First the good part: This is an historic building in an excellent location. It is on a quiet street, but a very short walk to numerous restaurants and shops, plus the amazing Hospices de Beaune. The beds were comfortable and the bathroom was nice. Morning breakfasts in the lobby were adequate.
Negatives about the room: Despite our room's being huge, there was not a single comfortable chair, so you would not want to spend any downtime in the room. Too bad, given the size. Also, the wifi signal, while fine in the hotel lobby, was almost nonexistent in our room.
Worse than this was the staff in handling our parking need. I sent an email 1 week before our arrival inquiring about parking procedure, and got no response! We arrived on a Sunday, and the person working the desk was not familiar with the parking procedure, but showed us where the public (pay) lot was. He told us to park on the street (free Sunday) and then ask his colleague in the morning.
We ended up parking in the lot, assuming there would only be a 1-night difference in cost. When we went to fetch the car on Tuesday, the amount was 83€--oops! Our mistake, but the worst part was: the machine would not take credit cards, and would not accept any bill greater than 20€, plus no employee was available to help. When we went to the hotel for help, they refused to make change for our 100€ note!! I have never had a hotel do something like that. They claimed they lacked the equipment to detect if the bill was a forgery! We were staying 4 nights, and got that kind of service. Terrible! And of course this all would have been avoided had they responded to our original email.
If you are arriving by car, beware!
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- Also Known As:
- Des Remparts Hotel
- Des Remparts Beaune