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“Good staff, nice hotel, small rooms”

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DoubleTree by Hilton Manchester Piccadilly
Ranked #19 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed 6 March 2012

The rooms are very small.. I felt very cramped in there... The linen on the bed had stains and so did the stool in the room and the bath gowns... The view was of offices(next building).. The guest opposite us decided to have a party at with loud music till 4am in the morning and despite numerous attempts by staff to get the music volume down.. The party went on with loud music..that is bad, because my children could not sleep as well.. The staff are good and so is breakfast.. But i would look around for a better hotel next time i visit...

  • Stayed: February 2012
    • Value
    • Location
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2  Thank sing4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 7 March 2012

Dear Guest,

Thank you for sharing your review with Tripadvisor.

I am sorry that your room was not to the usual high standard you have come to expect and for the inconvenience the noise caused. I would be delighted if you could contact me, Jack.Appleton@hilton.com to discuss these areas of your visit further.

I look forward to hearing from you.

Best wishes,

Jack

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,127 - 3,131 of 4,193 reviews

Reviewed 5 March 2012

My husband and I stayed at this hotel 3 years ago when it was the City Inn. We loved it so much that we stayed again a couple weeks ago while in Manchester. I was a little nervous after seeing that it had changed names/management two times since we last stayed there (originally the City Inn, then the Mint Inn and now a DoubleTree), but the hotel is still just as nice as we remembered and we received the same - if not better - service this time around.

The location cannot be beat. It's less than 5 minutes walk over a pedestrian bridge from Manchester's Piccadilly Station. The rooms are very modern and have great floor to ceiling windows. The corner rooms at the end of each hall (those ending in "44") are the best with wrap around windows and sitting area. I also recommend getting breakfast included in your room rate, as it is delicious and well worth the price.

Room Tip: Corner rooms (ending in "44") are the furthest away from the lifts (=quiet) and have nice...
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  • Stayed: February 2012, travelled as a couple
    • Value
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Thank ckdooley430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 6 March 2012

Dear Guest,

Thank you for sharing your review with Tripadvisor.

It is extremely inspiring to read that you enjoy the hotel so much. It is our pleasure to have you as our Guest.

We all genuinely look forward to welcoming you back to DoubleTree by Hilton Manchester Piccadilly.

Best wishes,

Jack

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Reviewed 1 March 2012

This is a great hotel, the rooms are really modern and the bar and restaurant are first class.

Service was efficient and friendly and everything was very reasonably priced.

Incredibly handy for Picaddilly railway station and only 10 minutes walk or £4 in a cab to the city centre.

I have no hesitation at all recomending this hotel

Room Tip: Ask for one away from the tram tracks and on a high floor
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  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Honestguvnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 2 March 2012

Dear Guest,

Thank you for sharing such a great review with Tripadvisor.

It is fantastic to read and share with the team you had such a fantastic stay. We all hope we have the opportunity to welcome you back to the hotel.

Best wishes,

Jack

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Reviewed 29 February 2012

Stayed on a Saturday night with some friends. Good location close to Piccadilly at the top end of Cannal St. On check in we received hot chic chip cookies. Nice touch. The room is compact but well layed out. I liked the fact the wardrobe had an automatic light when you opened it and the complementary bottles of water. The shower room was lovely and clean and the shower hot and powerful.

We went out for dinner but returned for drinks in the bar which was nice and relaxing with very good service.

Breakfast was a highlight. No wait for a table. Continental breakfast buffet with cereals, pastries as well as cheese ham and my favourite smoked salmon. We then had a hot breakfast cooked to order served at the table. I much prefer this to a hot buffet.

Overall wouldn't hesitate to stay again.

  • Stayed: February 2012, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
1  Thank CharleyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 2 March 2012

Thank you for your great review.

It has to be said - the World Famous DoubleTree by Hilton Chocolate Chip cookies are absolutely fantastic!

Thank you for highlighting some of the great features of our Guest Rooms. For our Guests who may have any questions or concerns, I invite contact directly, Jack.Appleton@hilton.com.

We all genuinely hope we have the opportunity to welcome you back to DoubleTree by Hilton Manchester Piccadilly.

Kind regards,

Jack

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Reviewed 28 February 2012

Conveniently located across the road from Piccadilly station and with rare on-site parking this is the perfect hotel if working in or exploring Manchester.
High quality rooms and facilities are a given and the variety and quality of the food is excellent but the outstanding feature of this hotel is the genuine warmth and efficiency of the staff at all levels and in all departments.
A popular and friendly bar and a breakfast service that is probably the best I have ever enjoyed in 25 years of business travel.

Room Tip: I have stayed in many differrent rooms and there are no particular problems with any of them
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  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GrimbutSmileyinside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 2 March 2012

Dear Guest,

Your review is inspiring to read and share with the team - it is absolutely amazing to learn you enjoy the time you spend with us.

Please do not hesitate to contact me directly if there is something more we can do to help make you more comfortable.

Best wishes,

Jack

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Manchester Piccadilly

Address: 1 Piccadilly Place, 1 Auburn Street, Manchester M1 3DG, England (Formerly Mint Hotel Manchester)
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Manchester
#9 Romantic Hotel in Manchester
#10 Business Hotel in Manchester
#15 Luxury Hotel in Manchester
Price Range: ₹ 6,645 - ₹ 21,239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Manchester Piccadilly 4*
Number of rooms: 285
Official Description (provided by the hotel):
DoubleTree by Hilton Manchester Piccadilly occupies a landmark site on the new Piccadilly Place development. The hotel reflects the vibrancy of the city, and is located close to major national rail connections. Relax in the sophisticated surroundings of our restaurant or our alluring Piccadilly Lounge and vibrant Blue Bar, then rest in hotel rooms styled with absolute consideration for your comfort. All with excellent facilities for leisure or business guests including iMac computers and complimentary wi-fi in all rooms. ... more   less 
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Also Known As:
Doubletree By Hilton Manchester Piccadilly Hotel Manchester
City Hotel Manchester
Manchester City Hotel
City Inn Manchester

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