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All reviews club room dyson fan leisure facilities the verve public house sky tv coffee machine changing rooms swimming pool great facilities lovely hotel the pub steam room standard room self service comfy bed would stay again
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Reviewed 10 February 2016

As regulars staying in the village hotel me and my partner normally love our stay and experience but as there was a referb going on the staff didn't seem to know what they were doing.
Unfortunately it was the first time dining in the public house as we normally eat in the restaurant and it wasn't a great experience, the bar staff were just speaking to eachother and loads of people were getting frustrated waiting to order their drinks. The food we ordered was then not very nice and it didn't state on the menu that the ribs would be covered in paprika which just ruined them completely.
We were then put on the top floor which was quite a walk to our room and having to go outside to get to our rooms, we understood there was a referb happening but there was no apology from the receptionist or nothing. Breakfast was okay, except the food wasn't kept very hot and then the food warmers broke so their was someone fixing it for a while. The pastries were hard and dried out which isn't normally the case but unfortunately on this occasion it was just wasn't a great stay.

  • Stayed: February 2016, travelled as a couple
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Review collected in partnership with this hotel
Thank Johnson1990xx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2016

Do extensive travelling for my work, and are often in Kent area, and will always stay at the village the staff are all very friendly and welcoming and make staying away from home that bit more comfortable , great staff ,great hotel, great atmosphere, always look forward to staying at the village due to its relaxing atmosphere that is much appreciated after a long day

  • Stayed: February 2016, travelled on business
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Review collected in partnership with this hotel
Thank 886nigelw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2016

The main restaurant was closed and the service in the bar was slow, but the food was ok and the staff were friendly.
However, the rest of the hotel is old and a bit gross - my bathroom was mouldy with dirty tiles and the water temperature went from lukewarm to scalding and back again a dozen times during the course of my shower. The extractor fan didn't work and there is duct tape holding the carpets together in the corridors.
Definitely time for a refurbishment.

  • Stayed: February 2016, travelled on business
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Thank JPW2992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2016

Good location excellent staff, food not so good probably because the restaurant was being refurbished leaving only pub food for both dinner and breakfast. I would stay again in anticipation of a successful refurb

  • Stayed: February 2016, travelled on business
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Review collected in partnership with this hotel
Thank 644veronicaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2016

Great hotel the only negative would be That the new rooms lighting could be better, when I walked in and switched on all of the lights it was dimly lit due to the energy saving bulbs, it was a good 30mins till it brightened up a bit!

  • Stayed: February 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank garryg59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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