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“Perfect Airport Hotel!”

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 23 November 2012

Missed my flight from London Heathrow and the next flight was from London Gatwick airport the next morning. Therefore the best option for me was to book a hotel near the Gatwick Airport. This hotel is indeed the best airport when the need is to stay near the Gatwick airport. It is a very nice hotel which connects directly with the airport through a corridor from the lobby. The lobby is very nicely decorated and have to be reached via lift from ground level. The room was very spacious and modern. The room key was hi-tech which incorporated a sim which had to be inserted in the slot to activate room A/C and lights. The room was incredibly silent keeping in mind it is an airport hotel. The bed is very comfortable. View from the room was very nice, could see some of the aircrafts. Bathroom was spacious and clean, with a bathtub. Overall a very nice airport hotel.

  • Stayed: October 2012
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Thank shezad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 23 November 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted to hear that you had a comfortable and pleasant stay. We are always trying to improve standards in the hotel and your positive comments will prove as an encouragement to our staff to keep promoting our excellent standards.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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6,315 - 6,319 of 8,388 reviews

Reviewed 22 November 2012

  • Stayed: November 2012, travelled with family
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Thank MCC1942
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 23 November 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 November 2012

With 8am departure next day--we used the easyJet night before check in and then had short walk to hotel. Very well equipped and quiet airport hotel room. A/c very good producing comfortable conditions whilst excluding aircraft noise-usual very comfortable Sofitel beds. This chain constantly impress us. Would definitely use again

  • Stayed: November 2012, travelled as a couple
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Thank worldwideflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 23 November 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you are always impressed when you stay with Sofitel. Your positive comments always drive our staff to keep delivering the excellent customer service that we pride ourselves on.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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Reviewed 21 November 2012

Our second stay. You definitely don't feel like you're in an airport hotel here, it's a very relaxing place. Check in was very quick, the room was clean and the bed was so comfortable.
We had a few drinks in the bar, the service was good. Then we ate in the oriental restaurant, good food, the portions were a little small but that was probably a blessing as we were going on an all inclusive holiday the next day so a few less calories wasn't a bad thing....
Easy to get to and from the south terminal.

  • Stayed: November 2012, travelled as a couple
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Thank fulltimeholidayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 24 November 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you enjoyed your stay at our hotel and you were able to relax and unwind before your holiday.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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Reviewed 21 November 2012

We booked two nights in SOFITEL LONDON GATWICK, one night before we went to Italy and the other on our return.
On arriving the first impression was wow is this correct hotel. The inside has fountains, glass lifts and relaxing looking bars/café. The desk staff were very helpful and polite. The Room was very clean and had all we needed even Aircon. The best thing is you are at the airport, you do not need to go outside to get to your flight. You can also go and visit the terminal shop restaurants or look at the planes. On our return we turned up at 10:00 in the morning and our room was ready so we were able to spend 24 hours relaxing, eating chocolate and watching TV. just what we needed after a busy two weeks.
I would recommend this Hotel for location, staff, accommodation and price.

wgmac

Room Tip: Rooms facing the Terminal have the best view
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  • Stayed: October 2012, travelled as a couple
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1  Thank wg m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 22 November 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you were happy with your stay and we managed to accommodate your early arrive on your return. Your positive comments will prove as an encouragement to all our staff to keep striving to deliver excellent customer service.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
Price Range: ₹ 9,051 - ₹ 14,844 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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