I stayed in this hotel in March 2012 with a partner on route out of Gatwick airport. Booked it as a treat even though our flight next day wasn't till midday.
We booked a double room. The room was very nice, clean, bathroom was modern. The room had a 4 star feel. Only downside was that the room was a bit on the small side compared to similar rooms I have stayed in before. However I'd give the room 4/5
This hotel is all about its location. What a great location! We had a mid-morning flight out of the North Terminal. Staying at this hotel made our trip that more pleasurable. We had requested a view of the runway and it was great watching the planes land and take off.
Dinner in the room via room service was fab. Their hamburgers were the best I have had anywhere. Period. Breakfast was in a restaurant located in the lobby. It was buffet, very nice if a bit soulless. However, one can't be too critical about this as I imagine most people were rushing off to catch their planes.
Checking was painless. No hassle. Staff were courteous, professional and dare I say friendly.
All in all I am pleased to report that this is a very good hotel to stay in especially if one is flying out of Gatwick airport.More