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“HOTEL DU VIN - DECLINING STANDARDS?”

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Hotel du Vin and Bistro
Ranked #10 of 30 Hotels in Harrogate
Cardiff, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“HOTEL DU VIN - DECLINING STANDARDS?”
Reviewed 16 January 2012

Over the last four years we have stayed and dined in DdVs in Bristol, Poole, York and now Harrogate. Our overall impression is that the HdV chain is no longer the standard by which other boutique hotels should be judged. Other hotels seem to have progressed, but HdV has slipped backwards (or at least only stood still). How many other boutique hotels still use bulky cathode ray TVs?

At HdV Harrogate, our second floor room was good, but no wow factor. Room was a bit too dark (e.g. desk in the corner of the room not illuminated by ceiling lighting and no desk lamp. There was a coffee machine in the darkest corner of this desk, but it was too dark to use the machine.

The most disappointing aspect of the HdV Harrogate was the bistro. We had breakfast there on two days. The first time I found the Full English breakfast really quite bland. The second time I ordered a well done omelette and specifically stated that I did not want any "runny" egg. I was served an under cooked and inedible omellete. We ate in the bistro on one night. We found the sommelier far too pushy, he really did not listen to our requirements. In fact he was so pushy that we sent him away so that we could make our meal choices - yet he still brought champagne apperitifs that he thought we wanted. Perhaps he should spend more time listening to people's requirements rather than assuming he knows what the customer wants. Unfortunately, the meal itself did not erase the memory of the pushy sommelier. I was served a dry, tough and warm steak. My preference is a moist, tender and hot steak. The steak was accompanied by warm "fat fries" and a tiny saucepan of cold bearnaise sauce - I suspect that the meal was left standing far too long before being served.

On a positive point, all the staff (with the exception of the pushy sommelier) were friendly, professional and courteous.

  • Stayed January 2012, travelled as a couple
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2 Thank Robert15101955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (243)
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English first
Harrogate, United Kingdom
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 January 2012

Having chosen to stay in the hotel due to a family emergency so, we didn't spend as much time as we wanted to in our room, but it was lovely. I desperately wanted to use the free standing bath, but didn't have chance, however the room was comfortable and luxurious. On arrival, the receptionist was very friendly and polite, and sorted out everything we needed for our weekend stay. Even the manager carried our bags to our room! Our room overlooked Harrogates famous stray, and was very spacious. I wish we had had more chance to spend time in it to be honest!

We chose ate in the bistro on a whim, and I have to say that the entire experience did not disappoint! The a la carte menu was extensive, it took me a while just to make a decision on a starter. I chose the smoked haddock and leek risotto as a starter, and my partner chose the parfait and both were exquisite. Our main course consisted of a fantastic T-bone steak with fat chips, and a duck breast with creamy cabbage. Both again were to die for. We couldn't quite manage a dessert so we chose to share a cheeseboard. The sommelier organised a glass of port for my partner and it complimented the cheese fabulously.
As for the service, well I would disregard the below comments, because the all the staff within the hotel and restaurant are true professionals. The wine service was fantastic, and the waitresses were friendly and knowledgeable. The girl that brought the cheese tray to us was brilliant, and I would recommend anyone who enjoys a decent cheeseboard to order one.

Overall, I can say that we found this little gem by accident, and can definitely state that I will be recommending and visiting this restaurant again.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sopie40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Yorkshire, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 January 2012

The hotel has so much going for it yet we left disappointed. HDV and Malmaison are obviously very formulaic - generally you tend to know what you will get and generally it's pretty good. This hotel is nearly there, but not quite. The large double that we stayed in was probably fantastic a few years ago - but now looked a little shabby (certainly not "boutique"). Nothing major - just lots of little things that told you that many hundreds of other people had stayed in the room since the last time it was overhauled. Not what you want for the price that you pay.

