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Crowne Plaza Manchester Airport
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Reviews (3,695)
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3,109 - 3,114 of 3,696 reviews
Reviewed 11 March 2012

excellent staff, room nice and clean, bus to airport and back great.

  • Stayed: March 2012, travelled as a couple
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Thank alansand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2012

Very comfortable hotel and only a stones throw from the terminals being situated on the airport complex.
Like all airport hotels meals & drinks are expensive but the shuttle bus is free and the bed was wonderfully comfortable.
Got this as a secret room for £49-50 per room so was delighted.

  • Stayed: February 2012, travelled as a couple
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Thank samuitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2012

We have used this hotel a number of times and have been very comfortable. However this time we pre paid for a three course dinner for two at a cost of £43.90 but when we went to the dining room we were told we could only have an allowance of £36.00 against the £50 cost of two meals. The PR manager stonewalled anything we had to say and couldn't see anything wrong in this.
Also there was a very long queue for the shuttle bus allow at least 30 mins. wait in reception.

  • Stayed: February 2012, travelled as a couple
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1  Thank MoB22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, ihgcare at Crowne Plaza Manchester Airport, responded to this reviewResponded 31 March 2012

Dear MoB22,

Thank you for your review regarding your recent stay at Crowne Plaza Manchester Airport. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Regards,
Brenda J.
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2012

stayed here prior to a flight - again will highly recommend the hotel, lovely clean rooms and comfy beds - just what you need prior to an early morning flight

  • Stayed: February 2012, travelled as a couple
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Thank Shello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2012

We stayed at this hotel for one night and don't think we will be staying again the check in was ok the room we booked didn't have a cot even though we were travelling with a infant the evening meal was expensive and food quality was very poor to what we expected overall disapointing

  • Stayed: March 2012
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Thank katelin69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Manchester Airport, responded to this reviewResponded 25 March 2012

katelin69,

Thank you for taking time out of your busy day to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Ben J
IHG Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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