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All reviewscar parkcity centregood sizeshower trayblackout curtainsrailway stationbars and restaurantswithin easy walking distanceair conmain roadbudget hotelbar pricescomfortable bednice breakfastbuffet breakfastwalk in showerhot food
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Reviewed 30 May 2018

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nicholas K, Manager at Park Inn by Radisson Peterborough, responded to this reviewResponded 31 May 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 May 2018

  • Stayed: May 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nicholas K, Manager at Park Inn by Radisson Peterborough, responded to this reviewResponded 22 May 2018

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Reviewed 20 May 2018

Perfect central location, spacious car parking, friendly and polite staff. Comfortable bed in a very clean room, the little touches were appreciated. Hospitality tray was most welcome after a long journey. Love the décor in the reception area! Check in and check out a smooth process. Restaurant and bar staff took time to make conversation and were very attentive to needs. Russell who served me at the bar took time to talk to me while preparing my drink. A real sense of team spirit- despite having their own roles they helped in other departments when needed (Adam on Reception talked me through the breakfast process when he saw me waiting to be seated). As a solo traveller these little conversations and time taken to interact with me mattered. Thanks to all to ensure a very enjoyable stay. I cant wait to stay again and will highly recommend!

  • Stayed: May 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Carterusm1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas K, Manager at Park Inn by Radisson Peterborough, responded to this reviewResponded 21 May 2018

Dear Carterusm1977,

Thank you for taking the time to type your 5 star review and brilliant comments concerning your recent stay at the Park Inn by Radisson Peterborough.

Wow it is very pleasing to read that you had a thoroughly excellent stay. It is nice that you recognised the one team approach that we try to have at the hotel. Thank you for name checking Adam and Russell; your lovely words about them will be passed on.

Once more thank you again for your valuable comments and we do hope to see you back with us sometime in the future as you suggest.

Warm Regards,

Nicholas Kabbabe

Front Office Manager

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Reviewed 20 May 2018

stayed there with some colleagues whilst attending a training course check in was speedy room was on the 1st floor over looking the main road and was quite noisy thru the night food was ok same soup for 2 days bar prices expensive, usual buffet breakfast with dry bacon ect, met nina on Tuesday evening for a chat, what a lovely girl she is too hotel should be proud to have her working there i would definitely sat again

  • Stayed: May 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank martyn_chriss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas K, Manager at Park Inn by Radisson Peterborough, responded to this reviewResponded 20 May 2018

Dear martyn_chriss,

Thank you for taking the time to type your three star review and remarks regarding your recent stay at the Park Inn by Radisson Peterborough.

Glad to read that you got a fast Check In. Just for a future reference we are able to offer a room move should you find it noisy for whatever reason.

Thank you for your positive comments about Nina from your chat with her on the Tuesday night. She is definitely an asset to the hotel and your feedback will be shared with her.

Once more thank you again for your valuable comments and we do hope to see you back with us sometime in the future.

Warm Regards,

Nicholas Kabbabe

Front Office Manager

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Reviewed 18 May 2018

Ok negatives first... Despite this hotel being relatively new, the maintenance seems to have been neglected in the rooms, lamps didn't work, showers couldn't maintain a steady temperature, facia pieces were missing, the safe didn't work and carpets have big stains on them, even the TV remote was broken, House keeping seems to be a minimalist affair as well as surfaces looked like they hadn't been wiped down in some time (note for the allergy sufferers out there) and the en suite smelled of stagnant water and faintly of urine.

Worse thing though was the food and the highway robbery prices being charged. £16 for a frozen burger that's not cooked through properly is bad but the pizza is just scandalous. If is at first glance a cheap £1 pizza from a supermarket and it goes downhill from there. The pizza was pretty bad, the garlic bread was clearly microwaved since it was all soggy and the price for this gourmet torture? £19! + £3 to deliver it to the room. We ended up walking across the road to the chip shop to eat since our work food allowance wouldn't cover half of the restaurant menu.

Positives..... Staff seemed friendly and courteous, breakfast in comparison to the evening meals was good albeit it haphazard in its presentation (seemed to be a lot of items mixed in with ornaments for some reason. And a bicycle?!) Soft drinks came from bottles with for me is a big positive since these pumps never seem to deliver a decent coke and the car park was a decent size albeit very narrow spaces and a lot of BT vans which forced people to park on footways.

Overall? Poor effort due to money grabbing. I've stayed in Premier Inn and Holiday Inn and they have the edge. Seems like the Park Inn is trying to be a 4 star but barely achieving 3 star whilst neglecting their customers.

  • Stayed: May 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank excoldstreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas K, Manager at Park Inn by Radisson Peterborough, responded to this reviewResponded 21 May 2018

Dear Guest,

Thank you taking the time to write your valuable and constructive comments in relation to your recent stay last week at the Park Inn by Radisson Peterborough.

We are both concerned and pleased about your negative and positive remarks. We would like to reassure you that on this occasion what you experienced was not our usual level of service or standard of business. We will always strive to take on board feedback and where possible make the necessary improvements.

We want to once again apologise for any inconvenience caused and would be delighted for you to discuss this with any of the Senior Management at the hotel if that that is amicable to you.

Warm Regards,

Nicholas Kabbabe

Front Office Manager

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