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“Quite nice if you hit the tables”

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Thunderbird Resorts - Rizal
Ranked #1 of 1 Hotels in Binangonan
Antipolo City, Philippines
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Quite nice if you hit the tables”
4 of 5 bubbles Reviewed 19 September 2012

We've been to Thunderbird Resorts on countless times and not because of the room, the pool or the resort, but for the casino attached to it. The rooms though are nice enough if you don't expect 5-star quality since you'll only use the room to rest, relax, and wait until the next time you hit the tables. Service was quite good and they'll really take good care of you, although much can improve on check-in procedures. The pool's quite nice and my daughter enjoyed the huge Jacuzzi on the pool-side. Breakfast selections were not much but you'll get better selections in the casino's VIP room. Overall, considering the rates, it's all worth it and I'll definitely come back to Thunderbird (especially if accommodations can be comp'ed by the casino) :)

Room Tip: Pool-view rooms are better
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ray_0178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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168 reviews from our community

Traveller rating
    37
    59
    39
    20
    13
See reviews for
79
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19
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Philippines
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 31 August 2012

I find the restaurant crew very friendly particularly their supervisor guy I think. I love their longanisa, too bad they don't sell this good stuff which could be a great pasalubong :(
Very roomy, we stayed in a twin sharing room, we're 5 but still a lot of space to walk around. A big comfortable bathroom also.
Our room is fronting the pool area, heavenly view from our room's verandah :) , busted veranda door lock though, good thing the place is safe.
It houses a casino, we got 300 worth of casino money ,a hotel complimentary, you just have to buy additional 300 to be able to use it on table games only.
Their ballroom is a great place to held a party or business conferences.
The hotel is just inside the EastRidge Golf so it really is a scenic place :)
Could have been happier though if they served super delicious meals but overall, it's a great place :)

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catzultr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbrphilippines, Manager at Thunderbird Resorts - Rizal, responded to this review, 3 September 2012
Dear catzultr,

Thank you for taking the time to share your experience with us. Your feedback is valuable to us as it enables us to improve the product and services we offer our guests. Your kind words about our customer service are most gratifying and have been shared with the whole team particularly to the restaurant crew and supervisors. This will certainly motivate them to keep up the good work.

Our General Manager and concerned Department Heads have been informed of your comments and rest assured that appropriate action will be made to address these concerns. Please accept our sincere apologies for any inconvenience these might have caused you.

We look forward to the pleasure of being of service to you again soon. For your booking, you may contact me directly and I would be glad to assist you with your reservations.

Sincerely yours,
Therese G. Samala
Hotel Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasig
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 August 2012

I would start with the good things about the resort.. This is a good place to relax, unwind and bond friends and family. No worries about going to and from the resort because they provide transportation/van service. The room is big enough for 4 persons. The room is not bad as previously reported. The staff who brought our luggage are accommodating and nice. I met Noel, the F&B manager on our way to the resort and I found him friendly and accommodating, Good customer service. I like the massage but 15 minutes is 'bitin'. I want to extend but unfortunately they are fully booked. Our breakfast is very good.. My teenager enjoyed his breakfast..Thanks to Noel.
-- the Receptionists are not efficient. we waited for more than an hour just to give us a room. and I noticed that the reception area is not well ventilated..
-- We have free CASINO vouchers worth P300 each but we were not able to use them. The voucher should be used only on table games and should come along with P300 chips.. Sayang ang vouchers--

But overall, we had a good stay at the resort. and am planning to spend New Year here with my family. :)

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank karlykeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbrphilippines, Manager at Thunderbird Resorts - Rizal, responded to this review, 1 September 2012
Dear karlykeith,

Thank you for taking the time to share with us your experience in our hotel. It is always encouraging for us to know that our guests are satisfied with our products and services. Your kind words have been shared with the whole team particularly to the bellman and Noel, this will certainly motivate them to keep up the good work.

However, we have taken serious note of your comments about the slow check-in and ventilation in the lobby area. Rest assured that the General Manager and the concerned Department Heads are taking necessary actions to address these concerns.

For the casino vouchers, it is unfortunate that you were not able to use it during your stay. These vouchers are matched with at least Php300 chips so when you win, the amount of chips you matched with the voucher will be added together and the total will be given to you. Our sincere apologies if this was not explained to you clearly by our staff.

Again, we thank you for your patronage and we look forward to welcoming you and your family this New Year.

For your booking, you may contact me directly and I would be glad to assist you with your reservations.

Sincerely yours,
Therese G. Samala
Hotel Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 23 August 2012

long time to check-in and when we did, we no pillows/toiletries.needed to call 3 times on d phone and go 2 d front desk twice. airconditioning broken and service took a long time but still didnt fix it even though they told me they did.hassle. waste of money koi restaurant, expensive,onion soup tastd lke boiled water with onion and bread. they recommended triple cheese carbonara dat looked dull and tasted like milk.d service by d pool was only good when i gave tip but upon my arrival, gave us a bad look and didnt really helped us. the manager i talked to was an not helpful and was rude but the security supervisor was really apologetic, it was suppose to b my anniversary. too bad.

Room Tip: hopefully you won't experience these things , but when i was there , there were a lot of people...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank David Ambrose B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbrphilippines, Manager at Thunderbird Resorts - Rizal, responded to this review, 28 August 2012
Dear David Ambrose B,

Thank you for taking the time to share you experience with us. We are concerned with the satisfaction of all our guests and your feedback is of great value to us.

