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“Hotel Burdigala is EXCELLENT - 5 star, close to the city” 5 of 5 bubbles
Review of Hotel Burdigala Bordeaux - MGallery Collection

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Hotel Burdigala Bordeaux - MGallery Collection
Ranked #4 of 173 Hotels in Bordeaux
Certificate of Excellence
tallahassee, fl
Level Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Hotel Burdigala is EXCELLENT - 5 star, close to the city”
5 of 5 bubbles Reviewed 29 May 2012

This hotel Burdigala is one of the best! The king room was spacious, bathrooms big, bed and bedding was extremely good. The staff was very helpful and made 2 very good dinner reservations for us. It is close to the Mercure Hotel (a few in Bordeaux). The breakfast was very good each morning. I would recommend this hotel again and again.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lscaldwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burdigala, Directeur général at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review, 4 June 2012
Dear guest,

Thank you for these very kind comments and congratulations for our services. I will not fail to congratulate the team. It is always a pleasure to receive positive feedback.

I am sure that your comment will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Isabelle Dujarrier
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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649 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Los Angeles, California
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 bubbles Reviewed 24 May 2012

I was hesitant to book this hotel based on it's bad reviews, but decided to take a chance and book it since it was recently renovated. The service is pretty nice, the location is central, but what they added in on our bill really left a sour taste at the end of it all. I took nice photos of the room, and was gonna give it a really nice review, since every business deserves a chance.. Until I received the bill...

We had ordered in room service to the room TWICE. Once for dinner, once for breakfast. When we left the hotel, the bill came up to 197 euros ++. We didn't have any idea what it was for, since it was all in FRENCH. We asked the guy what they stood for, and he said, well, "scrambled eggs, water, etc". He was reluctant to elaborate, so we paid in cash and left.

Upon leaving, I scrutinized the bill in the car and realized we were charged for 2 quantities of "petit de jeneur" - (23 euros x 2), per day. We stayed 2 days, so that equals (23 euros x 2 x 2 = 92 euros).

Basically, our room service cost should have only amounted to 100 euros, but we overpaid by 92 euros, in cash. After googling what "petit de jeneur" meant, we found out it stood for "breakfast". WTH! We never even stepped into the restaurant ONCE in 2 days. We had room service, once for dinner and once for breakfast, and all of those charges were stated out on our bill as "supplement petit de jeneur". If we knew we were being charged for breakfast, we would never have ordered room service, right?? They didn't bother to clarify or take it off our bill.

Additionally, the first day when we arrived at the hotel, we arrived at 12 midnight. How could I have breakfast when I arrived at 12 midnight?

Despicable. Never set foot in this place again.

  • Stayed May 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank pinkfacedbunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burdigala, Directeur général at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review, 25 May 2012
Dear Guest,

We thank you for the time you took to write a message on TripAdvisor. We felt sorry to learn that your experience did not live up to your expectations.

We would like to assure you that we constantly strive to achieve the highest level of service, because we do really care about our clients and are attentive to offer a guest-minded service.

Indeed the classic continental breakfast (hot beverage, juice, bread, pastries) is at 23 € per person and per day which has been served in your room. Any additional order (scrambled eggs, fruit salad…) is charged as a supplement which is clearly explained on the breakfast order form written in french as well as english in each of our room.

We feel sorry that it was not clear for you, as we looked at your invoice we confirm that the bill corresponds to the order of your stay, and that there is therefore no surcharge on our part.

Your remarks will surely help us in providing a pleasant and comfortable stay for our future clients by informing them what is included or not during their stay in case they do not read the informational document of the hotel.

We stay at your disposal should you need to and remain with all our best regards,

Isabelle Dujarrier
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glendale, California
Level Contributor
234 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 bubbles Reviewed 19 May 2012

This hotel is unimposing from the front, but when the doors slide open, you find yourself in a very clean, modern, elegant setting. Our room was small, but was very well appointed and elegantly decorated. Good use of mirrors on the walls helped to make it seem more spacious. We were in a quiet corner with a lovely view of the mountains and the city’s terra cotta rooftops. It was a peaceful room and we slept quite comfortably.
The hotel has two restaurants. We ate two meals in the bar, lunch in the outside patio and dinner inside. The menus had surprising items, such as a delicious Thai salad, and the service was outstanding. Whether we asked the staff for information on a restaurant, super market or manicurist, we were given just what we asked for, along with a map and clear directions as to how to arrive.
The walk to the city centre is very pleasant along cobble stone sidewalks lined with charming and imposing carved stone buildings.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lorraine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burdigala, Directeur général at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review, 21 May 2012
Dear Guest,

Thank you very much for your kind comment following your recent visit at the Hotel Burdigala.

