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All reviews two double beds city centre car park sitting area harvey nichols bit dated rooms are large excellent location men arena club room bars and restaurants full english reception staff breakfast was excellent hotel bar saturday night stayed for one night
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Reviewed 8 November 2017 via mobile

The staff upon arrival were really friendly and the hotel itself was really clean. The staff also took notice of our requests which was also a nice, personal touch. The rooms are very spacious and modern, however we had some issues with the bathroom light in that it kept flickering, the beds weren’t the comfiest and at night the rooms were very cold. Breakfast choices were really good however the staff weren’t so attentive, we were left on a really small table with plates and cups piling up because no staff were coming to collect them and when we did ask them for anything they seemed to take quite a while. The hotel itself wasn’t so busy at this time. Overall the hotel is nice but not so sure it was worth the price we paid.

Stayed: November 2017, travelled with family
1  Thank Tillyb1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RhiManagement, Executive Assistant at Renaissance Manchester City Centre Hotel, responded to this reviewResponded 10 November 2017

Dear Tillyb1998,

Thank you for taking the time to complete the Guest Satisfaction survey following your recent stay with us.
I am disappointed to learn that you were not overall impressed with your stay and please accept my sincere apology for the flickering light in bathroom and the service you received at breakfast. I will ensure that your comments are shared with the relevant departmental managers so they can look into these further.

Thank you for staying at the Renaissance Manchester City Centre Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Manchester.

Sincerely,

Maria Joergensen
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

Fantastic central Manchester location with handy car park. reception area very smart and front of house staff so friendly and helpful. room lovelly and spacious and the most comfortable pillows ever!! Didn't eat at the hotel but the bar area very relaxing, cool music and lovely cocktails. will definitely return.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Service
Thank beachlover3691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RhiManagement, Executive Assistant at Renaissance Manchester City Centre Hotel, responded to this reviewResponded 23 November 2017

Dear beachlover3691,

Thank you for taking the time to share your experience following your stay with us. We are delighted that your stay with the Renaissance Manchester City Centre Hotel was enjoyable and you found the team friendly and helpful.

Thank you again and come back and see us soon

Sincerely,

Maria Joergensen
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

Good location and overall staff is very kind and helpful and rooms are comfortable and big. Would need a bit of a touch up and possibly a mini bar or some complementary water in the room. The restaurant is not a place I would recommend for lunch or dinner but only for a drink.

Stayed: November 2017, travelled on business
Thank AndreaN3345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RhiManagement, Executive Assistant at Renaissance Manchester City Centre Hotel, responded to this reviewResponded 10 November 2017

Dear Andrea N,

Thank you for taking the time to review your recent stay with us.
I am disappointed to learn that you were not overall impressed with your stay and I will share your comments with the relevant departmental managers.

I hope that you enjoyed your time in Manchester and discovered everything our wonderful city has to offer.

Warm regards

Maria Joergensen
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

you need to park around the back and not the NCP car park.
Ticket machine broke down so had to wait 30mins to get out.

Service at reception was very good.
Room itself was spacious. Bathroom needs updating as we no longer live in the 80's
Lift is very noisy so if you're a light sleeper I wouldn't recommend.

TV channels stop working after 5 mins use.

Room Tip: don't be near the lifts
  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank ImranKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RhiManagement, Executive Assistant at Renaissance Manchester City Centre Hotel, responded to this reviewResponded 10 November 2017

Dear ImranA,

Thank you for taking the time to review your recent stay with us.
I am disappointed to learn that you were not impressed with your stay and please accept my sincere apologies for the challenges you encountered. I will ensure that your comments are shared with the relevant departments.

I hope that you enjoyed your time in Manchester and discovered everything our wonderful city has to offer.

Warm regards

Maria Joergensen
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017 via mobile

Very friendly and welcoming staff on reception, room was very comfortable very clean and modern. Fantastic location highly recommend for weekend break as so close to the shops, bars and restaurants, will definitely be booking again

Stayed: November 2017, travelled as a couple
1  Thank ClaireA1892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RhiManagement, Executive Assistant at Renaissance Manchester City Centre Hotel, responded to this reviewResponded 23 November 2017

Dear Claire A,

Thank you for taking the time to share your experience following your stay. We are delighted that your stay with the Renaissance Manchester City Centre Hotel was enjoyable.

Thank you again and come back and see us soon

Sincerely,

Maria Joergensen
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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