Reims Best Western