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“VERY RUDE STAFF”

Bella Italia Walsall
Ranked #30 of 342 Restaurants in Walsall
Certificate of Excellence
Price range: US$ 9 - US$ 18
Description: Bella Italia have over 100 Italian restaurants across the UK serving pizza, pasta, Italian classics and more, made with ingredients from Italian-family producers.
Restaurant details
Description: Bella Italia have over 100 Italian restaurants across the UK serving pizza, pasta, Italian classics and more, made with ingredients from Italian-family producers.
Reviewed 6 April 2018

food was absolutely discusting and cold...very dissappointed :( and the staff was very rude...not the service i was looking for at all

    • Value
    • Service
    • Food
Thank chantelleroberts32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Walsall, responded to this reviewResponded 18 April 2018

Hiya,

Thanks for your feedback and review.

We are sorry to hear that you our usual Bella service and delicious food standards weren't up to scratch during your visit. This is unlike us and we will ensure that the Area Manager checks that kitchen quality controls are up to our highest standards and that our floor team are serving with their usual Bella charm.

In the meantime, if you would like to follow this up with us directly, please feel free to contact us at, social@bellaitalia.co.uk so we may look further into your visit.

We hope we get a second chance to welcome you back so we can show you our true standards soon.

Ciao for now,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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34 - 38 of 386 reviews

Reviewed 6 April 2018 via mobile

We have eaten here loads of times and always look forward to returning. When it’s a chain the food is pretty consistent regardless of location - and for me Bella Italia is the best Italian chain in the UK for menu variety and quality of food - so you have to judge it on the staff and level of service.

The waiters and waitresses are always polite. Happy to discuss menu choices and are knowledgeable enough. We have been here on weeknights, afternoons and weekends and the service is always prompt with the food arriving hot and freshly cooked. You could easily eat here every week for a year and have a different meal every time the menu is that varied. I highly recommend the Diavola Forte from the Pizza Roma section - delicious!

Top marks - can’t wait for our next visit.

1  Thank Lee-tipton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

Deciding that me and the OH deserved a little time together, I made a booking online for the set menu for that evening. Arrived on time to discover no sign of booking, apparently online bookings are not important! We therefore had to wait for a table for two to be available. Not a problem, it was only a few minutes.
Sat down and attempted to order from the set menu to be told that it was not available on bank holidays. This is not what my booking confirmation said and I showed the waitress and attempted to show the manager the booking confirmation. Alas, our booking was not to be honoured. The waitress was most apologetic however, the manager standing behind the bar was not and gave a not bothered in the slightest aura and was not interested in what I had to say even when I said there may have to be a slight 'poopstorm' (sorry profanities are not allowed) because this was not the first time we had discovered an online booking would not be honoured in Walsall. At no time was I rude, merely assertive and certainly not aggressive, perhaps poopstorm was not the best word to use! No problem though. I had a 40% off mains stored on my phone, so having checked that it would be acceptable to use, we ordered.
We waited a good 30 minutes. During this time we endured the shouting of orders by the manager behind the bar. Not pleasant. We were right next to the bar and so the shouting was unpleasant and not something we had ever encountered here before. It doesn't add to the ambiance.
Eventually the meal arrived. Unfortunately it was delivered without utensils, essential for the side orders and one pizza was completely wrong and not what had been ordered and so it was returned to the kitchen. We had come out for a meal together but unfortunately it looked as though we would be eating at different times.
When the order was finally returned additions had been made by way of popping warmed items onto the pizza. Sorry but they may has well have put raw ingredients on there, just not acceptable or palatable.
We decided to give up and so I walked the one step to the bar and the manager and explained that as they couldn't even get a pizza order right, we would like to pay for the drinks but we were were not prepared to pay for the food and would be leaving. I added that her attitude had not helped to which she replied 'same as yours' Oops! Perhaps she realised she had gone too far because she then advised us that payment for the drinks would not be necessary and so with relief, we left.
This was a visit that was wrong on so many levels. The lack of the booking, presumably because nobody had checked the online system, the nasty attitude of the manager regarding the set menu and not being prepared to acknowledge the email of confirmation that I attempted to show the manager. Being kept waiting for a table. Being kept waiting for food. Not being capable of delivering a simple order and then downright rudeness when at no time had I been rude.
As I said this is not the first time problems have been encountered at Walsall. On our last visit they completely forgot to fulfill our main course! We shall not be returning. Our had earned money is better spent elsewhere.

    • Value
    • Service
    • Food
Thank Taxwizzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Walsall, responded to this reviewResponded 10 April 2018

Thank you for your review and for feeding this back.

We are sorry to hear your recent visit to us was not up to our usual Bella standard of great food and service and an atmosphere that is fun, vibrant yet relaxed vibe, this isn't like us.

We would like to look into your visit further and would appreciate you contacting us at directly, social@bellaitalia.co.uk

We do hope you take the opportunity to contact us as we value all feedback, both negative and positive and appreciate the opportunity it presents us to continue to improve our service.

Ciao for now

Bella Italia

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Reviewed 2 April 2018 via mobile

We were very disappointed with the service today. There were lots of staff available but unfortunately it took a very long time for our meals to come out and the children ended up waiting a very long time.

1  Thank Ayesha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Walsall, responded to this reviewResponded 12 April 2018

Thank you Ayesha for your review and feeding this back to us.

Here at Bella we pride ourselves on attentive, personalised and accurate service during every shift. We are sorry that this wasn’t the case during your visit. No one should have to wait so long for their plates and we understand the frustration this may have caused especially with younger guests waiting for their meals.
.
On the back of what happened, we will ensure that the Area Manager works with management and the waiting team, to make sure that our service standard is met, even in busier periods.

In the meantime, if you would like to follow this up with us directly, please feel free to contact us at, social@bellaitalia.co.uk

We hope we get a second chance to welcome you back so we can show you our true standards soon.

Ciao for now,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

We had to wait about half an hour for anybody to come over to us, the food took ages to come as well. I had the calzone which looked quite big but there really wasn't much filling, mainly bread. And i don't think I have ever had to wait so long for desserts either!
It was basically ok.

1  Thank Andy1UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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