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“unpleasant experience due to withheld information from Livingsocial + Riverside Barn”
Review of Riverside Barn

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Riverside Barn
Ranked #5 of 11 Preston B&B and Inns
Certificate of Excellence
Reviewed 14 March 2017

Where to begin with this experience... Living social and Riverside Barn failed to notify before purchasing the deal that a booking couldn't be changed. Although not giving such information may not be breaking any consumer laws, surely it is good business to give these details in advance of purchase. It would save a heap of trouble trying to refund the voucher. Who has a life where everything can be set in stone?? I was told that the business is too small to change bookings, though it would have been much easier to do so than deal with the numerous emails and phone calls about the cancellation. I asked for a copy of their complaints procedure several times, which every business should have to hand, however it has failed to show. They offered me a 'Free' night whilst keeping the £129 I had paid for a 2 night stay.
The place itself was ok, we were assured of refreshments when we arrived, though the room next to us had lovely cake set out for them, we unfortunately got nothing.
Our room had a patio area, as we arrived on a lovely afternoon, we had expected to be able to sit out and enjoy the view and late afternoon sun. The patio furniture was pushed into a corner with green algae stains and no cushions.
I would suggest the front of house staff be encouraged to inform guests with some enthusiasm about the area and have better knowledge of the restaurants catering for vegetarian diets.
I paid £129 for one night, which was grossly over priced for what we got. No breakfast included, not even a custard cream with the tea + coffee tray!!
I felt that the management of the property had utter contempt for us as users of a voucher deal. In reality, I paid hotel prices for a B+B.

Room Tip: Riverside Barn overlooks the river.
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  • Stayed: March 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
6  Thank Alexandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (86)
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5 - 9 of 86 reviews

Reviewed 25 January 2017

Came to riverside barn as a couple for 2 night stay. The barn and room is incredible, we stayed in the rubble suite that has a gorgeous 4 poster bed and sofas to sit on. Television had sky tv with sky movies which is a nice bonus to come across! Kyle was lovely and welcoming, we also met some of the other owners who were grateful to have us stay and were very lovely.
The breakfast was great with fresh milk and literally anything else you would need! But by far the best part was probably heated bathroom floor!
We had a great stay in Preston and the barn is truly a 5 star stay!
Thank you for having us!

Room Tip: you can park literally outside your room!
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  • Stayed: January 2017, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Jack L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, Owner at Riverside Barn, responded to this reviewResponded 26 January 2017

Thank you so much it was a pleasure having you stay with us
kind regards
sarah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2017 via mobile

Lovely welcome,great hosts, gorgeous accommodation in idyllic location. Facilities excellent everything you could ever need for a couple of nights. Very highly recommended. Worth every penny and great value for money.

Stayed: January 2017, travelled as a couple
2  Thank joanneandstemorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, Owner at Riverside Barn, responded to this reviewResponded 26 January 2017

Thank you so much it was a pleasure having you stay
kind regards
sarah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2016 via mobile

What a lovely two days. The double room with four poster bed was delightful and beautifully decorated and very clean. Attention to detail was unbelievable. Everything was done to a high standard and we had a very warm welcome. Afternoon tea was amazing. The breakfast hamper was very special. Highly recommended in every way.

Stayed: December 2016, travelled with family
1  Thank Clare D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, Owner at Riverside Barn, responded to this reviewResponded 26 January 2017

Thank you so much for your comments it was a pleasure having you stay with us
kind regards
sarah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2016 via mobile

Can't fault anything on our stay here. From the get go was an absolutely fantastic experience. Arrived with lovely cake and sandwiches, clean room and gorgeous bed! Unfortunately I didn't get chance to try the cake as it was gone once the cleaner had done our room the following morning. But refilled our breakfast and fridge. Sky movies was a lovely touch too.
Short drive to Clitheroe which was lovely and even had a wonder around Ribchester and went to the Christmas fayre at the church. Beautiful scenery.
Made the weekend even better as I got engaged! Loved every minute of our stay and would love to go back soon. Thank you!!

Stayed: November 2016, travelled as a couple
Thank Charlotte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, Owner at Riverside Barn, responded to this reviewResponded 26 January 2017

Thank you so much it was a pleasure having you stay with us
kind regards
sarah

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riverside Barn

Address: Preston PR3 3XS, England
Region: United Kingdom > England > Lancashire > Preston
Hotel Style:
Ranked #5 of 11 B&Bs / Inns in Preston
Price Range: ₹ 8,118 - ₹ 11,495 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Riverside Barn 5*
Number of rooms: 2
Official Description (provided by the hotel):
Luxury 5 star Silver accolade B&B near Preston. Picturesque riverside location in historic Ribchester. Winner of Lancashire B&B of the Year competition 2007/08. ... more   less 
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