It was a real pleasure to welcome you and we are thrilled that you enjoyed staying with us.

We are looking forward to the pleasure of welcoming you back and remain at your entire disposal.

Best regards,

Isabelle Dujarrier
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Menlo Park, CA
Level Contributor
207 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 bubbles Reviewed 15 November 2011

We stayed two nights in this completely renovated hotel. The staff was very nice, but whoever did the redesign cared more about style than function. For example, the storage space in the rooms is largely hidden by the sleek lines, and quite hard to open due to the lack of handles. Similarly, the shower doors are very sleek, but lack handles to close them from the inside.

I'm sure some people like the contemporary styling, but I found it mostly charm-less (IMHO).

The shopping center across the street is brutish and ugly. And don't even think about trying to drive in Bordeaux with a car, the traffic flow is permantely bollixed.

The location is close to the center, but not as close as most of the other hotels, and certainly not close if it is raining (which I'm told it does frequently here).

We stayed here as part of a packaged tour, so we don't know what we paid. But I'd be unhappy paying anything close to the rack rates displayed at the screen near the entryway.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank wobbs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burdigala, Directeur général at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review, 18 November 2011
Dear Sir,

First and foremost we would like to thank you for your time writing a message on Trip Advisor.

The Hotel Burdigala was entirely renovated this summer, not only the rooms and suite but also the bar and restaurant. The designer thought of a sober and elegant atmosphere in the whole hotel. Yours remarks are sensible and smart and we all agreed that some equipments need amelioration ; we actually thinking of some lay out specially in the duplex. The storage will be soon equipped with handles.

The Hotel Burdigala is situated a stone thrown from the city center (5mn by walk) and it is true that driving is a city that you do not know, is not that easy.

Finally, the south west of France is well known for its tempered climate and luckily it rains sometimes. We propose nice umbrellas when the weather is unpredictable.

We do really care about our clients and are attentive to offer a guest–minded service. Your remarks will surely help us in providing a pleasant and comfortable stay.

We stay at your disposal should you need to.

We remain with all our best regards,

Thierry Gaillac
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Burdigala Bordeaux - MGallery Collection

Property: Hotel Burdigala Bordeaux - MGallery Collection
Address: 115 rue Georges Bonnac, 33000, Bordeaux, France
Region: France > Nouvelle-Aquitaine > Gironde > Bordeaux
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Bordeaux
#3 Luxury Hotel in Bordeaux
#5 Romantic Hotel in Bordeaux
Price range (per night): ₹ 11,723 - ₹ 24,717
Hotel Class:4 star — Hotel Burdigala Bordeaux - MGallery Collection 4*
Number of rooms: 82
Official Description (provided by the hotel):
Welcome to the Burdigala! Entirely renovated during the summer of 2011, the Hotel Burdigala 5* offers a sober and refined decor in an "urban chic" style, resolutely contemporary while remaining faithful to the tradition of a warm atmosphere... In our 56 Classic rooms and 12 Superior rooms, noble materials and subtly-shaded colours create and inspire calm and peacefulness. For a family holiday, take the height in one of the 7 duplex rooms. Streamlined design and invigorating colors make this space especially comfortable and enjoyable. A double or twin loft bed and a sofa bed in the living room on the ground floor are available. The 8 junior suites and suites exude discreet luxury: styles and materials blend harmoniously, and there is plenty of room, including in the well laid-out wardrobes and luminous bathrooms. If you are a fond of gastronomic food, the restaurant, La Table de Burdigala, will seduce you by a gourmet menu of fresh selected products (open all year, 7 days a week) In the cozy and contemporary spirit of the Bacchus bar, you have the choice between a selection of grand cru wines served by the glass, whiskeys, Armagnac's or cocktails made by our Chef Barman; you can also enjoy delicious seasonal dishes on the go in its modern atmosphere or on the outdoor terrace. One lecture room and five other modular meeting rooms feature 496 m² of facilities to organize seminars, cocktails or meetings for up to 120 persons. ... more   less 
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Also Known As:
Burdigala Hotel Bordeaux

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