You have raised areas of concern that need to be addressed and which we are looking into for improvement. Please accept our sincere apologies for the inconvenience caused you. Rest assured that the General Manager and all concerned Department Heads have been informed to address these matters.

Nevertheless, it was good to know that you appreciated the assistance of our security supervisor. We have shared this with the whole team and will certainly motivate him to keep up the good work.

We hope that this unfortunate experience will not deter you from staying with us again. On your next visit, kindly contact me directly and I would be glad to assist you with your reservations.

Sincerely yours,
Therese G. Samala
Hotel Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Binangonan hotels

Paris, France
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 21 July 2012

Just needed a place to go to unwind and relax and heard about this resort. Reservations was fast and efficient, all details were given to us and with no questions... the booking was confirmed.
Finding the place was a little difficult but manageable... on a weekend the traffic was really bad not sure which junction part of the city was it... but once you have reached the Antipolo City... it would be an easy drive to the place.
Unfortunately, when we arrive a heavy downpour welcomed us.. It's just frustrating that the resort doesn't have a good landing area where you can get out from your vehicle dry... poor security needed to go back and forth to pick up all the family members which took sometime and definitely wet...
Checking in was a breeze... after a few information requirement... we were in our room... from the room we could we the view of the pool with the background of the laguna bay and the golf area... The room was big to accommodate 4 adults and 2 kids.. additional beds were requested.
I agree with some of the reviews, the phone was difficult to handle... the management should look into this.
With regards to food .. another disappointment.. need to wait for a earlier requested meal... we ordered food to be served at 5pm hours just after lunch... to our surprise... the food was served late and the kids were so hungry from swimming the whole afternoon... just hope the timings had been respected.
For the evening, the adults had a short time at the Casino and it was good to know that there was a free show at the venue...
Requested a late checked out during reservations, i asked the front desk to confirm and told me will get back to me... While waiting we decided to leave just before check out time... then in the morning.. front desk calls that the requested late check out time was granted.. too late for us to change our schedule again.. :(
Overall, the stay was very good... just needed a few things to sort out..

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blue_eyes07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tbrphilippines, Manager at Thunderbird Resorts - Rizal, responded to this review, 25 July 2012
Dear blue-eyes07,

Thank you for choosing Thunderbird Resorts as your place to unwind and relax with the family. We are happy to know that you had an enjoyable stay with us. It is always encouraging for us to know that our guests are satisfied with our products and services.

Your comments on areas that need improvement have been seriously noted by the General Manager and concerned Department heads. Rest assured that actions are being taken to address these matters to avoid such incidents from happening again. Please accept our sincere apologies for any inconvenience these might have caused you.

It was a pleasure being of service to you and your family and we look forward in welcoming you back with us again soon. For your next visit, you may contact me directly and I would be glad to assist you with your reservations.

Sincerely yours,
Therese G. Samala
Hotel Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Thunderbird Resorts - Rizal

Property: Thunderbird Resorts - Rizal
Address: Eastridge Avenue | Rizal, Binangonan, Luzon 1940, Philippines
Region: Philippines > Luzon > Calabarzon Region > Rizal Province > Binangonan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Binangonan
Price range (per night): ₹ 6,787 - ₹ 12,411
Hotel Class:4 star — Thunderbird Resorts - Rizal 4*
Number of rooms: 41
Official Description (provided by the hotel):
Perched in a highland valley along the Sierra Madre range, Thunderbird Resorts – Rizal is more than the usual quiet mountain sanctuary. It’s a luxury getaway that provides a spectacular setting for you to relax, rejuvenate, and rediscover yourself. Our 41-suite luxury resort is a sprawling mass of lush tropical greenery and elegant interior design. To meet your sophisticated business and leisure demands, we offer world-class services and amenities – all set within easy reach from Manila. Relax. Escape from the buzz and bustle of the urban city and feel the elegant vibe of our modern, organically-accented suites, all of which offer breathtaking views of Laguna Bay during daytime and of the Manila skyline at night. Then visit any of the resort’s themed restaurants: the Pool Bar for the perfect al fresco barbecue adventure, The KOI Restaurant, A converging place for families and friends. Serves the distinct Asian Fusion cuisine and is an ideal venue for any gathering or celebration, the quiet Mediterranean-inspired Nueva Laguna for a private, romantic rendezvous, or the Cabana Bar for a lively, upbeat party with bands and shows catering to an exclusive crowd. Rejuvenate. Take a dip into Thunderbird Resorts – Rizal’s aqua blue infinity pool, surrounded by a manicured tropical leisure area with a palm, rustic feel. Nearby, there’s a Jacuzzi for an even more intimate plunge, or you may perfect your swing at the adjacent 18-hole championship Golf course. Inside the resort, open 24/7 for leisure, recreational luxury, and entertainment, is an international casino. Rediscover. Thunderbird Resorts – Rizal is at an inspired location with a thriving creative community: Binangonan, the art capital of the Philippines. At the foothills of the resort, you can find and explore a rich cultural patina of art houses, studios, galleries, museums, and heritage sites. Find new ways of self-expression and rediscover yourself in this flourishing setting. ... more   less 
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Also Known As:
Thunderbird Resorts - Rizal Hotel Binangonan

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