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“Nice hotel just outside the busy city center”
Review of Hilton Strasbourg

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Hilton Strasbourg
Ranked #40 of 130 Hotels in Strasbourg
Reviewed 14 September 2017

On our way to Switserland, we made a stop in Strasbourg, city we never were before. We booked the Hilton, because it is situated outside the center and has a large parking. The check-in was very fast and smooth. Due to traffic we were very early and the room was not ready. We got some refreshments in the executive lounge and then we decided to visit the city. The concierge sold us the tickets for the tram and gave us the explanation how to get near the cathedral. The tram stop is about a five minute walk from the hotel and the tram takes you to the center in another 10 minutes.
In the late afternoon we came back and got our room. It was a large room with a lounge and the bedroom. The equipment was perfect and the room gave us a view over the city.
The only minus was the airco. It didn’t work perfectly and the room was hot. It was also a very hot day in Strasbourg (32°C) and I suppose everybody in the hotel used the airco, but it should not happen in a 4 star hotel.
The breakfast was very nice with a great choice of bread, fresh cuts of meats and cheese, eggs and beacon.
The staff is very helpful and friendly.

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Brussels-Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabelle P, Front Office Manager at Hilton Strasbourg, responded to this reviewResponded 15 September 2017

Dear Brussels-Chris,

Thank you very much for your detailed review.

We are glad to read that everything was at your convenience.

Rest assured that we have also well noted your comments regarding the AC, which has been brought to the attention of our Chief Engineer.

We do hope to have the pleasure to welcome you back.

Kind regards,

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17 - 21 of 1,570 reviews

Reviewed 10 September 2017 via mobile

Not very central, at three stations to the Strasbourg center with the tram, but with spacious rooms and comfortable beds, and with very nice and efficient staff.
The breakfast was very good and various.
It's a good option for a hotel in Strasbourg!

Stayed: September 2017, travelled with family
1  Thank Dana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabelle P, Front Office Manager at Hilton Strasbourg, responded to this reviewResponded 11 September 2017

Dear Dana S,

Thank you very much for your comment regarding your recent stay with us.

We are happy to read that you enjoyed your stay with us and that everything was at your convenience.

We hope to have the chance to welcome you again at the Hilton Strasbourg.

Kind regards,

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Reviewed 10 September 2017

Stayed for 4 nights and we had a great stay.As stated by other people does need updating,but I think it makes up for it by the staff.Very accommadating.I must also make a special mention to Bob the concierge who made some excellent choices to visit.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank shirley h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabelle P, Front Office Manager at Hilton Strasbourg, responded to this reviewResponded 11 September 2017

Dear Shirley H,

Thank you very much for your nice feedback and your nice words toward Bob.

We are looking forward welcoming you back.

Kind regards,

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Reviewed 8 September 2017

My hopes weren't too high for this hotel after reading the reviews. At first my heart sank when I saw the building. It ain't pretty and is very dated.
However, checkin was excellent and very attentive. Room very clean, even though with dated decor.
Concierge suggested to take the tram to the city centre. This could not be easier, especially since the Concierge sold us the most suitable tram tickets at face value prices. Thought this is outstanding.
Returned to the Exec Lounge later in the evening. Again, expectations were low. Wow - fantastic locals wines (white, red, sparkling) were on offer together with local hors d'oeuvre.

Summary:
- Would I come back? YES (don't be put off by the distance to the city centre)
- Euro20 for overnight outside parking is too expensive in my mind
- Exceeded expectations, albeit a refresh is in my opinion overdue

Room Tip: High floor with view towards the cathedral
See more room tips
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Pro-Flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabelle P, Front Office Manager at Hilton Strasbourg, responded to this reviewResponded 11 September 2017

Dear Pro-Flyer,

Thank you very much for taking the time to share your impressions.

We are glad to read that we have exceeded your hopes and that the service provided was beyond your expectations.

Rest assured that we have shared your comment regarding the parking fees to our General Manager.

We would also like to inform you that refurbishments are planned for beginning 2018.

We are looking forward welcoming you back.

Kind regards,

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Reviewed 6 September 2017

Just outside the city, this hotel was clean and decent. It was not amazing, but it was adequate. The restaurant was actually very good. We had a chicken dish with morel mushrooms and dumplings that was amazing. Without the restaurant it was not anything special - but that restaurant was really good. Don't let the area fool you - drive into the city and you step back in time. An amazing cathedral, a market with TONS of nugot and cheese. Really a cool little city.

Stayed: September 2017
Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabelle P, Front Office Manager at Hilton Strasbourg, responded to this reviewResponded 8 September 2017

Dear Lisa,

Thank you very much for your feedback.

We are glad to read that you have enjoyed your stay with us as well as our restaurant.

We are looking forward welcoming you back.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Strasbourg

Address: 1 avenue Herrenschmidt, 67000, Strasbourg, France
Phone Number:
Region: France > Grand Est > Bas-Rhin > Strasbourg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Strasbourg
#18 Romantic Hotel in Strasbourg
#21 Luxury Hotel in Strasbourg
Price Range: ₹ 7,702 - ₹ 18,484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Strasbourg 4*
Number of rooms: 245
Official Description (provided by the hotel):
Near the city centre, in the European institutions district and opposite the Congress Centre, the Hotel Hilton Strasbourg is well positioned for access to the city's extensive tram network. All rooms offer large windows with views over the Cathedral or the European Parliament building. Stay connected with complimentary Wifi. For your business travels, choose an Executive room and enjoy Executive Lounge access with complimentary breakfast, drinks and snacks are served. Indulge with a seasonal and full of freshness cuisine at the restaurant of the hotel, H! Brasserie. Or enjoy a snack and cocktail created by the award-winning bar team. ... more   less 
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Also Known As:
Hilton Strasbourg Hotel Strasbourg
Hilton International Strasbourg
Strasbourg Hilton International

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