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“Nice hotel away from town centre”

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Mercure Bordeaux Chateau Chartrons Hotel
Ranked #40 of 177 Hotels in Bordeaux
Reviewed 29 July 2015

The service from the staff at this hotel is superior. Almost all speak at least a little English, but we speak French also so it worked well for us. The room was a standard twin room, and a few of the power outlets were not working, I was unable to charge my laptop, camera or phone, but they had the electrician attend to immediately. They offered to charge my camera at reception in the interim. You don't get that kind of assistance often. Unfortunately after a day the same problem re-occurred. The staff at reception are happy to help and give directions to and from the city centre which is a comfortable, pleasant walk along the river about 15-20 minutes. It's all flat land so it's and easy stroll. The room itself was clean and serviced daily. No complaints about the hotel and the staff truly were great. Thank you Mercure Bordeaux Chateau Chartrons for your hospitality.

Room Tip: It's a pretty quiet area so most rooms would be good at the front or the back.
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  • Stayed: July 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank aussiespecial72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this reviewResponded 30 July 2015

Dear Madam,
Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel.
Your comment is very important for us. We are looking forward to welcome you next time.
Yours faithfully

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Reviewed 24 July 2015

Had just one night here as part of a 7 Day Coach trip to Southern France and Spain.
Conveniently located on Bus No. 4 route into the City Centre and a handy tram car trip to return means just a short walk back to the hotel.
The rooms are reasonable size, very clean and the hotel provides a good buffet breakfast including a reasonable selection of hot foods

  • Stayed: July 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank gilesgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this reviewResponded 30 July 2015

Dear Sir,
I would like to thank you for having taken the time to share your experience.
Your satisfaction is exactly what we are searching for; therefore your compliments are a great reward for us.
I hope to have the opportunity to welcome you again in the near future.

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Reviewed 20 July 2015

INCREDIBLE service, and I do mean incredible, if only all staff in every hotel were like this life would be a dream. These people go out of their way to help in any way imaginable, I cannot commend them highly enough, a great team and great individuals. The rooms are nice, basic Mercure, the lobby and environs quirky in a lovely way. Everyone speaks wonderful English, the location is great. I will never stay anywhere else in Bordeaux again!

  • Stayed: July 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank Pheephox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this reviewResponded 30 July 2015

Dear Madam, Sir,
Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel.
Your comment is very important for us and it will shared with all of us.
We are looking forward to welcome you next time.
Yours faithfully

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2015

Very nice hotel 20 minutes walking from the center of Bourdeaux. Bus stop (#4) close to the hotel and 5 minutes walking to the tram.

Room: 8/10: clean and nice (too soft mattress for me). Privilege room includes free minibar and Nesspreso (it is worth)
Amenities: 6/10: few, as usual in Mercure hotels
Breakfast: 7/10: few things, but good quality
WIFI: 10/10: free and nice speed
Staff: 8/10: very nice people, speaking many languages.
Price: 9/10: usual level in France (110€ +10€ Privilege room), but better quality than average.

Room Tip: Give privilege room a change
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  • Stayed: July 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank EGamboa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this reviewResponded 30 July 2015

Dear Madam, Dear Sir,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcome you next time.
Yours sincerely,

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Reviewed 22 May 2015

This hotel is situated on the fringe of Bordeaux. We only stayed one night as part of a tour. The room was of a reasonable size with basic facilities. It was clean and the bed comfortable. There were tea and coffee making facilities in the room and the wifi was free and worked well. We ate in the restaurant and the food was delicious. I would definitely stay here again.

Stayed: May 2015, travelled as a couple
Thank Rainbowbeliefs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this reviewResponded 26 May 2015

Dear Madam, dear Sir,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcome you next time.
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Bordeaux Chateau Chartrons Hotel

Address: 81 cours Saint Louis, 33300, Bordeaux, France
Phone Number:
Region: France > Nouvelle-Aquitaine > Gironde > Bordeaux
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Bordeaux
#18 Luxury Hotel in Bordeaux
#21 Business Hotel in Bordeaux
Price Range: ₹ 7,175 - ₹ 10,523 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bordeaux Chateau Chartrons Hotel 4*
Number of rooms: 215
Official Description (provided by the hotel):
In the city of Bordeaux, the 4 star Mercure Bordeaux Chartrons features a superb victorian facade, its 215 rooms making for a rather refined and pleasant abode. Easily accessible and ideally situated near the exhibition centre facilities, its wine themeddecor will immediately make you feel as though you are in the Bordelais vineyards. Enjoy fine cuisine in our "Chais St Louis" restaurant, service on the patio on fine days. The hotel offers 20 meeting rooms overlooking the garden and a private garage. ... more   less 
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Also Known As:
Mercure Bordeaux Chateau Chartrons Hotel Bordeaux
Accor Bordeaux Chartrons

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