*Warning to other guests, don't book with Credit Card. 50€ taken from credit card after departure*
We stayed at this property in June 2017, and were impressed by the location, cleanliness of the rooms and reasonable price.
However, on departure, we were charged an additional 50€ on to our final bill. When we refuted this additional charge (disguised as a tax) the owners of the property became very aggressive and accused us of damaging their hotel.
When we refused to pay the 50€, it was charged to my credit card without my permission. Over the past month, I have been in negotiations with Booking.com to seek a refund of this 50€, to no avail.
The owners of the property have alleged that; we had damaged property, stained linen and stained walls and door jambs. This is an appalling accusation, and certainly one we refute.
Please be warned. €50 was illegally taken from my credit card which I provided to the property via Booking.com in good faith.
I hope to pursue this further, but my advice is to choose another place to stay.
- Official Description (provided by the hotel):
- Welcome to Hotel Maison Garnier Biarritz Authentic charming hotel of 7 bedrooms in the heart of Biarritz, with its matchless charm, Maison Garnier kept its sober and elegant character in a villa from 1876. She invites you to enjoy its bedrooms spacious and bright with relaxing day strolling through the city or its area.On entering we discovered on the left the salon, and right a charming dining room where we serve breakfast, with large windows overlooking a flowered balcony. ... more less
- Reservation Options:
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- Also Known As:
- Maison Garnier Hotel Biarritz