Where to begin with this experience... Living social and Riverside Barn failed to notify before purchasing the deal that a booking couldn't be changed. Although not giving such information may not be breaking any consumer laws, surely it is good business to give these details in advance of purchase. It would save a heap of trouble trying to refund the voucher. Who has a life where everything can be set in stone?? I was told that the business is too small to change bookings, though it would have been much easier to do so than deal with the numerous emails and phone calls about the cancellation. I asked for a copy of their complaints procedure several times, which every business should have to hand, however it has failed to show. They offered me a 'Free' night whilst keeping the £129 I had paid for a 2 night stay.
The place itself was ok, we were assured of refreshments when we arrived, though the room next to us had lovely cake set out for them, we unfortunately got nothing.
Our room had a patio area, as we arrived on a lovely afternoon, we had expected to be able to sit out and enjoy the view and late afternoon sun. The patio furniture was pushed into a corner with green algae stains and no cushions.
I would suggest the front of house staff be encouraged to inform guests with some enthusiasm about the area and have better knowledge of the restaurants catering for vegetarian diets.
I paid £129 for one night, which was grossly over priced for what we got. No breakfast included, not even a custard cream with the tea + coffee tray!!
I felt that the management of the property had utter contempt for us as users of a voucher deal. In reality, I paid hotel prices for a B+B.
- Official Description (provided by the hotel):
- Luxury 5 star Silver accolade B&B near Preston. Picturesque riverside location in historic Ribchester. Winner of Lancashire B&B of the Year competition 2007/08. ... more less
- Reservation Options:
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