I was taken here on a surprise romantic getaway by my partner. He originally chose this hotel based on the reviews and website, opting for a grande studio rather than a smart studio due to the availability of the floor plan on the website therefore he was expecting a large studio, sectioned off and perfect for all the intentions of the trip, rather than then smaller more basic room.
We arrived and settled into our room, which was beautifully decorated and spacious. The imac didn't work at first but after a quick call to reception, some new batterys and a rather grubby repair man later everything was sorted! The imacs are a really good addition to the room and the bathroom was beautiful.
It came to our attention around 30 minutes after check in that we had been given a room that from the floor plan resembled a smart studio, basically what we had paid extra for wasn't there! So my partner went down to reception to ask, why we had been put in this room. He was bluntly told 'Its a grande one but its smaller than the others', double checking the floor plan the room exactly fitted the studio description and the receptionist acknowledged this but said there was nothing he could do about it.
This really soured the vist, we were offered no compromise/discount/alternative. Being young adults, I felt as if we were treated differently and given the smaller room because of the fact we'd simply do nothing about it! Its a beautiful hotel and well worth the money, just ashame that nothing could be done to resolve our issue. I possibly would recommend this hotel just stay away from the top floor.
- Official Description (provided by the hotel):
- Roomzzz Manchester - As you'd expect from a luxury hotel in Manchester, there's every concession to contemporary style and comfort with 59 individual apartments to choose from - from compact studios to spacious suites. Each one fully fitted for the practicalities of daily life; each one finished with a subtle suggestion of the Orient inspired by the bustle of nearby Chinatown. ... more less
- Reservation Options:
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- Also Known As:
- Roomzzz Aparthotel Manchester City Hotel Manchester