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DoubleTree by Hilton Manchester Piccadilly
Ranked #19 of 117 Hotels in Manchester
Certificate of Excellence
UK
Level Contributor
101 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Excellent!”
Reviewed 4 May 2012

Friendly welcome, quick check-in, nicely refurbished and decorated rooms, clean, on-site parking, quick check-out. Really good service!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Me-from-the-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, 7 May 2012
Thank you for your review.

It is great to read that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back to the hotel.

KInd regards,

Jack
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Rating summary
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Traveller tips help you choose the right room.   Room tips (496)
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Colchester, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 May 2012

This was my second stay here on business, first since the re-branding from Mint to Doubletree. Other than the change of ownership and name, not a huge amount has changed.

The location is convenient if arriving by train at Manchester Piccadilly; directly opposite the station exit. It is walking distance to most places in the central business/shopping area and there is a taxi rank just around the corner for when it rains (as it inevitably will in Manchester).

Check-in was quick and efficient and the reception staff pleasant, as was check-out the next day. The reception area is light, airy and modern which I liked. I had a drink with colleagues in the bar, again it was modern and pleasant like the lobby. I didn't eat dinner or breakfast at the hotel this time so can't comment, but it was fine on my previous stay.

The room was rather small; size-wise it was fine if you just want to get your head down for a single night as I did, but not somewhere I'd want to spend several days on business or leisure. It is clear that the furnishings and design were meant to be chic and minimalist, but after a the usual hotel wear and tear it all looks a bit worn out and frankly no better than a typical Travelodge. The carpets looked like they had lived and 'exciting' life that was rapidly reaching its end.

The in-room Mac computer was obviously intended to provide a bit of quirkiness, and one suspects it also cut costs on the overall fit-out. Business travellers (generally) don't use Macs and would often have their own laptop, and many leisure travellers would probably do their web stuff on their own iPad or similar (free WiFi provided, so a big plus over some other chain hotels there).

So the Mac's only useful function is as a far too small TV with inadequate sound. Mine also had a display fault with a blue line running down the middle. Bin it and fit a decent flat-screen TV please.

A potential issue for me was that the following day (on both stays) I did have a small collection of insect bites show up. To be fair, I can't conclusively say it was anything to do with the hotel room (which was clean), but it was something I noticed after both occasions I have stayed, and bear in mind it was lashing it down with rain and cold for the whole of the most recent trip so definitely not something from outside.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amonynous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, 7 May 2012
Thank you, as a Senior Reviewer for your feedback.

I have shared your comments directly with the team. Through such feedback we learn and improve.

We look forward to having the opportunity to welcome you back to the hotel.

Kind regards,

Jack
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockton-on-Tees, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 May 2012 via mobile

Arrived at hotel approx 11:30 and went to drop case off as check in not till 15:00 but was informed that we could have a room straight away. The room was spotlessly clean, and had a computer in it, which is the first hotel I have been in to do so. Had to go back to reception as the key card didn't work first time, but the man I saw (Anthony) said if it didn't work again to just ring him from the phone next to the lift and he would come up to fix it, which was helpful. The only downside to the room was that it overlooked a derelict building - obviously not the hotels fault but wasn't very pleasant. We had a twin room and the duvets were quite small, but this is obviously personal preference. The hotel is in a great location for the Arndale Centre and shops about, bus station and very close to the train station too. Museum of Science and Industry within walking distance. Frequent bus service to the Trafford Centre (X50 or 250). The X50 also stops at The Imperial War Museum. Had a 3 course meal at hotel for £19.95. Only thing to mention is I would recommend getting a side order with the main course (£3.50 each) as there is not enough to eat on the main course alone. We were very pleased with the hotel and would definately use it again, and have already recommended it to a friend who is going to Manchester in the near future. You also receive a free warm cookie!

Stayed April 2012
Helpful?
Thank Craig8246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, 7 May 2012
Dear Craig8246,

Thank you for your detailed review. It is great to read that you would return, enjoyed your stay and would recommend DoubleTree by Hilton Manchester Piccadilly.

I do hope we have the opportunity to welcome you back.

Kind regards,

Jack
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pulborough, United Kingdom
Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 May 2012

Really had nothing to complain about here. Great service, easy check-in (nice cookie on checking in), room was comfortable and the apple TV was perfect when you have no idea what to watch.

Breakfast was a bit pricey for what is provided (can't fault the food or quality) just £17 for breakfast is just plainly rediculous but is the industry standard these days...

Well worth a stay if you are in the area.

Room Tip: Whatever room you get just check the view in from others!!
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveNelson_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, 7 May 2012
Thank you for your great review.

I am delighted to share with the team, and read that you enjoyed your stay.

We look forward to welcoming you back to the hotel.

Kind regards,

Jack
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GLASGOW
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 May 2012

The proximity to Piccadilly Railway station was the deciding factor in selecting this Hotel for a one night overnight stay -would have been been more than happy to stay longer!
From the moment of arrival to final departure,the staff were extra friendly and helpful -obviously they have taken note of earlier less complimentary reviews.
The room standard was first class with quality TV/Audio equipment and an iron flex which actually was long enough to reach the ironing board!The deluxe room included a free mini bar & bottled water - a choice of how to wash down the hot chocolate cookie that everyone gets at check -in.Breakfast was a bit of a rush and quality of food could be better,but again ther service was quick and pleasant.
For a short stay business trip,I would not hesitate going back.

Room Tip: Corner deluxe rooms offer great quality `fixings` and a great view of the City
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tommywhyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this review, 7 May 2012
Thank you for your review.

It is great to read and share with the team that you had such a great stay - we all hope we have the opportunity to welcome you back to the hotel.

Kind regards,

Jack
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Manchester Piccadilly

Property: DoubleTree by Hilton Manchester Piccadilly
Address: 1 Piccadilly Place, 1 Auburn Street, Manchester M1 3DG, England (Formerly Mint Hotel Manchester)
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Manchester
#9 Romantic Hotel in Manchester
#10 Business Hotel in Manchester
#15 Luxury Hotel in Manchester
Price range (per night): ₹ 7,064 - ₹ 17,951
Hotel Class:4 star — DoubleTree by Hilton Manchester Piccadilly 4*
Number of rooms: 285
Official Description (provided by the hotel):
DoubleTree by Hilton Manchester Piccadilly occupies a landmark site on the new Piccadilly Place development. The hotel reflects the vibrancy of the city, and is located close to major national rail connections. Relax in the sophisticated surroundings of our restaurant or our alluring Piccadilly Lounge and vibrant Blue Bar, then rest in hotel rooms styled with absolute consideration for your comfort. All with excellent facilities for leisure or business guests including iMac computers and complimentary wi-fi in all rooms. ... more   less 
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Also Known As:
Doubletree By Hilton Manchester Piccadilly Hotel Manchester
City Hotel Manchester
Manchester City Hotel
City Inn Manchester

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