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“Luxurious hotel in a fabulous location”

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Sofitel Biarritz Le Miramar Thalassa sea & spa
Ranked #11 of 64 Hotels in Biarritz
Certificate of Excellence
GreenLeadersSilver level
Felixstowe
Level Contributor
87 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Luxurious hotel in a fabulous location”
Reviewed 17 August 2011

We stayed here in July with my 13 year old daughter and her dog. The hotel is right on the beach and has a heated outdoor pool overlooking the beach as well as an indoor pool. The bedrooms are modern and spacious and the beds amazingly comfortable however when we were allocated our bedrooms both smelt strongly of smoke although they were meant to be non smoking and it took alot of complaining to persuade them to give us another room . My daughter agreed to keep hers and was given a room spray but even after 3 days the smell had not gone from the room. We did not eat at the hotel as the prices were so expensive , 25 euros for breakfast and 50euros for lunch. There were many restaurants close by so it wasn't a problem

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
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Thank FelixstoweSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,091 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
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A TripAdvisor Member
Reviewed 7 August 2011

Facilities excellent , also for children .Service poor in comparison to other Sofitels.
The rooms were lovely, clean and large to accompany to adults and a child. Location was wonderfula as it was a very very sort walk to a lovely beach. Swimming pool and surroundings were wonderful.

  • Stayed August 2011, travelled with family
    • Value
    • Location
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    • Rooms
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Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GUILLEUX N, Responsable relations publiques at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review, 25 August 2011
Dear Madam, Dear Sir,
Thank you for taking the time to tell us about your experience.
We’re sorry that your experience did not meet your expectations like others Sofitel.
We strive to provide a superior service experience for every customers ; therefore your feedback is very important to us.
We look forward to welcoming you again in our hotel.
Sincerely yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 30 July 2011

Booked as a special part of our recent summer holiday in the Basque Country. Expensive for what you get, great location and comfy beds but staff distant and unfriendly. Excellent sauna, hammam, pools. Right on the beach but sea views can be limited.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 23 July 2011

ok - it is a big corporate hotel, 10 mins walk from central Biariritz, on the beach, has a great pool, rooms with fantastic views and i'm sure it a 4/5* in any criteria and everything it says in the blurb is true. It has free wifi, tv's that work and i'm sure there will be a trouser press somewhere.......but for me it's missing a few key bits to make it truely fantastic. Also judged by how close the loungers were by the pool...come high season - it sardines in a tin.
There is a restaurant, but not top quality (as per the 3 excellent ones at the nearby Palais), rooms are small, everything is ridiculously expensive - breakfast 28 euro (each)...and not that nice; 3 drinks by the pool (24 euro...) and the concierge recommend us a really average/poor restaurant (Cafe St Jean)- we subsequently found an excellent one ( Atielier 5mis away). The hotel lacks a bit of atmosphere come evening - the bar area is deserted, strange given it great view and for me it's due to the lack of a decent restaurant to encourage people to stay there. Saying all that - it delivers a beach hotel centrally located where everything works. Liked it - didn't love it

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank stevejfarrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GUILLEUX N, Responsable relations publiques at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review, 25 August 2011
Dear Customers,
Thank you for your guest comments which retained all our attention.
Your remarks and opinion concerning our hotel and institute are particularly valuable to us and help us to improve the quality of our services in order to give full satisfaction to our guests.
Looking forward to welcoming you again
Sincerely yours
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Merignac
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 July 2011

There are a lot of great things about the Sofitel in Biarritz, but the best is simply the location. "Feet in the water, " as the French say, the hotel is right on the beach, but is protected from the main public beach by the enormous Hotel Palace grounds. So we never found the beach very crowded. When you get tired of the beach, there are two heated saltwater pools to choose from. The one outside we liked better, because it's an ideal place to sip a drink and watch the sun set behind the waves. The food is first rate at the hotel restaurants, and the service is without pair. We wanted to see the city, but we had a lot of trouble getting ourselves out of the hotel. One critique: Breakfast is a bit on the expensive side.

Room Tip: Try for one with a direct sea view. We had a sea view, but it was slightly obstructed.
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank arosarosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GUILLEUX N, Responsable relations publiques at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review, 25 August 2011
Dear Madam, Dear Sir,
Thank you for your comments and compliments.
Looking forward to welcoming you again
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Biarritz Le Miramar Thalassa sea & spa

Property: Sofitel Biarritz Le Miramar Thalassa sea & spa
Address: 13 rue Louison Bobet, 64200 Biarritz, France
Phone Number:
Region: France > Nouvelle-Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Biarritz
#2 Business Hotel in Biarritz
#4 On the Beach Hotel in Biarritz
#4 Spa Hotel in Biarritz
#5 Luxury Hotel in Biarritz
#8 Family Hotel in Biarritz
#12 Romantic Hotel in Biarritz
Price range (per night): ₹ 13,833 - ₹ 41,570
Hotel Class:5 star — Sofitel Biarritz Le Miramar Thalassa sea & spa 5*
Number of rooms: 126
Official Description (provided by the hotel):
This luxury hotel and its thalassotherapy institute are located in Biarritz on the Basque Coast, just a stone's throw from the golf course and near to the town center with its luxury boutiques, cosy tearooms, theaters and museums. The hotel's bedrooms boast a balcony and terrace that overlook the magnificent beach. A breathtaking view and truly enchanting setting. ... more   less 
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Also Known As:
Sofitel Thalassa Biarritz Hotel Biarritz
Sofitel Biarritz
Biarritz Sofitel
Accor Thalassa Biarritz

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