The service was variable at best - check in and out were good, the bar staff were fine - but the girl who served us in the restaurant (and who seemed to be in charge) just didn't want to be there and was just irritating. The food again was variable - some was very good (by HDV standards) but some left you thinking that the chef had taken very good ingredients and carefully turned them into something that should have been far nicer.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CarltonBanks72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleights, Whitby, North Yorkshire, England.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 January 2012

We stayed here overnight on 06.01.12 and ate in the Bistro. I booked over the phone as the website wasn't working and reserved the spacious room with freestanding bath & monsoon shower + ordered a car parking space. We were able to park outside the hotel but the spaces are tight! After we booked in with a very nice receptionist the porter got lost going to our room and we even ended up on the wrong floor! The room was nice and the monsoon shower was something else. We also enjoyed the bath although the bed was a little tired!! We were given a 50% discount voucher for the bistro and sat down for 8.45pm finding the dining room to be ticking over, busywise. The head waitress, called Debbie showed us to our table and didn't crack a smile all night. She wasn't rude but really shouldn't be in the service industry as there was no warmth or any kind welcome from her. When when my wife ordered the cheeseboard, she brought it to the table and gave her the most miserly pieces of cheese you have ever seen plus she tried to pass off a piece of browned brie that had been sat out all night and was way past it's sell by date. This was rectified but as my wife was getting full she did not ask for larger portions of cheese. A couple behind us got the same treatment and they also rejected the brown brie that we had sent back, I couldn't believe she had tried to give someone that instead of binning it. The other couple were similarly impressed. Even armed with our 50% discount the bill was £71 for 3 courses plus two drinks, not amazing value for money, I would have been seriously aggrieved had we not been offered the discount. We then went for a drink in the bar and at midnight the staff went 'missing in action'. I literally could have served myself as no-one was there to have stopped me. I had to ask the receptionist who radio'ed somebody through to serve me, not impressive. We gave up at that point as other customers were having the same problems and I didn't fancy another 10min wait to order a drink. We came down for breakfast in the morning which was very nice and the service was good. There was lots of choice from fruit and cereal. choc au pain, to full english etc.

Overall the hotel was ok, the room was bordering on tired but bath and shower excellent.
The bistro was an unfortunate experience as was the bar but the breakfast brought it back a little.

All in all after spending a total of £230 on an 'overnighter', nothing to write home about...

Room Tip: Order a wide bay to park your car and don't leave without using the monsoon shower ;-)
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WanderingYorkies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 8 January 2012

Stayed for 1 night only in November 2011, our room was not quite ready, which was not a problem, but the offer of a complimentary drink was very acceptable. Room was comfortable, evening meal was excellent. We have visited this hotel before for drinks and lunches and have never been disapointed. The staff are helpful in every way, the location is within walking distance of the all sites that Harrogate has too offer. Betty's tea rooms are a must.

We have stayed in other Hotel du Vin and highly recommend this chain.

  • Stayed November 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank hudsonLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel du Vin and Bistro

Property: Hotel du Vin and Bistro
Address: Prospect Place, Harrogate HG1 1LB, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Harrogate
#6 Luxury Hotel in Harrogate
#6 Business Hotel in Harrogate
#10 Romantic Hotel in Harrogate
Price range (per night): ₹ 7,628 - ₹ 17,841
Hotel Class:4 star — Hotel du Vin and Bistro 4*
Number of rooms: 48
Official Description (provided by the hotel):
Created from a row of eight Georgian-styled houses that have been used as a hotel since the 1930s, Hotel du Vin & Bistro Harrogate features 48 bedrooms and airy loft suites. Located close to the town centre, the Harrogate hotel overlooks The Stray, a magnificent 200-acre common, and offers a billiards room, cellar snug, a Spa du Vin with its extensive range of treatments and alfresco dining in the courtyard during the summer months. Famous for its healing waters, this Victorian spa town oozes cosmopolitan charm, smart streets and quaint mews. Enjoy fabulous shopping, atmospheric cafés, fine restaurants and plenty of green open spaces. Browse antiques and unusual gifts in the stylish Montpellier Quarter or watch the world go by in Betty's Tea Rooms. Hotel du Vin Harrogate provides the perfect combination of luxury and great food and wine within the cultural and visual setting of Harrogate. ... more   less 
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Also Known As:
Hotel Du Vin And Bistro Harrogate, Yorkshire
Du Vin Hotel Harrogate

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