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“resort for weekends, comfy beds, value for money - but worst front desk!”

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Thunderbird Resorts - Rizal
Ranked #1 of 1 Hotels in Binangonan
Manila, Philippines
Level 4 Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“resort for weekends, comfy beds, value for money - but worst front desk!”
Reviewed 5 April 2010

been here for several times, a golf course (east ridge) a driving range, casino, clean pool with a round pool jacuzzi type, a little playground for kids, pool restaurant an eat all you can casino resto and free wifi (intermittent connection in the afternoon). room is clean bed sheets/pillow soft. though this time the aircon is leaking, we requested for transfer.room fridge is too small, with free (2) instant coffee and lipton tea bag.big cabinets.wide screen tv. problem is just the check-in time, inconsistent, they allowed these group with 3 little girls to check in at 12noon as the other waited for hours for the "2pm CHECK-IN RULES" front desk assistants need more proper training.

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank my_bobby_2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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177 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Makati
1 review
Reviewed 22 February 2010

Thunderbird Resort in Rizal is a few miles outside Manila. It isn't really a big resort but has some of the facilities needed if you're a leisure traveller. They have a casino which is one of it's main attractions. Their rooms are quite big compared to hotels in Manila, actually what they have are suites with 2 double sized beds. One thing that separates the staff there at Thunderbird Resort in Rizal was that they were all super hospitable and accomodating. Thumbs up to the management and staff of Thunderbird Resort, Rizal.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KulitKo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level 6 Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 23 December 2009

I made my reservation through the resorts webb site, using my credit card to secure and obtain written confirmation 1 month prior to arrival. On arrival it took them over an hour and a half to find out that they were fully booked and could not provide a room (even though I provided them a copy of my confirmation). They claimed it was a problem with their webb site (which is subcontracted to another company) and that they had experienced this problem about 3 months before. They were apologetic but made no offer to correct the situation or provide any other arrangements to locate or provide me other accomodations. For a resort that purports first class treatment this was totally outrageous. This resort is over 1 hour away from other hotel accomodations.

The management and staff made no attempts to correct or rectify their mistake. Even after I provided them proof of the error they failed to take immediate actions to insure this wouldn't happen again. I had to ask the manager how can they correct the error when they didn;t even make a copy of my confirmed reservation to bring to the attention of their subcontractor. He finally relented and made a copy. What he did next I don't know.

It was at the last moment that a close friend offered to share a room that I was able to stay. On departure I filled out a lengthy critique which stated that I would be contacted if I desired to improve their services. I never received any followup from my complaint.

Fortunately everything else about this resort was excellent or above. I would not depend on this resorts reservation system and would be extremely leery of any future reservations. I would recommend contacting the resort directly at least 1 week prior to arrival and also obtain alternate reservations in case they fail again.

Based on the treatment I received at the start of my stay I will not recommend this resort.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank edinstk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Binangonan hotels

Manila, Philippines
Level 6 Contributor
95 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 2 July 2008

This is my second stay in this hotel (one was way back in August 2007 during my Dad's 70th birthday celebration).
On my first stay, I can say that the hotel was leaning towards the average...satisfied, but not really ectatic and raving.
I mean, the location and the rooms are great, it being in a secluded area and all.
But there were some glitches ( assignment of rooms, hot water not working properly, rude front dest personnel, etc.).
Being a traveller that I am, I really raised hell and demanded for the manager.
Fortunately, the manager's people skills more than made up for the hotel's shortcomings.
My issues were all addressed in no time.
I commend Ms. Lou Hilario of the Sales Department. She knows how to deal with Customer Complaints. I was fuming mad (and a bit unreasonable already) but she somehow made me calm down with her customer skills.
It is because of her why we gave Fiesta Resort another chance and went back last June (2008).
On our second stay, I was not really expecting big improvements but lo and behold I am surprised.
The hot water is working properly, people in the front desk were courteous and considerate, etc.
It was the most relaxing vacation I have had in years.
I give this hotel two thumbs up.
I just wish you do not become very famous anytime soon...lest my newly found secret paradise will be discovered by everyone...hehe
Well, joking aside. Give this hotel a try. It is worth your time and your money.
P.S.: Will post pictures soon!

  • Liked — Everything.
  • Disliked — Nothing in particular.
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Myra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antipolo
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 December 2006

this is a great place to relax. overlooking laguna bay. windy. nice pool. with golf course and casino. with free hi speed wifi internet. the only problem i encountered was the hot shower, too hot. i recommend this place for a short stay. ideal for casino, golf players. food are free in the casino.

  • Liked — Exclusive
  • Disliked — Shower
  • Tips/Secrets — Check it out
  • Stayed December 2005, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank rmcuesta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Thunderbird Resorts - Rizal

Property: Thunderbird Resorts - Rizal
Address: Eastridge Avenue | Rizal, Binangonan, Luzon 1940, Philippines
Region: Philippines > Luzon > Calabarzon Region > Rizal Province > Binangonan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Binangonan
Price range (per night): ₹ 6,738 - ₹ 10,075
Hotel Class:4 star — Thunderbird Resorts - Rizal 4*
Number of rooms: 41
Official Description (provided by the hotel):
Perched in a highland valley along the Sierra Madre range, Thunderbird Resorts – Rizal is more than the usual quiet mountain sanctuary. It’s a luxury getaway that provides a spectacular setting for you to relax, rejuvenate, and rediscover yourself. Our 41-suite luxury resort is a sprawling mass of lush tropical greenery and elegant interior design. To meet your sophisticated business and leisure demands, we offer world-class services and amenities – all set within easy reach from Manila. Relax. Escape from the buzz and bustle of the urban city and feel the elegant vibe of our modern, organically-accented suites, all of which offer breathtaking views of Laguna Bay during daytime and of the Manila skyline at night. Then visit any of the resort’s themed restaurants: the Pool Bar for the perfect al fresco barbecue adventure, The KOI Restaurant, A converging place for families and friends. Serves the distinct Asian Fusion cuisine and is an ideal venue for any gathering or celebration, the quiet Mediterranean-inspired Nueva Laguna for a private, romantic rendezvous, or the Cabana Bar for a lively, upbeat party with bands and shows catering to an exclusive crowd. Rejuvenate. Take a dip into Thunderbird Resorts – Rizal’s aqua blue infinity pool, surrounded by a manicured tropical leisure area with a palm, rustic feel. Nearby, there’s a Jacuzzi for an even more intimate plunge, or you may perfect your swing at the adjacent 18-hole championship Golf course. Inside the resort, open 24/7 for leisure, recreational luxury, and entertainment, is an international casino. Rediscover. Thunderbird Resorts – Rizal is at an inspired location with a thriving creative community: Binangonan, the art capital of the Philippines. At the foothills of the resort, you can find and explore a rich cultural patina of art houses, studios, galleries, museums, and heritage sites. Find new ways of self-expression and rediscover yourself in this flourishing setting. ... more   less 
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Also Known As:
Thunderbird Resorts - Rizal Hotel Binangonan

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